complain about fibre upgrade!

Is there anywhere I can complain about the fibre roll out?

Essentially we live in a small village pretty close to a large town. The fastest connection we can currently get is 8mb on fibre! The exchange is fibre enabled however our exchange lives in the town about 3 miles away.

I've contacted a few people and they just tell me the house is already fibre enabled, then they look at the distance between the exchange and my house and the just say "oh! theirs no plans there"

I'm a computer technician and do on call work which means I have to VPN into work, its painful having an 8mb connection at home and a 500mb connection at work

Is there anything I can do?

Thanks

Not much ...And 8Mbps on an FTTC connection is a lot better than some I know of who have FTTC down at 1.5 to 2.5 Mbps.

And it is not distance to exchange but distance to cabinet that matters and I would suggest you are a lot closer than 3 miles.

It should eventually be covered in the USO but that is only 10Mb so if they did it just to the USO you wouldn't see much improvement. There is no requirement at the moment for 100% superfast coverage so there will always be some people, like yourself, who are on "slower" speeds. Complaining to Openreach on this is unlikely to get you far as they won't change their plans based on a complaint as the project to do the rollout is huge.

You might be able to get faster speeds on 4G or pay for FTTPoD - but you might want to wait until February when the new FTTPoD product is launched as the pricing and contracts on that currently look to be more favourable.

Which area and what were their targets?

Harsh, but if an area was targeting 95% superfast coverage some people will obviously be in the 5%, individual assessments of what people do are with their connections are not part of the criteria for getting an upgrade.

If the 8 Mbps is via FTTC consider bonding in the short term, or one solution once the VPN is up access a remote desktop so the files you are moving around and editing are on the 500 Mbps LAN and you just see the 'video' from the remote desktop rather than pulling the large files down the slower link.

Distance to the exchange is irrelevant. It's distance to the cabinet which is important.

Complain about what though? It has never been suggested that every property in the country will get superfast broadband. That is, sadly, not economically possible. It might not even be technically possible.

All the CPs are spending as much money as they can in order to bring superfast to as many people as possible. Unfortunately if you happen to live in area where the costs of upgrading the local loop are very high and/or only a few people will benefit then you're going to be left waiting.

It often comes down to a calculation like this:
We have £100k to spend.
At location A that will cover 5000 properties.
At location B that will cover 1000 properties.
At location C that will cover 100 properties.
At location D that will cover 10 properties.

Which location would you choose? At end of the day no-one has infinite money or infinite resources. The best you can hope for is that eventually locations A, B, C have all been done and yours is the only one left. Unfortunately even then it's questionable whether anyone would want to spend £100k (£10k per property) when the annual return after costs is £50. Would you be prepared to invest £100k on the understanding that you would start to see a profit after 2,000 years?

In reply to a post by Andrue:

Complain about what though?

If it were me, I'd be complaining about only having 8Mbps available - if that is in fact the case.

Local BDUK authority if you have one, CEO of Openreach Clive Selley, local councillors, your MP, DCMS, BBC, Daily Mail, local rag , etc, etc

And all that complaining will likely get nowhere. As I suggested before looking at 4G or FTTPoD options may provide a potential route to getting something done rather than complaining to people that they don't like the current BT rollout plan.

Move ?