Higher download speed available?

:I currently get about 35mbps down and 6.5mbps up. BT HH6 very stable and always reconnects every 13/14 days at those rates.
However my maximum data rate is 6506 / 46405 and Noise margin 6 / 4.9, with Line attenuation 25.5
As my max data rate down is shown as approx 46mbps could/should I be getting a much higher down speed?

Many thanks,

John

Is the 35Mbit a speed test or is it your router connection speed? We need both.

If you're trying speed tests, are they over wifi or Ethernet?

Hi.

Down sync 35mbps, up sync 6.51mbps (from HH6 details). Speed test 33.21 down and 6.22 up.

Does this help?

John

Can you post the line stats from the log? It sounds like your downstream rate is banded. I think it's great that we're seeing more evidence of this stupid DLM.

Edited by deleted (Wed 05-Apr-17 10:18:54)

Do you happen to know whether you are on a Huawei or an ECI FTTC cabinet? I suspect ECI and interleaving present on the line due to error rates. Cabinet pics.

Hello.

Not sure what line stats you want....these??


Firmware version:

SG4B10002244
Firmware updated:

08-Dec-2016
Board version:

1.0
Gui version:

1.32.0
DSL uptime:

5 Days, 14 Hours 45 Minutes 18 Seconds
Data rate:

6.51 kbps / 35.00 kbps
Maximum data rate:

6506 / 46405
Noise margin:

6 / 4.7
Line attenuation:

25.5
Signal attenuation:
VPI / VCI:

0/38
Modulation:

G_993_2_ANNEX_B
Latency type:

Fast Path
Data sent / received:

316 MB Uploaded / 851 MB Downloaded
Broadband username:

[email protected]
BT Wi-fi:

Active
2.4 GHz wireless network name:

BTHub6-WX8G
2.4 GHz wireless channel:

Smart (Channel 11)
5 GHz wireless network name:

BTHub6-WX8G-5
5 GHz wireless channel:

Smart (Channel 36)
Wireless security:

WPA2 (Recommended)
Band steering:

Off
Wireless mode:

Mode 1
Firewall:

On

Am using ethernet from powerline.

Hope this helps.

Thanks,

John

That's it! Something is dreadfully wrong with your connection. According to the Hub, you're on a very short line. But, the downstream rate is banded and the maximum downstream rate is very low. Can you plug the router into the test socket via a microfilter and post the stats again? Also, check if there's line noise by dialing 17070 and selecting option 2. There should be no noise whatsoever. Try this in both the master and the test socket.

Edited by deleted (Wed 05-Apr-17 21:43:51)

Hi William,

Just noticed what you have seen...this I think.......the data rate is showing in kbps, not mbps! Am I right? I copied and pasted the figures and can confirm that is what the log is saying. Very odd. Am very confident that I am in fact getting those figures in mbps as all speed tests show it as mbps and we are very able to watch tv streaming etc with no problem at all.
Must be a glitch in the HH6?
I am not an expert at this just an enthusiastic amateur!

John

Yes, it's supposed to read Mbps. The HH6 is poor in many ways especially firmware wise, so it's advisable to purchase a better router with a broadcom (if connected to a Huawei cabinet) or a lantiq (if connected to an ECI cabinet) chipset.

In reply to a post by WilliamGrimsley:

Yes, it's supposed to read Mbps. The HH6 is poor in many ways especially firmware wise, so it's advisable to purchase a better router with a broadcom (if connected to a Huawei cabinet) or a lantiq (if connected to an ECI cabinet) chipset.

Disagree that the firmware is as bad as you make out. You seem to be posting this out everywhere with little evidence to back it up.

Would I advise them to buy a new router - hell no.

The vast majority of us have perfectly fine syncs using the hub6. Myself included.

Does using a homehub mean your line will sync badly. No.

The issue aint the router here I am afraid.