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Zen have said no engineer is needed (to my surprise) ...why did it take three weeks to activate then 😑
They're saying just plug in the modem, but this is what it looks like and I had to improvise with some adapters because the socket is different than the ones I've used before.
Would this actually work?
Edited by Saltank (Wed 26-Apr-17 14:23:33)
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If the pins are connected correctly then yes.
Most people just simply use a microfilter which gives you a phone socket (filtered) and the DSL socket ready to take the usual RJ11 socket.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks. I kind of naturally assumed installing the new faceplate is mandatory for FTTC at this point. Currently waiting for a confirmation email from Zen that it's live 
90GB used on Three's tethering, don't know how much longer they're going to let this slide 
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Register (or login) on our website and you will not see this ad.
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Just plug the router in. The physical work will be done a couple of hours before the notification filters through to Zen in order for them to send the email.
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Currently waiting for a confirmation email from Zen that it's live The DSL indicator light on the openreach modem will tell you if its live or not.
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Wasn't there something like this in the router box? Perhaps one layer below the box itself or in what looked like a rectangular bit of cardboard packaging?
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65273/13554Kbps @ 600m. BQMs - IPv4 & IPv6
Troll-a-day
Troll-a-day
I suffer from them
Everyday. |
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Was only ever installed when engineer visited to do install.
If it was important for you (and with only a modem attached no point really) then you could have asked for a Managed Install with CP device, which at wholesale is £99+VAT so would have cost you a chunk more cash, the fee for connecting you up at the cabinet is covered by the £49+VAT wholesale price.
https://www.openreach.co.uk/orpg/home/products/prici...
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I might have ADSL microfilters lying around from ten years ago.
This modem is the one I brought with me after my move. I wasn't posted a router (I use my own) or a modem. Zen said the same modem from previous connection can be used.
Not at the property now so have to rely on statements from a technophobe who has no idea of what any of this stuff is, but I think it's live if the DSL light is solid or blinking.
Edited by Saltank (Wed 26-Apr-17 15:31:37)
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You won't need a faceplate, but if you wanted one then you can pick one up online for just over £10.
That's what I did when I moved into my new property, takes no more than 30 seconds to install.
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DSL light is solid green, but my router won't connect and is complaining the password is wrong. Going to give a call to Zen 
Edit: They close at 8 so I guess I missed the boat. Ridiculous that tech support isn't available 24/7.
I noticed in my online portal that the username they show is different to the one they sent via email, so now I'm even more confused. Guess will have to wait until tomorrow.
Edited by Saltank (Wed 26-Apr-17 20:41:42)
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The user name and password in the portal ("My Services", then "View Technical Details") are the details you should use to set up the router. You have a separate user name and password to access the portal.
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The user name and password in the portal ("My Services", then "View Technical Details") are the details you should use to set up the router. You have a separate user name and password to access the portal.
Zen sent out a username and a "connection password" that I used for the past two years previously. They sent the same email this time around with a username and a connection password.
Logging into the portal, there are two glitchy looking links: General (which does nothing) and Cancel a Service.
No technical details of the line available.
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For kicks and giggles I tried out my old username and password and it connected.
I cannot believe Zen are so careless as to send incorrect connection username/password, which I have been adamantly trying to use like an idiot.
Speed is disappointingly slow.
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Got a speedtest link? Maybe your old details are limiting your rate.
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Didn't connect a wired setup so was testing over 2.4Ghz which was a bottleneck. Switched to 5Ghz and now this is more like it.
http://www.thinkbroadband.com/speedtest/results.html...
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Slow?
What are you expecting?
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Slow?
What are you expecting?
It was initially, but it seems to be at the peak of what this technology is capable of so I'm not complaining...much!
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