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Standard User Snake
(committed) Thu 07-Sep-17 16:24:44
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Re: Cerberus FTTPoD Order - Update


[re: ian72] [link to this post]
 
The protection provided by the credit cards is generally for the owner of the credit card so the person who can authorize the use of the card.

They don't get involved in what you do with the Money or who your buying stuff for.

Either way, my point was more to people saying they couldn't use their credit cards for payment, which clearly is not true.

Snake smile
Standard User brookheather
(newbie) Thu 07-Sep-17 17:10:15
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Re: Cerberus FTTPoD Order - Update


[re: ian72] [link to this post]
 
In reply to a post by ian72:
Do you get the same level of credit card protection for a business purchase as for a consumer purchase? I understand the FTTPoD would only be sold to businesses due to Ofcom rules around contract lengths so also would assume that it would be contract law that would be applicable rather than consumer protection?

If a business credit card is used then there is no section 75 protection - if you use a consumer credit card to pay then it may not be protected either:

http://uk.creditcards.com/guides/guide-to-section-75...

Section 75 only applies to purchases made with credit in the capacity of a consumer. It does not therefore apply to Business credit cards and users of these products should not expect Section 75 protection. Theoretically, purchases made with a consumer credit card for business purposes would not be covered either..
Standard User adslmax
(knowledge is power) Thu 07-Sep-17 17:45:19
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Re: Cerberus FTTPoD Order - Update


[re: brookheather] [link to this post]
 
Credit card protection is not cover for any business broadband as I was told by my local bank with my credit card company.


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Standard User Chrysalis
(legend) Thu 07-Sep-17 21:16:22
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Re: Cerberus FTTPoD Order


[re: deleted] [link to this post]
 
this goes back to when the adsl ports got a massive drop in prices to satisfy ofcom.

When adsl was first launched in the uk 1mbit ports cost more than 512kbit and 2mbit ports cost more than 1mbit, I think 2mbit adsl was something like £80 a month.

Ofcom as they are now like the sell em cheap pile it high product, so they persuaded BT to artifically not charge for burst speed, however BTs revenue needed protecting so they moved the cost to the backhaul, hence the very expensive BTw backhaul came about.

Since then 21CN has lowered pricing so its not so extreme anymore, but they remain more expensive likely to not been able to charge as much as they want for ports.

Edited by Chrysalis (Thu 07-Sep-17 21:18:06)

Standard User deleted
(deleted) Thu 07-Sep-17 21:50:49
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Re: Cerberus FTTPoD Order


[re: Snake] [link to this post]
 
In reply to a post by Snake:
So an update, I just got sent over the documents to sign and there is an AUP.

The AUP doesn't state any sort of cap. However it does have clauses on excessive usage etc....

Which based on some comments here is to be expected. My disappointment is when asking clearly is there an AUP and being told there isn't then being sent one. I appreciate there isn't cap as such, and this AUP is place to protect from abusers, but I would have liked to be told upfront about this.

Nothing else has really changed, but I am thinking about what to do next.


You tell them, someone has done 13+TB on BT Infinity 2 and heard nothing (me in the past) so if they are gonna get arsey with the prices they charge, move on.
Standard User deleted
(deleted) Thu 07-Sep-17 21:54:16
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Re: Cerberus FTTPoD Order


[re: Snake] [link to this post]
 
In reply to a post by Snake:
. You could download 200TB. So I'm guessing if they were to highlight something excessive it would be a percentage of that maybe 40% of that 200TB (40TB)


That would be 80TB - FWIW
Standard User Snake
(committed) Thu 07-Sep-17 23:38:53
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Re: Cerberus FTTPoD Order - Update


[re: adslmax] [link to this post]
 
This is fine, doesn't really matter to me, it was just to answer people saying you can't use credit card and needing protection. One of which I confirmed and it seems the other point was invalid anyway.

Snake smile
Standard User deleted
(deleted) Fri 08-Sep-17 06:06:54
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Re: Cerberus FTTPoD Order - Update


[re: Snake] [link to this post]
 
Is there anything to prevent them increasing prices during the contract term?
Standard User deleted
(deleted) Fri 08-Sep-17 08:57:47
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Re: Cerberus FTTPoD Order - Update


[re: deleted] [link to this post]
 
In reply to a post by Bill100:
Is there anything to prevent them increasing prices during the contract term?


Unless stated explicitly in the contract, ISPs are free to increase prices during contract term. I *think* you can leave a business contract with 30 days notice if this happens - same as a residential service but not 100% sure on this.
Standard User deleted
(deleted) Fri 08-Sep-17 09:53:43
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Re: Cerberus FTTPoD Order - Update


[re: deleted] [link to this post]
 
It's not the same protection for business contracts.

With a business contract, you have to provide evidence that a price increase is of 'material detriment' to you and your business. I have no idea how exactly you would prove something like this.
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