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I receive phone service from New Star Networks who has me getting Business Broadband from Gamma. About six months ago OR/BT replaced my cabinet with a new one and made fibre service available. My ADSL service was only providing 9.5 down and 0.8 up. The NSN salesman assured me I could get 40/10 with FTTC fibre so I converted. I was not happy when my new service only provided 10.5/1.3. It was explained that I lived too far from the cabinet.
About 3 months ago OR/BT started installing a new Cabinet 13 in North Berwick about 300 yards from my house. I watched it installed with great anticipation. About a month ago, on the last day of work at the cabinet, I spoke to the 2 engineers working in the cabinet. One was doing the copper phone connections and the other guy had driven all the way across the country to install the fibre. He told me the fibre work would be done in 20 minutes.
The next night the new cabinet went live as confirmed by DSLChecker.bt.com but service availability showed only ADSL service and no fibre service. My service�now ADSL and not VDSL�was much steadier and speeds went to 11/1.3. However, I�m paying for fibre and not getting it. I have been unable to get any information from OR�my first inquiry took 14 days to answer and requested that I describe the problem again, which I did, and was informed I would have to wait 28 days for a response. NSN has been unable to provide me any information on when I can expect to get the service I�m paying for. Gamma responded quickly but told me they couldn�t work directly with me because of their arrangement with NSN.
Can anyone explain why OR/BT would fail to activate the fibre service to this new cabinet? Is there a way to get this rectified and onto their work order list? Since I�m the only person in the neighbourhood connected to the new Cabinet 13 dumb enough to be paying for non-existent fibre service, I�m concerned that OR/BT doesn�t even know that they have a problem. Any help would be sincerely appreciated.
Lownote
North Berwick, Scotland
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Am a little confused over what actual service you have now, have your ADSL speeds from 9.5/8 to 11/1.3?
Or is the 11/1.3 from FTTC. On the original 40/10 assurance yours is a perfect example of misselling.
As for why not able to order, it usually takes a week or two from live for providers to process orders neatly, but as yours is an infill cabinet they will be a much longer period since Openreach has to wait and inform all providers about moving existing FTTC customers from the old to the new cabinet, and a date that suits all operators has to be agreed on i.e. the delay is not technical but administrative
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Andrew unless I�m reading this wrong lownote has already gone onto a 40/10 package but isn�t getting much improvement over his original ADSL speeds. Yes totally agree has been miss sold, but just because a new cabinet is going up 300 yards from his house he won�t be connected to this one will he, so it won�t be any advantage to him? If he did go to fibre a while back, he must be connected to a different cabinet and his distance from it must be the reason for lower VDSL speeds...or am I reading this wrong?
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Lownote when you do DSLChecker does it say you are served by cabinet 13? What FTTC speed prediction does it say for your landline or address?
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Thanks to all for your replies and comments. I was in Cabinet 6 for years which was over a mile from my house, and ADSL speeds were between 9 and 10 down and just below 1 up. After Cabinet 6 was fibre enabled, NSN switched me from ADSL on Plusnet to FTTC on Gamma. My speed barely changed, and when I complained, I was told that my distance prevented me from getting the speeds they had promised. The salesman is no longer with NSN.
When the new Cabinet 13 was built very close to my house, I was switched over from Cabinet 6 to Cabinet 13�shown in both DSLChecker and the Main OpenReach website. The OR website says they are accepting super fast orders but then says �Your area is enabled for Superfast Fibre, but you may not be able to order a service because our engineers are carrying out some maintenance on the cabinet that connects to your home.�
After the switch from Cabinet 6 to Cabinet 13, the top portion of the page on DSLChecker that used to show FTTC speeds disappeared and now only ADSL performance is showing. As a result of this I assumed that I was only getting ADSL and not FTTC service. I hope I�m right since I�ll want to shoot myself if a brand new cabinet 300 yards from my house should be able to deliver FTTC at 80/40. There are other cabinets in the North Berwick Exchange that ARE delivering 80/40 FTTC service.
I hope I�ve answered all the questions, and given these answers, any other thoughts?
Lownote
North Berwick, Scotland
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FTTC is 80/20
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Oops. My bad. I meant 80/20.
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Presume you were on cab 5 not cab 6?
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Okay you will still be getting the FTTC from the old cabinet hence the no change in speeds, and thus it is still a slow VDSL2 service.
As I explained existing customers take longer to switch over to the new cabinets, as while cabinet is live and working, Openreach need to liase with the wholesalers who liase with their retailers to agree a date to switch everyone over.
The maintenance is the Openreach shorthand for this process.
So its initially wait for a couple of weeks and pressure provider to make sure they understand and are actively chasing to get things sorted out. Then if after a month nothing has happened its use the fallback which is me and I pester Openreach to prod and make sure that everything is updating.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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OK. First, I was on Cabinet 6 and not Cabinet 5, although I seem to recall that they may have changed the number of the Cabinet from 5 to 6 when it was replaced with the new shiny green box.
If I�m still getting my FTTC service from Cabinet 6 despite it showing that I�m connected to Cabinet 13, that would certainly explain it. I made the heroic assumption that I had been fully moved because of the websites say I have, the OR engineer doing the copper wiring in the new cabinet told me I had been moved from 6 to 13, and because the speed of my broadband increased slightly and it got a lot more stable. The last reason may simply be because they split the load between two cabinets.
I�ll keep watching DSLChecker and the OR site to see when FTTC becomes available to order and hope that there will be some sort of automatic cut-over of my FTTC service then.
The waiting is of course very frustrating since I want to be able to synch servers I have here and in my office in Houston, Texas where I�m getting 250/50 through Comcast cable. The only way to do that now is via SneakerNet with an external 4TB hard drive.
Lownote
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I reckon you must have been on cab 5 as cab 6 is the other side of North Berwick.
Mr s is probably right, in that your line now goes via 13 as per the checks but you are still receiving FTTC (if that is what you really have) from 5 , and the delay is arranging the live 2 live migrations
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The last reason may simply be because they split the load between two cabinets.
This isn't technically possible.
To prevent interference (caused by transmission at different power levels), every FTTC subscriber within the same physical cable has to be served from the same DSLAM cabinet.
That means care must be taken to shift every subscriber at the same time. It is a complicated, slow, administratively-heavy process.
That means the process of adding an extra infill cabinet, like yours, is
a) Add the new copper cabinet, sending service through the new joints
b) Add the new FTTC cabinet, but don't accept new subscribers yet. Leave old subscribers on the old FTTC cabinet
c) Test and make the new FTTC cabinet ready for service
d) Agree with all the ISPs of the existing FTTC subscribers when a live-to-live migration can happen. This takes time. Weeks.
e) Disconnect all existing FTTC subscribers from old FTTC cabinet
f) Connect all existing FTTC subscribers to new FTTC cabinet
g) Adjust wiring at old copper cabinet so it is completely bypassed
h) Open new FTTC cabinet to new subscribers
Usually the DSL checker reports that you are connected to the new copper cabinet at the time that step (a) happens, but you aren't really served by the new FTTC cabinet until step (f) has completed. Unfortunately, at times, the databases that hold this information get it wrong (so might lose the ability to offer you service at all).
I�ll keep watching DSLChecker and the OR site to see when FTTC becomes available to order and hope that there will be some sort of automatic cut-over of my FTTC service then.
Your cutover should be automatic.
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Thank you for your very complete and thoughtful reply listing the detailed steps in a live to live transfer. The good news is that this is a small town and there is a relatively small number of homes being served by the new Cabinet. Since FTTC only became available to our area through the old Cabinet in mid-2017, and the speed provided was no greater than ADSL, I would be surprised if there were even 5 users moved to Cabinet 13 receiving FTTC service. I would not be surprised to find I was the only customer in this situation. I know many of the people living in the area served by 13, and when I first got the poor FTTC service, I contacted all of them to get them to write to Virgin requesting that their lines be extended to our area even though I knew this was highly unlikely. Not one of my neighbors had switched to fibre although there was a lot of unhappiness over the poor service, and most took action to contact Virgin. I�m reminded of the old saying �a Scotsman and his money are not easily parted� and am fairly certain that it applies here! Hopefully the small number of customers involved will make this go quickly once OR gets around to acting.
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To amplify on wombat's very succinct description, if you have not done so, try to take a look inside both types of cabinet, ie PCP and FTTC, to get some idea of the quantity of wiring and number of joints involved - every one of which has to be correctly connected in terms of each individual phone line/customer, both present and future.
Keep in mind that each wire you note in any given cabinet has two ends; and that one end will generally be in one cabinet of the three involved; and the other end in one of the other two cabinets.
Not an easy or most comfortable of tasks, out in the open etc, subject to the vagaries of the weather, even given North Berwick's Sunshine records.
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I've been insisting that I was moved from North Berwick Cabinet 6 to Cabinet 13 throughout this thread despite the gentle guidance from others that I must have been in Cabinet 5. I should have listened since I now realise that I was indeed part of Cabinet 5 and not Cabinet 6. Sorry for my pig-headedness.
Still no action on the live-to-live transfer.
Lownote
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No problems with that, easy to get Cabinet numbers confused,, especially when they are often (near to) not present, as is often the case.
More importantly, it has led to Wombat giving a very good description in the cabinet work involved, pulling through several multi-way cables, probably about a few hundreds of wires with about low around a 1,000 to 2,000 joints - to move about 50 lines at a guess.
And that is ignoring permissions, way-leaves, planning, trenching, foundations for new cabinets etc
Possibly someone with "every-day" experience could enlarge on the subject.
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My online enquiry to Open Reach resulted in the following email which I just received:
"As you could check in our website that your customer�s area is enabled for Superfast Fibre, but you may not be able to order a service because our engineers are carrying out some maintenance on the cabinet that connects customer.
Few jobs like LPA / Civil Approval, Power Meter Installed and DSLAM Installed has not completed yet which is taking time and expected to be completed soon and due to this you are not able to place order.
Unfortunately, you won�t be able to order fibre broadband today, but based on our project reports the cabinet upgrade should be completed by Mid of Dec'17 and all the checkers will be updated once the work gets completed.
we would appreciate your valuable time, kindly have patience till estimated project completion date."
Interesting that there is no mention of the scheduling/agreeing of ISPs that people have talked about and hopefully that is also being taken care of along with the physical stuff described above.
Lownote
North Berwick, Scotland
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I thought I would post a quick update although there is very little to report. My FTTC service still has not been migrated from Cabinet 5 in North Berwick to Cabinet 13 in North Berwick. I continue to get ADSL-like speeds of 11/1 which is not very good. I actually received a call from someone at OpenReach three days ago--which is a first in my dealings with them. He confirmed my suspicion that I am the only fibre/VDSL customer in the new Cabinet 13, i.e., I'm the lone "canary in the coal mine" with regard to the new cabinet. More disturbing was his statement that their computer was showing that my service had been migrated over. I explained that this was most definitely not the case, based on the speeds I was getting, and that DSLChecker showed only ADSL service at the cabinet, and the OpenReach website showed maintenance was required at the cabinet before they could accept fibre orders. An earlier email from OpenReach had promised a mid-December completion, but as of December 8, this has still not occurred.
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I suspect that the "migrated" service is the traditional PSTN/Phone Service, as distinct from the Broad Band.
If you haven't asked or been told, next time ensure that you get clarification, that both you and the BT/OR staff are talking about the same service.
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...I continue to get ADSL-like speeds of 11/1 which is not very good...
For the modern internet use ADSL speeds of less that 8-10Mbps is what I would consider poor. I�d take 11/1 all day long compared with 4/0.6 
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Progress Report! Success--to a point. I was out of the country for the last half of December and most of January. When I returned, my fibre service had been migrated to the new Cabinet 13 in North Berwick, and I'm getting download speeds of about 30 mbps and upload speeds of 9 mbps. This is of course a giant improvement. The modem is connecting at speeds of 32,000 to 35,000 so I understand that this is probably the best I'm going to get unless I switch to FTTP or renew and rewire the ancient copper wiring that winds through the attic to each flat in this big old house that I live in.
For some reason, the DSLChecker.bt.com database still showed us with a maximum potential speed in the mid-teens, i.e., it hadn't been updated. With the help of Mr. Saffron--many many thanks for all of your help in getting this corrected and for educating me in the nuances of fibre broadband service--this database was updated today and shows that our potential speed is 80. I'm not surprised given how close we are to the cabinet.
However, there is funky old copper wire between the cabinet and our house which is what is evidently leading to the lower performance. Either I live with it, rewire our house, or try and get fibre brought all the way to the house. The latter alternative may not be so easy. The phone service to the house comes in through a conduit under our rather large front lawn--there is a plastic box just next to our driveway where it terminates. It then goes under the driveway and up into the attic for further distribution. Can OpenReach pull fibre through the existing conduit under our lawn or would they have to dig up the entire front lawn, install new conduit and pull the fibre? It would be helpful to figure out what would be the best course of action. One of my neighbours, who is away for another month or two, is still suffering with ADSL service and intends to change this when he returns. I have some hope that he might share the cost of the copper rewiring or pulling fibre to the home. I'd like to present him with a plan when he gets back.
Any help would be much appreciated. This stuff is way too complicated.
Cheers,
Lownote
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Ignore the loads of wiring for a moment, and try to find the Master NTE5 socket for your own phone line. It should look like this. Note the dividing split across the middle. Masters have this, extensions don't. (Some very old masters don't either, so if you don't find one we need to dig deeper).
If you find it, carefully remove the bottom part, (the faceplate), which probably has some wires attached. Photograph what is connected to the back of the faceplate and upload it somewhere for us to inspect.
Seeing what is there helps us advise you further, and could add many Mbps to your connection speed.
(If you find two, then we swear!).
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 75808/13984Kbps @ 600m. BQMs - IPv4 & IPv6 |
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But isn�t your service only 40/10 (from your original post)?
If that�s still the case then what you�re getting is in line with that. Key will be to find the max attainable figures from your router/modem to see if it can go faster, and if so, how much (on the current wiring). Might still be scope to improve by optimising the wiring.
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Thanks. I have to go up in the attic to get to it, and will do that tomorrow and put up a picture. When we moved in here I had a lot of trouble getting adequate ADSL speed (circa 2010), and a BT engineer, who was very knowledgeable, told me that I didn't have to worry about messing with the test socket since the socket by my desk (directly below the test socket in the attic) was performing the same as the test socket. We have little else hung on the phone network--one standalone extension phone in the kitchen and one portable phone base station (w/ 3 portable phones) in my office in another jack from where I have the modem plugged in. If this will help figure out my best options, I'm delighted to battle the spider webs! 
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The modem is connecting at exactly 10000 for uploads--what I'm paying for--and between 32000 and 35000 for uploads. I understand that moving to 80/20 would not help since the download connection speed would need to be 40000 for there to be any further headroom. Is this wrong?
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The modem is connecting at exactly 10000 for uploads--what I'm paying for--and between 32000 and 35000 for uploads. I understand that moving to 80/20 would not help since the download connection speed would need to be 40000 for there to be any further headroom. Is this wrong?
But your max attainable rate may be 40000....we need to see your full modem stats to be sure.
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Very rare for a modem to be syncing on VDSL2 at the 33000 or so of the poster in question and the max attainable to be much higher.
The stats and location and info on wiring in property all point to the downstream frequencies being impacted.
There is a very small chance that a DLM reset IF triggered by upgrading to a 80/20 service might give a speed boost, but based on the stats I've seen don't believe that unless wiring in house is resolved that over 40 Mbps download sync is possible.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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It does sound from your description quite possible that wiring is impacting the connection speed, as MrSaffron says. Let's hope when we see the photo(s) we will see something obvious and easily fixed. Though even if we do, something a little more drastic may need doing as well.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 75808/13984Kbps @ 600m. BQMs - IPv4 & IPv6 |
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Sorry for the delay but cavorting with the spiders and their webs in my attic--after crawling up a 12-foot wobbly ladder--is not my favourite thing to do. In terms of the wiring, I was surprised to find a new master socket from the last time I took a look at it. There used to be an older version when we purchased this flat 7 years ago. A couple of comments. The engineer took part of another master socket and wired in an outboard master socket. There is a partial view of a box nailed to the rafters next to the master socket that is a 20+ year old phone switch that is not plugged in to power and has no connections to any phone lines. The seller of the flat didn't even know he had one of these in the attic. The incoming phone wire comes through the attic of this big old house, but the various attic sections are broken up and closed off from each other by fire walls so i can't easily follow it.
https://postimg.org/gallery/3fe0vfc1g/
Also, one other comment. My modem has been connecting at ever slower speeds over the last week or so. The connection speeds, in order, are 35315, 32744, 31488, 30056, and 31452. The SNR was 3 on the first four readings and today it has gone to 4. Needless to say, the practical speed I'm getting has slipped from about 32 to 28-29.
Does this help? One other poster felt he needed to see the complete readings from my modem. I'd be delighted to provide them but am not sure what readings he is seeking.
Erik Hansen aka Lownote
Scotland
Edited by Lownote (Sat 24-Feb-18 16:50:39)
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As per picture seen in email - you have two extensions leading off from the master socket, this will be affecting your VDSL2 speeds.
Solution - remove one extension from the master socket.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I just checked the URL link I included in my posting with the photos of my master socket and discovered that I had inadvertently posted only the photo of the box closed. I've uploaded the Box Open photo as well now so that you can see the wiring inside. The only really strange thing is that it looks like the OR engineer wired up an "external" test socket which is the plate hanging below the main socket. I can't see where they terminate but it looks like the blue and yellow wires are connected to the test socket.
Once I get my hands on the proper tool to reconnect wires if necessary, I intend to pull out one of the pairs, check to make sure I still have phone and VDSL service and then reboot the modem to check the connection speed. Hopefully this will fix things. I guess if it doesn't, I put the wires back into the connectors, and pull out the other pair and run the same checks.
Thanks to everyone for all of their help. I've learned a ton about this stuff from the helpful folks on this Forum, with a particular shout-out to Mr. Saffron who has been patient with my ignorance.
Erik Hansen aka Lownote
Scotland
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Don't go pulling any wires out at the moment.
Given the photos were taken in an awkward place, it's hard to see the colours of the wires. Can you remember what they were and try to tell us which is which?
As MrSaffron says, there does look to be a problem there.
Might your "yellow" have really been orange?
The removable plate in your hand is the faceplate, and extensions should always be wired from that. It looks like there ara couple of wires coming out from behind the main box though?
Importantly, can you remember, or see on your phone, how many terminals on the faceplate have wires going into them? T2 and T5 are the ones carrying the signals. T3 is what is called the ring (or bell) wire and causes big trouble. It isn't needed on modern installations but Openreach engineers still have to connect them. They are for decades-old phone designs to make them ring, and a very few rubbish modern ones.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 75808/13984Kbps @ 600m. BQMs - IPv4 & IPv6 |
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Thanks Roberto. Sorry the the photo I took was not clear. It may be that the photo sharing site reduced the size and resolution of the original. I have reloaded the images plus took apart a phone extension box in my kitchen and uploaded the picture of the face plate of this one as well. It is a two-line box, and only the orange wires are active. Seeing how my phone is connected has taught me that I can probably pull out the green wires from #2 and #5 in the master socket without disturbing my primary phone service which appears to be the orange wires.
https://postimg.org/gallery/xp7zj7w4/
Here is what is going on in the master socket. There are two pairs of wires connected to the "blocks" on the face plate. Green/white and orange/white are both pushed in T5. Orange and green are both pushed into T2.
The really odd thing--this shows in the larger photo--is that there is a spare backing plate laying on the attic floor below the master socket with a blue and yellow wire connected to the test socket. These wires come from the master socket, with the yellow wire appearing to originate from the cable that goes up behind the left top corner and then down into the socket. The blue wire appears to originate from the cable that goes out the bottom of the master socket. Inside the socket is a clear plastic connector (wire nut) with the yellow wire and either the blue wire or a blue/white wire tied together in the connector.
Now, for the telephone extension. On the active line--right side as you look at it in the picture--there is an orange wire and a mostly orange-with-a-little-white wire connected to T5. One of these wires is from an incoming cable and the other goes into the outgoing cable. There is a white wire and a mostly white-with-a-little-orange wire connected to T2. Again, one of these wires is from the incoming cable and other goes to the outgoing cable. Nothing is connected to T3 in the phone extension or the master socket.
I hope this adds some clarity, and thanks for your help. I'm headed out to do some shopping and thought I would stop by a big box computer store to see if I could find a Krone tool. I know I can get them on Amazon, but would like to have one in hand.
Erik Hansen aka Lownote
Scotland
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I'm still having a bit of a problem Erik. Though the pictures are a lot clearer now, thanks .
I don't like that kitchen socket at all, because as well as being two-line as you say it is a master socket on each. Given you have at last two masters therefore on the active line, (Circuit one and the one in the loft), and maybe the one on the floor in the loft is a third, it all seems very messy and dodgy.
Ignoring Circuit 2 for now as you say Circuit 1 is the active, unless one of the pairs is an old cable with different colourings to modern ones even the wires used don't look too clever to me.
What is the wiring in the socket where you have your phone and modem please? So we can try to work out what is feeding it. Oh, (edit), what do you mean by "another jack"? A normal dangly filter supplying modem and phone, or another complete socket?
I'll have another look tomorrow .
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 75808/13984Kbps @ 600m. BQMs - IPv4 & IPv6Edited by RobertoS (Sun 25-Feb-18 22:22:21)
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Roberto,
https://postimg.org/gallery/290u558z8/
Thanks for your help again. I've just taken apart the socket near the desk where only the modem is attached and have posted two pictures--one showing the socket closed up with my Asus AC-66U router and DrayTek Vigor 130 modem on top of a powered switch that drives Unifi APs and a 16-port switch below that. The second shows the inside of the front plate, although the orientation is reversed from the kitchen with the live circuit on the left with the orange and orange/white wires attached to T2 and T5. I don't know if it is important which wires go into T2 vs T5 but it looks like the wires are reversed between the kitchen and the desk socket. Both sockets work with a phone. I haven't tried attaching my modem to the kitchen outlet since that would be difficult to do without carting all of my gear from my office to my kitchen.
This wiring was all done sometime in the late 1970s--I think--when my house was divided into flats. I'm not surprised at your comments about it looking dodgy since at one point the configuration of the flat was changed as one of the flats was split up and a portion added on to our flat with the balance added on to our neighbour's flat. Electrical and phone wiring had to be changed to make this happen.
However, it does look clear to me that only the orange and orange/white wires are active at the moment and it would seem OK to pull the green and green & white wires out of my master socket to correct the problem pointed out by Mr. Saffron. It is almost Midnight and I'm doing nothing more tonight. I did go to B&Q this afternoon and get ripped off paying £4 for an IDL tool which I assume is the Krone tool that was recommended if I was going to be mucking about in the socket. My modem continues to connect at ever slower speed--it has dropped from 35316 to 27772 over the last week although the SNR has gone up from 3 to 5. As a result, my download speed continues to drop. My upload connection speed has stayed constant at exactly 10000.
Cheers,
Erik Hansen aka Lownote
Edited by Lownote (Sun 25-Feb-18 23:53:46)
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Until this star wiring is resolved, i.e. ideal is
just one pair of wires between incoming line and where the modem is connected, and any extensions are wired in after the microfilter the modem is connected to. Faceplates like http://amzn.to/2HLIUBf from Solwise make that a bit easier, assume standard 85mm
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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https://postimg.org/gallery/xp7zj7w4/
I have posted four new photos and the above link picks up the expanded photo gallery. The Outlet By Desk shows the outlet to which I connect my modem, using a filter, and the Front Plate of Desk Outlet shows what is going on inside it. The second outlet in this box, connected using blue wires, is not in service and we have no intention of bringing a second line back into the house. The DECT phone extension box is on the other side of the office, and into this we have plugged in a portable phone base station. Again, the active side is wired with orange and orange/white wires.
In reviewing all of these photos, I'm a little confused as to why there are green and green/white wires connected to T2 and T5 in the master socket since there are no active green wire connections in any of our phone extension boxes. I'm thinking that I should remove the green and green/white wires from T2 and T5 in the master socket. Hopefully this would address Mr Saffron's concerns about a star wiring problem.
Erik Hansen aka Lownote
Scotland
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Ok, if your up for covering my fuel costs, Ill come and sort this out for you at the weekend
I'm over in Stirling so not too far away. I have the proper OR VDSL faceplates too so can tidy it all up.
Let me know if your interested.
Gregor
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Gregor�that is a very generous offer and fantastic. I�m performing at the Jazzbar in Edinburgh tonight but will private message you my details when I get home. I�d be delighted to cover your costs and maybe I could scramble up some good food as well. North Berwick beckons.
Erik Hansen
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It isn't a simple tidying up job.
There are multiple master sockets, where there should be only one. There is probable star wiring, which is an utter disaster for FTTC. There is also a slight danger that the neighbour's service is coming from a second pair in the incoming Openreach cable. (In view of the partition of an intermediate flat).
We have the unexplained something or other on the attic floor.
It really does all need a careful onsite analysis, then a reduction to a single lead from the Openreach entry point to the socket the modem is plugged into, with nothing but decent junction boxes before it if a new run of wiring is not possible.
Any other extension should be wired from the faceplate of that socket, or the appropriate connection behind it if the latest NTE5C is fitted.
In effect, what MrSaffron said but more detail.
It's going to take a while. I doubt if a single trip will do, without an Openreach van outside with its inventory and a well-practiced engineer.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 75808/13984Kbps @ 600m. BQMs - IPv4 & IPv6Edited by RobertoS (Mon 26-Feb-18 22:30:51)
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Another question. The DECT phone base and the phone on the kitchen extension, are they plugged in through dangly filters or direct into the phone sockets?
They need to be on filters in your current setup. If they aren't that has a really bad effect. Though I'd be surprised you could use them without a lot of noise.
Do you have a Sky box plugged into the line anywhere?
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 76102/14089Kbps @ 600m. BQMs - IPv4 & IPv6 |
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Dangly filters are on both phones and no Skybox in the house.
I just opened up the last two phone connection boxes in the house--both upstairs in bedrooms. The master BR box is set up for two lines, but there is no capacitor on the orange and orange/white active side. Blue (dead) side has a capacitor. Second bedroom upstairs is end of the line spur off of master bedroom, set up with single line. Wire colour convention is different here and I had to go back to master BR socket and put back on one of the wires I pulled off to re-establish phone service in this last bedroom. That will teach me to be more careful. Glad my Krone tool arrived today.
Attic here I come to work with master socket again.
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Yep and that's exactly what I intend to do.
I may not be an OR employee but im a well practiced Network Cabling Engineer, with a fully stocked inventory of all I need to address this.
Edited by deleted (Tue 27-Feb-18 16:50:15)
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Closing Post to this Thread! Great news. Gregor came to my place today and was able to get a pair of wires connected directly to my modem--before any of the extensions headed off to the rest of the house--and I'm now connecting at exactly 40,000 down and 10,000 up, the speeds I've been paying for but not getting for almost ten months. The wiring is still a bit funky in this big old manor house so the DS attainable rate is showing as 64 mbps down and the US attainable rate is showing as just above 20 mbps. This is enough of an improvement that I will be contacting my telephone provider tomorrow to talk about moving to the 80/20 package. Thank you to everyone who pitched in to help me with this 4-month journey to acceptable quality fibre broadband service--I learned a lot and I genuinely appreciate everyone's help. If I should find myself needing further guidance, it would be appropriate to start a new thread. Cheers for now,
Erik Hansen aka Lownote
Scotland
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That's great news.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 76102/14089Kbps @ 600m. BQMs - IPv4 & IPv6 |
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