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Hi all,
I recently moved from Plusnet to Virgin in November. However, I have since cancelled Virgin due to area congestion and am moving to Plusnet again this March. Due to incompetent Virgin installers removing my BT master socket, I now need a new line from Plusnet put in.
My question is: would this new line be capable of achieving similar speeds as my existing line which had 76mbps sync on the day I left for Virgin? Looking on the "codelook" website, it says that my cabinet is 100% full.
Would a repair of the existing line be better for getting speeds than a brand new line?
Thanks!
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What does http://www.dslchecker.bt.com show for your property? You'll need to use the address checker if you don't have an active line. As far as I know, codelook doesn't report capacity. Perhaps you're confusing the "100%" with what codelook displays as the percentage of that postcode served by the specified cabinet number.
It's unlikely that "new" line would be much different to a previously ceased one in terms of performance as you'll likely be on the same pair to the cabinet. Unelss it's a very busy area, it's unlikely the D-side would have been swapped.
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U need to enter your address on here: https://www.dslchecker.bt.com and it will tell you if your FTTC is on the waiting list (mean the cabinet is full)
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Register (or login) on our website and you will not see this ad.
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BT Checker
I'm guessing that there is room on the cabinet for a new line then? Reason why I ask whether a "new" line is going to have different performance than my existing one is that when enquiring Sky with regards to FTTC, they said that a new line would result in different (slower) predicted speeds than if they used my existing one.
Anything I should watch out for when the engineer arrives? I'm guessing they will push for a repair of the existing line but I would like to have a "new" line as my logic is that this will be free from any problems in wiring - resulting in slightly higher sync/stability.
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Yep there's no capacity issues by the looks of it.
What was the issue with your previous line?
There's unlikely to be any "new" cables in the bundle, unless you live in a new estate.
You're also unlikely to have an engineer visit if there's only exchange work required.
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Issue was that my BT master socket was removed by Virgin and the drop wire severed. Also there are fraying cables from the drop wire running down from the top to the bottom of my house.
Ideally, I'd like them to run a new cable from the pole outside to the top floor of my house where I would like my new master socket to be fitted. The previous master socket was located on the ground floor.
Would it be realistic to expect the engineer to carry this work out as part of a new line install?
Thanks
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I think it unlikely there has been any damage to the cable from the pole to your eaves. There is a junction box there. Has the cable down the house been detached from that or cut near to it?
What I would be doing would be sweet-talking the Openreach engineer to re-route from that junction box to my preferred location. I did succeed in this several years ago, when I had a line fault, but Openreach management were more helpful in those days.
The engineer was able to do this without asking for authority as it actually made the job simpler due to having to rewire from the junction box anyway and re-establish three extensions. (Which would have been necessary in order to reach the master - a messy previous setup).
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65258/14193Kbps @ 600m. BQMs - IPv4 & IPv6
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I think all the engineer would be is test the line from the cabinet or pole to the BT80 (small white box) before it would of reached the master socket.
And that being well they will install a new NTE5A or newer Master Socket.
If the drop wire is split, they may have to replace either the entire cable from the enclosure in the chamber to your home, or they will just install a small black tube shaped enclosure just below the gutter on your home and join a new cable down the wall, we had the second one done to us a while back.
But if its that bad and the engineer can see it, just try and bribe them with a cup of Tea and some Jammy Dodgers, they might replace the whole cable if its needed, but at the end of the day it all depends of the engineer that you get.
Paul
BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest
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There is no way the engineer will go further back than the pole unless a fault shows up at the pole.
Similarly the wire from the house to the pole. That will be used if OK at the house eaves. The chances of the VM engineer having touched that other than possibly to disconnect the wire down the house is remote.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65258/14193Kbps @ 600m. BQMs - IPv4 & IPv6
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There is no way the engineer will go further back than the pole unless a fault shows up at the pole.
I was more referring to where the OP was no longer using it BT might of disconnected it at the chamber and re-used it for another home due to the lack of working free pairs.
Like the copper wires my old copper cables goes down has no free good pairs left due to it being an old cable.
And the same would probably happen to me due to our phone line is over FVA, so if a home on my phone pole wanted another copper line I am almost sure they wil use my old copper line in the chamber rather than pulling through another thick wad of copper cables.
Paul
BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest
Edited by PaulKirby (Tue 21-Feb-17 00:42:54)
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Re-used for a different customer != need to replace all the way to the chamber, which means run new cable.
That is way outside an engineer's remit and more likely to end up with no line supply at all, or phone only. There is no reason at all to think that is the situation, unless we automatically worry about it whenever anyone wants a new connection.
Runnng out of PCP<>FTTC cabinet tie pairs, or ports in the FTTC cabinet is a different question, which arises quite often.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65258/14193Kbps @ 600m. BQMs - IPv4 & IPv6
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I thought Chocolate Hobnobs were the optimum bribe for Openreach bods 
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I thought Chocolate Hobnobs were the optimum bribe for Openreach bods
I hear that too, but I just love Chocolate Hobnobs more than JD's
Paul
BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest
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Newton fig biscuits.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65258/14193Kbps @ 600m. BQMs - IPv4 & IPv6
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You're also unlikely to have an engineer visit if there's only exchange work required.
But the OP mentions that the Virgin installers dissed off the fit, so even if just 'switched on' the line will test dis and raise a new line fault for service to be provided.
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Newton fig biscuits.
Ah bless you Bob, you remembered. 
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Aside from the serious issue of biscuit choice .....
If it's easier for an engineer to run a new lead in from the eaves to a first floor bedroom to restore service they will if asked.
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Due to incompetent Virgin installers removing my BT master socket
Surely they are not allowed to do that, is that a common issue within Virgin installations I wonder? If you incur any additional expense as a result of this, Virgin should be liable.
Kevin
plusnet Unlimited Fibre Extra - sync 66997/19999 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
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Surely they are not allowed to do that,
Correct.
is that a common issue within Virgin installations I wonder?
I wouldn't say common, but more than it ought to be seen.
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I reported the issue of the BT master socket being removed to the CEO of VM via email. Received a phonecall from executive complaints team who sent out their installation manager for the area who verified the issue. They saw that the damage couldn't be repaired and will be in touch with next step.
Back to the issue of the BT line coming into the house, am I right in thinking that the dropwire's first termination point at the house would be this grey BT80 junction box i found on top floor (against the front wall)? Or would there be an external box of some sort I should be looking for?
So far all I can see is the wire coming to the eaves and then curling around a hook of some sort before disappearing into the house.
If this BT80 junction box is indeed the first termination point for the dropwire, am I correct in thinking that only the wire from this junction box to the new master socket should be replaced? Or should I bribe BTOR engineer be bribed with sufficient biscuits to replace the wire further back than this BT80 box?
Thanks all who've replied so far
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Did you intend to include a link to a photo there?
I don't like the sound of a wire going into the house at eaves level, given you previously said there is a wire down the outside of the house from there. That would suggest a bridge tap, (extensions wired off before the master), which is not good for ADSLx and a disaster for FTTC.
Are you sure it doesn't go to a junction box near the hook, which is where the down wire starts?
If it does go inside the house then make sure you point it out to the engineer. It will help with the request for a new entry point on the first floor .
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65258/14193Kbps @ 600m. BQMs - IPv4 & IPv6
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Does the wiring enter the property before coming back out?
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The wire enters the property at on the top floor and goes into a BT80 box. It then goes into the floorboards and reappears outside going down the external wall before coming back in again on the ground floor where the master socket was.
Only one extension was used which is near the BT80 box on the top floor.
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Wow, well done for reporting the issue to Virgin, much of this kind of stuff goes unreported and that obscures the issue.
Some pictures or a diagram of what's what might help ... but if the dropwire is on the eaves above the external wall where the NTE is to go, then the job is simple enough. Joint at the eaves, and a lead in down to where required.
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Bad news there! That is almost certainly star wiring and needs sorting out.
It doesn't matter how many extensions are used, it is the number that exist that mattered. Also, star wired or not, unless a modern filtered faceplate is fitted to the master socket the presence of a ring-bell wire at the master can cost up to 2Mbps on ADSLx and a lot more on FTTC.
Also all kit on an extension also must be filtered if the master socket doesn't have such a faceplate. Remember as well that any plug-in extension cable is very likely to cause DSL noise trouble.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65258/14193Kbps @ 600m. BQMs - IPv4 & IPv6
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