Questions about Fibre activation

Parents had fibre just activated and mother was just telling me how they were given a activation fee. I assumed as they have had a active phone line over 20 years it wouldn't count for activation but that was question 1 just in case I was wrong.

But either way they have not had a new socket or faceplate installed in at least 10 years after the old one failed yet Openreach didn't go to their premises to even check, I would of assumed that was part of the charge.

I recently moved to talktalk faster fibre they do not charge a set up fee but i am sure they used to so maybe your parents are with an ISP that still charge a set up do you know who their ISP is?

I never looked into why they charged it in the past but have just read the activation fee is to pay openreach to visit the cabinet and switch them over

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Edited by deleted (Sat 16-Sep-17 14:33:20)

They changed from ADSL2 not sure provider as it was a reseller to EE fibre.

In reply to a post by mittenkrust:

They changed from ADSL2 not sure provider as it was a reseller to EE fibre.

That is what i did and as i said there was no charge in fact that was one of the reasons i finally decided to switch they make enough out of us as it is without charging to switch.

I forgot i posted in this thread - http://forums.thinkbroadband.com/favlinker.php?Entry...

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Edited by deleted (Sat 16-Sep-17 14:42:21)

In reply to a post by mittenkrust:

They changed from ADSL2 not sure provider as it was a reseller to EE fibre.

Some do charge an activation fee, even if you change from FTTC to FTTC, they still do it, I think it is a BT open reach thing, but some providers will absorb the cost, like Talk Talk as long as you have a long enough contract. One of the reason i decided to stay with plusnet is because by the time I paid the activation fee I would not be saving a lot.,

First time getting FTTC its £49 activation at wholesale level, those providers doing it 'free' are gambling on you staying for contract period and beyond.

The migration is £11+VAT so providers charging a lot more when you switch could be seen as making a profit on that, but there are the gifts/rewards/hardware costs to account for

In reply to a post by mittenkrust:

But either way they have not had a new socket or faceplate installed in at least 10 years after the old one failed yet Openreach didn't go to their premises to even check, I would of assumed that was part of the charge.

If the router is connected to the master socket and it is the type with a detachable faceplate,
then it is best to use a filtered faceplate which you can buy yourself.