FTTP has been installed in my area and when I check on dsl checker or bt it confirms that. The BT website even shows infinity 4 as being available as an upgrade when I check when I am logged into my account on their site. BUT when I put it in my basket it then asks my phone number again then says itís only available to new customers.
When I ring BT they say the same thing - only available to new customers.
This doesnít seem to make any sense to me. Maybe not all BT systems recognise its available yet? Or is it genuinely not for existing BT customers (I have infinity 1).
The call centre tells me there is nothing I can do other than keep checking back, and there is no one that can tell me whether this is a system glitch.
Grateful for any ideas / advice / input.