Line dead

Hi. My phone and Broadband have been off for a few hours. There was an openreach van and guy working up the pole earlier, and i'm wondering what might have happened

Might be unconnected or might be that whilst working on another line they have unwittingly caused an issue with yours. It might get resolved (ie they might be working on something and once they've done it your line might come back) or you log a call. If it's been a few hours I would probably log a call if it was me.

Is the line dead in the test socket?

+ 1

If the engineer was up the stick, and you�ve got nowt now, ring your voice provider and have them test the line/ask Openreach to come fix it.

Alright, well he did come back, and i have a connection now.. but it's gone to [censored]. i'm getting 15down 5up.. Time to get on the blower

How fast was it before? Can you post the stats from the router? Do you have any audible noise on the line?

Also worth giving the modem a single restart just to make sure a low sync is not the result of it reconnecting while the line was still being fiddled with

it was 70/20 before, quite a lot of the higher tones are gone in dslstats, and attenuation is doubled

Downstream Upstream
Line attenuation (dB): 38.1 0.0
Signal attenuation (dB): Not available on VDSL2
Connection speed (kbps): 14290 5768
SNR margin (dB): 5.5 6.2
Power (dBm): 5.6 5.6
Interleave depth: 281 1


Max: Upstream rate = 6017 Kbps, Downstream rate = 15764 Kbps
Bearer: 0, Upstream rate = 5768 Kbps, Downstream rate = 14290 Kbps

There is no dial tone at all. Logic would tell me one of the pair has been disconnected?

Edited by deleted (Tue 05-Dec-17 15:34:12)

In reply to a post by Carbon:

There is no dial tone at all. Logic would tell me one of the pair has been disconnected?

Agreed

Seems time to log the call then.

Done - I Wouldn't have really expect such incompetence from an OR engineer.

Whilst working in a potentially confined space that has a number of lines it is fairly easy to knock a wire and not notice it has come loose. There are some engineers on this forum that I am sure could give some insight in to how this can happen.

Yep, one leg dis would be my guess too.

There are some who are off today, so it couldn�t have been them, for once.

In reply to a post by ian72:

Whilst working in a potentially confined space that has a number of lines it is fairly easy to knock a wire and not notice it has come loose. There are some engineers on this forum that I am sure could give some insight in to how this can happen.

Happened to us twice. First time at our pole. Second time further back with some major works.

The second time, the broadband was fine but our phone was crossed with the local Chemist. As we were recieving hundreds of calls I changed the message on our answerphone and set it to deal with it all. Plusnet organised a call out which took serveral days and for that time we just used our mobiles. When the engineer did turn up, he said that the problem had already been fixed as the Chemist had a business service (and as they knew who the line was crossed with, had probably told their engineer). He tested everything and said it was all fine. Couple of weeks later I got a bill from plusnet for calling out the engineer unnecessarily. I rang them and explained, but had to escalate the call as the script did not cover my situation. Happily the charge was cancelled in the end.

I spotted an OpenReach van near mine and had a chat, mostly about the nearby fibre cab but he wasn't working on that.

He had a joint box(?) open inside a pavement chamber, trying to find the other wire for a customer's pair. He said the wires were aluminium and, unlike copper, were prone to snapping.

It's not the first time I've seen an engineer open a joint box thingy (e.g. on a pole) only to have another engineer turn up days later because someone else has a problem.

Poor sod was in a water-filled hole trying to find a wire in what looked like an explosion in a silly string factory. I did offer him a cuppa but I think he had died inside too much to accept it.