Faster Upload than Download, low ping

OK, not sure whether this is the right place to post, but I'm having a really weird line.

I just had Utility Warehouse Ultra Fibre Broadband installed. (This is FTTC.) I was promised speeds of "24 Mbps - 40 Mbps (at least 18 Mbps)" down, "up to" 10 Mbps up.

I did several tests and get

Down: 6.09 - 4.12 Mbps
Up: 13.84 - 17.56 Mbps
Ping: 100 - 104 ms

The sync speed in my modem is given as 7.04 Mbps down / 1.06 Mbps up

Does this make any sense to anybody?

Edited by deleted (Fri 11-Aug-17 10:54:35)

What does https://www.btwholesale.com/includes/adsl/adsl.htm?s... say they expect for you actual line.

It is possible particularly if this was over the phone that they've given the generic product speeds rather than a specific estimate for your line/address. On the URL try the phone number if that does not work click the ADDRESS CHECKER link and enter your postcode and select the correct premise from the list.

The results should give a couple ranges for the speeds expected on the line.

Another possibility is that you might not actually be on FTTC, if you had ADSL2+ previously were the speeds pretty much the same or a lot slower?

One confusing thing you say you've done tests giving 13 to 17 Mbps on the upload, which is impossible if the 1.06 Mbps upload sync speed you quoted is correct.

Thanks for your reply. I'm pretty sure that the speeds they gave were not generic as this was done online, and they asked for both address and existing phone number.

The BT wholesale says (phone number doesn't work):

VDSL Rage A: 56.5-40 / 15.8-10.2
VDSL Range B: 43.1-24.5 / 13.4-6.2

See here for the whole table

I'm not entirely sure which of these would apply here?

I don't know what exactly was on the property before: I just bought it. It would be more than disappointing if Utility Warehouse didn't install the correct product.

I fully agree with insanely high upload speed being confusing, and have no explanation for this whatsoever.

Edited by deleted (Fri 11-Aug-17 11:12:00)

In reply to a post by mercury202:

Down: 6.09 - 4.12 Mbps
Up: 13.84 - 17.56 Mbps
Ping: 100 - 104 ms

Where are you getting these numbers from?

Can you run the speed test at http://www.thinkbroadband.com/speedtest
Some testers have been known to give oddly high results, so the one we run records a lot more information, just post the Results Link at the end.

The graphs may hold some key information.

The estimates look good, so a question now is what what telephone wiring do you have in the home and how is the modem connected and where, and what else is connected to the phone line and do they all have microfilters attached.

Sorry, should've mentioned. A series of about half a dozen tests using the speedtest.net android app.

Does the modem show the modulation type?

7 down and 1 up sync sounds like ADSL2/+

Thanks. Will do when I have access to it later tonight.

In reply to a post by mercury202:

Sorry, should've mentioned. A series of about half a dozen tests using the speedtest.net android app.

Oh, that will be a wireless connection then which has it's own issues. Can you do a wired speedtest?

Edited by deleted (Fri 11-Aug-17 11:18:36)

I can't see any information on the modulation type, but yes I agree with your assumption ...