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Standard User craski
(member) Fri 09-Jun-17 18:03:06
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Re: BT Business Infinity Ultra 330/30 (FTTPoD)


[re: baby_frogmella] [link to this post]
 
Hopefully just a configuration issue somewhere. Good test for Fluidone to see how efficient they are at troubleshooting.

Zen Unlimited Fibre Office BQM
Standard User PaulKirby
(knowledge is power) Fri 09-Jun-17 18:08:29
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Re: BT Business Infinity Ultra 330/30 (FTTPoD)


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
Yeah definitely something not right about the connection. Web pages are very sluggish, some don't even load at all (speedtest.net). However Fluidone have agreed not to bill me until this is fixed. They said they've had this issue before a few times on FoD connections as BT Wholesale configure this slightly different from native FTTP (despite both being technically the same after installation) such as different packet sizes.

Well that really sucks, I know we had issues with BT at the start to do with our FTTP installation, but due to the issues being their end and also having proof of this along with certain emails being sent we got a rather very nice compo for all the hassle, which was nice smile

I hope you get this resolved very soon and get to use the whole connection, it has made a huge difference here smile

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest | BQM #4 Linksys WRT 3200 ACM
Standard User PaulKirby
(knowledge is power) Fri 09-Jun-17 18:09:38
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Re: BT Business Infinity Ultra 330/30 (FTTPoD)


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
That's a lot as well wink.

Tracing route to thinkbroadband.com [80.249.99.72]
over a maximum of 30 hops:

1 2 ms 5 ms 1 ms 192.168.1.254
2 22 ms 20 ms 20 ms b.gormless.thn.aa.net.uk [90.155.53.52]
3 20 ms 20 ms 20 ms a.aimless.thn.aa.net.uk [90.155.53.41]
4 21 ms 22 ms 22 ms linx-gw1.thn.ncuk.net [195.66.224.240]
5 21 ms 20 ms 21 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
6 22 ms 21 ms 22 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
7 22 ms 21 ms 21 ms ip99-72.thdo.ncuk.net [80.249.99.72]

Trace complete.

OMG, me starts to cry frown

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest | BQM #4 Linksys WRT 3200 ACM


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Administrator MrSaffron
(staff) Fri 09-Jun-17 18:12:14
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Re: BT Business Infinity Ultra 330/30 (FTTPoD)


[re: baby_frogmella] [link to this post]
 
Could be an MTU issue, e.g. mis match somewhere with all the hardware, so worth some fiddling around. If you have something you can IP Tunnel through you might see a difference and might help in understanding if issue is the fibre/backhaul or kit configuration.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Zarjaz
(eat-sleep-adslguide) Fri 09-Jun-17 18:40:33
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Re: BT Business Infinity Ultra 330/30 (FTTPoD)


[re: PaulKirby] [link to this post]
 
I know we had issues with BT at the start to do with our FTTP installation,

..... and a hiccup with your router as well I seem to recall.

Standard User baby_frogmella
(fountain of knowledge) Fri 09-Jun-17 21:04:03
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Re: BT Business Infinity Ultra 330/30 (FTTPoD)


[re: Zarjaz] [link to this post]
 
Could the almost 90 degrees bend in the internal cabling be the cause of my slow speeds?

https://s9.postimg.org/f092o9inz/IMG_0301.jpg

Its not too bad at other bend locations

https://s11.postimg.org/vb6wpar8z/IMG_0300.jpg

Though it does say 'EZ bend' on the fibre cable, not sure if its designed to be bent willy nilly...

https://s10.postimg.org/pv758bexl/IMG_0302.jpg

------------------------------------------------------
Fluidone FTTP On Demand 330/30 Mbps
Powered by Netgear R9000 X10
------------------------------------------------------

Edited by baby_frogmella (Fri 09-Jun-17 21:06:02)

Standard User BatBoy
(sensei) Fri 09-Jun-17 21:22:36
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Re: BT Business Infinity Ultra 330/30 (FTTPoD)


[re: baby_frogmella] [link to this post]
 
EZ-Bend Technology includes the only commercial solid glass optical fiber that allows a typical video service to pass through a 5 mm radius bend with 0.1 dB maximum loss per turn, where conventional approaches would fully block the service.
Standard User baby_frogmella
(fountain of knowledge) Fri 09-Jun-17 21:38:21
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Re: BT Business Infinity Ultra 330/30 (FTTPoD)


[re: baby_frogmella] [link to this post]
 
This is more like it!

http://www.speedtest.net/my-result/6365109590

Fluidone phone support (which btw is 24/7, 365 days a year) have made some further config changes & browsing now appears to be smooth.

------------------------------------------------------
Fluidone FTTP On Demand 330/30 Mbps
Powered by Netgear R9000 X10
------------------------------------------------------

Edited by baby_frogmella (Fri 09-Jun-17 21:46:13)

Standard User Zarjaz
(eat-sleep-adslguide) Fri 09-Jun-17 21:50:56
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Re: BT Business Infinity Ultra 330/30 (FTTPoD)


[re: baby_frogmella] [link to this post]
 
Just doing what its supposed to. Excessive LLR will get you loss of service between ONTE and head end, not slow speeds.

Standard User Zarjaz
(eat-sleep-adslguide) Fri 09-Jun-17 21:54:49
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Re: BT Business Infinity Ultra 330/30 (FTTPoD)


[re: baby_frogmella] [link to this post]
 
Ah, replied to the bend post before reading this .... CP stuff then .

At least they admitted it.

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