It was thought that when BT connected the three properties that are we part of 15 years ago, that they'd dug a trench to the main road and fed the phone lines through this to us, so that installation of fibre would be a matter of pulling the fibre through this trench and Bob's your uncle. It turns out that they'd just buried armoured cable through the field and there is no trench. The poles that were there prior to this have long gone (they'd needed replacing, hence the armoured cable instead).
When our neighbour ordered fibre a few weeks before us, an engineer came out on a recce and realised there was no trench so sent another engineer to come out and discuss the situation with the land owners and because it was BTs decision to get rid of the poles originally that a new trench would be dug instead for fibre to be pulled through. So far so good.
Today (the date originally given for our installation before the lack of trench came to light) an engineer arrives to install our fibre and it is immediately apparent that he knows nothing of the trench issue or any previous visits to our neighbours. He then calls his supervisor who likewise is in the dark but says that OR would only go as far as paying for poles and any trench would be our expense (even though this situation has come about because Openreach (or BT as it was then) cut corners to do an installation on the cheap many years ago.
So it appears that,
a) Openreach (or BT before them) do not keep records or plans as to how properties are served by them
b) currently, the left hand of Openreach does not know what the right hand is doing, otherwise there would have been some sort of stop order or communication between engineers when a common problem is highlighted that effects orders in close geographical proximity. Instead, two engineers who could have been working on other jobs came today to be told what two other engineers had discovered two weeks ago.
c) we're going halves for a 150m trench to be dug. I've got no problem with this as I can't expect OR to spend what might be thousands of pounds in groundwork just to get a couple of line rentals and broadband subscriptions in return. Having spoken to another OR engineer (a friend not working in our area), it is often cheaper for customers in this situation to have the ground work done privately by someone with a digger or tractor. Does anyone have a any rough ideas of cost for this sort of work? Are there any minimum requirements that need to be met to satisfy OR?