Thanks for the reply.

Zen did take 7 days to reply to my sales enquiry, Uno, IDNet & Aquiss all replied very quickly (I'd forgotten I'd contacted Aquiss !)

I've emailed them all an update and will see what they come back with.

I'm not bothered about making calls via the phone line, but I want to make sure this will work for me during the day working and for the family at night streaming and gaming.

Thanks

Sounds to me like you might be suffering the dreaded slow single threaded download speed / packet loss issue that some Zen users (including myself when I was using Zen) are or have been suffering with, which makes me wonder if you're on the Zen backhaul with IDNet? Not good though.

TTB have made a new network, which I'm currently trialling on AAISP, and I have to say I've never seen such a low ping to places like YouTube. Around 5 to 6 ms!

This is a current speedtest taken moments ago i have had worse ones but on average this is the kind of performance i've seen in the evening..my exchange is WSCAL I don't believe that's a zen backhaul so i'd imagine IDNet provide via BTWholesale..




Have no issues with going with AAISP providing I'm not going to run into the same issues as you can see the line i have is pretty healthy stats wise. Is this an invite only thing the TTB AAISP Trial? would consider that as an option if IDNet can't fix this issue.

In reply to a post by Ixel:

Sounds to me like you might be suffering the dreaded slow single threaded download speed / packet loss issue that some Zen users (including myself when I was using Zen) are or have been suffering with, which makes me wonder if you're on the Zen backhaul with IDNet? Not good though.

TTB have made a new network, which I'm currently trialling on AAISP, and I have to say I've never seen such a low ping to places like YouTube. Around 5 to 6 ms!

Could be BTW yeah, but not sure from that.

As for the AAISP TTB trial, if you're an AAISP customer going via the TTB backhaul (which is typically the terabyte packages I believe) then you can apply for the trial. More info at https://aastatus.net/2454. Alternatively some members have just changed their username from [username]@a.1 to [username]@a.9 and it's automatically worked. If you have a block of static IP's though then you will need AAISP staff to route those to the @a.9 login (for the new TTB network trial).

My current speed test a moment ago (I run QoS bear in mind however):


Smokeping to YouTube in the last 3 hours: https://i.imgur.com/mxlfitd.png

EDIT: Checked Samknows and apparently WSCAL has no Zen backhaul so I imagine it must be BTW.

Edited by Ixel (Mon 27-Nov-17 21:06:43)

All three look to be off the pace on price to me.

I�ve used both Zen and IDNet. I moved from IDNet to Zen and have been with Zen for four years. I�ve been on their business plan and I can�t praise their service enough.

IDNet was good but at the time they had download limits.

Also my understanding is IDNet piggy backs off Zen�s networ (not 100% sure)

So my advice would be go with Zen. I would be sticking with Zen if they did fttpod but they don�t I have phoned and asked on several occasions.

My recommendation would be Uno as they were very helpful when I first signed up and needed a new underground feed on my property liaising with TTB and Openreach getting my drive dug up and cabled and re-instated to my satisfaction. Speeds are constant around the clock I test every 2 hours and no dips in Downstream or Upstream.

In reply to a post by partial:

All three look to be off the pace on price to me.

Who would you recommend ?

In reply to a post by jdigz7:

I've just switched to IDNet from a TTB line which hasn't went as smoothly as I hoped.

contacting support have told me they see 'no issues' so I've had to add the Traffic Priority option for £10 per month to see if that will make any sort of difference taking my total package price to £52 a month now. the dslchecker gives me a handback speed of 60MBit. Personally though i don't believe this is just an IDNet issue as a neighbour is having the same issue on Plusnet who also are using BTWholesale to provide on my exchange.

Can only wait and see if it makes any difference but not impressed so far. If it cant be remedied will have to look at another ISP like UNO who use TTB LLU at least then i know i will receive the peak time service i should expect.

Also to note the peak time issue isn't just a drop in download speed it's also causing minor packet loss and jitter on a otherwise good connection.

I wanted to try for a couple of months or so Traffic Priority � I rang up on (a) Thursday or Friday, no problem was told I needed to email the request which I did & was told no problem I would hear from them Monday or Tuesday � Heard nothing so phoned again the following Friday I think was told by a nice guy not sure what�s happened but he would put a reminder & contact me after the weekend. Heard nothing, rang again the following Thursday spoke to a guy who said I didn�t need it changing as I was already on a good line but they aren�t charging me extra for it! � Most kind of them, I never did get any explanation as to why in three weeks I was not contacted.

I have had problems it seems was the router & now on number three an Asus � I�ve rang probably three times once I spoke to a man who seems to have done a degree in advanced sarcasm � It seems now the fault has resolved, but frankly I really don�t feel inclined to ring IDNet again. I can deal with mistakes as we all make them but I expect to be spoken to properly.

The above is truly the best I can remember. I work at two hospices & have to deal with people with tact, decency be a good listener & show I care (which I do) but sarcasm from Tech Support IMO is not on. I ended up talking to people on IDNetters for help.

I'm 150 metres from cab.

https://www.thinkbroadband.com/_assets/speedtest/but...

Edited by deleted (Mon 27-Nov-17 21:49:47)

IDNet have informed me this morning that BT have applied Traffic Priority to my circuit..

I've told him i'll test during peak hours tonight then contact him tomorrow I'm thinking if its not gonna give me the steady latency and stable speed in peak hours ill be switching not impressed for the £52 a month that i'd have to deal with speed issues.

I'll look at AAISP if this is the case and be switching to them.

In reply to a post by Ixel:

Could be BTW yeah, but not sure from that.

As for the AAISP TTB trial, if you're an AAISP customer going via the TTB backhaul (which is typically the terabyte packages I believe) then you can apply for the trial. More info at https://aastatus.net/2454. Alternatively some members have just changed their username from [username]@a.1 to [username]@a.9 and it's automatically worked. If you have a block of static IP's though then you will need AAISP staff to route those to the @a.9 login (for the new TTB network trial).

My current speed test a moment ago (I run QoS bear in mind however):


Smokeping to YouTube in the last 3 hours: https://i.imgur.com/mxlfitd.png

EDIT: Checked Samknows and apparently WSCAL has no Zen backhaul so I imagine it must be BTW.