Hopefully just a configuration issue somewhere. Good test for Fluidone to see how efficient they are at troubleshooting.

In reply to a post by baby_frogmella:

Yeah definitely something not right about the connection. Web pages are very sluggish, some don't even load at all (speedtest.net). However Fluidone have agreed not to bill me until this is fixed. They said they've had this issue before a few times on FoD connections as BT Wholesale configure this slightly different from native FTTP (despite both being technically the same after installation) such as different packet sizes.

Well that really sucks, I know we had issues with BT at the start to do with our FTTP installation, but due to the issues being their end and also having proof of this along with certain emails being sent we got a rather very nice compo for all the hassle, which was nice

I hope you get this resolved very soon and get to use the whole connection, it has made a huge difference here

Paul

In reply to a post by RobertoS:

That's a lot as well .

Tracing route to thinkbroadband.com [80.249.99.72]
over a maximum of 30 hops:

1 2 ms 5 ms 1 ms 192.168.1.254
2 22 ms 20 ms 20 ms b.gormless.thn.aa.net.uk [90.155.53.52]
3 20 ms 20 ms 20 ms a.aimless.thn.aa.net.uk [90.155.53.41]
4 21 ms 22 ms 22 ms linx-gw1.thn.ncuk.net [195.66.224.240]
5 21 ms 20 ms 21 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
6 22 ms 21 ms 22 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
7 22 ms 21 ms 21 ms ip99-72.thdo.ncuk.net [80.249.99.72]

Trace complete.

OMG, me starts to cry

Paul

Could be an MTU issue, e.g. mis match somewhere with all the hardware, so worth some fiddling around. If you have something you can IP Tunnel through you might see a difference and might help in understanding if issue is the fibre/backhaul or kit configuration.

I know we had issues with BT at the start to do with our FTTP installation,

..... and a hiccup with your router as well I seem to recall.

Could the almost 90 degrees bend in the internal cabling be the cause of my slow speeds?

https://s9.postimg.org/f092o9inz/IMG_0301.jpg

Its not too bad at other bend locations

https://s11.postimg.org/vb6wpar8z/IMG_0300.jpg

Though it does say 'EZ bend' on the fibre cable, not sure if its designed to be bent willy nilly...

https://s10.postimg.org/pv758bexl/IMG_0302.jpg

Edited by baby_frogmella (Fri 09-Jun-17 21:06:02)

In reference to www.ofsoptics.com/ez-bend-optical-technology.html:

EZ-Bend Technology includes the only commercial solid glass optical fiber that allows a typical video service to pass through a 5 mm radius bend with 0.1 dB maximum loss per turn, where conventional approaches would fully block the service.

This is more like it!

http://www.speedtest.net/my-result/6365109590

Fluidone phone support (which btw is 24/7, 365 days a year) have made some further config changes & browsing now appears to be smooth.

Edited by baby_frogmella (Fri 09-Jun-17 21:46:13)

Just doing what its supposed to. Excessive LLR will get you loss of service between ONTE and head end, not slow speeds.

Ah, replied to the bend post before reading this .... CP stuff then .

At least they admitted it.