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Hi All. I've been patiently waiting to get Fibre broadband for who knows how many years now, ever since my exchange (Sandal) went live. I'm not sure if my neighbours have it, but the OpenReach checker website suggests they can get it if I put in their phone numbers. For my phone number however it returns no Cabinet number, just "Pending - EO Line".
I've gone through several months of conversations with BT and got nowhere. Is it normal that I can't find out my cabinet number? Is there a chance this could be a database error somewhere, or am I doomed to stay on ADSL while all around me can get fibre?
Cheers.
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If you are on an EO line, your line will not go through a cabinet, so no cab number associated with your directory number.
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May not have been assigned a cabinet number yet if there are multiple rearrangements pending
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Two possibilities.
If your estate is less than 50 years or so old, is it possible your premises were the Show House? It is common for show houses to have a direct line to the exchange for the sales staff, prior to there bing a cabinet serving the estate, and the show house line not to be transferred.
Second, if you take the Address option of this checker, what shows on the line above the speed table? (Don't give us the address of course). Don't use the Postcode option.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 76102/14089Kbps @ 600m. BQMs - IPv4 & IPv6 |
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Hi RobertoS,
I couldn't rule out the first possibility, but it's not really a new estate, but a group of 4 new houses on an existing road. But our house would have been the first of the 4.
Interestingly the address option does give me a cabinet number:
Address 4 [blah blah blah] on Exchange SANDAL is served by Cabinet 35
And that cabinet is FTTC enabled. The cabinet is right outside the exchange building in fact.
But the address checker insisted on a postcode as well as street and house number - so not sure if that means it defaults to the postcode database?
Many thanks.
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If the address checker gives FTTC predictions you like then you can order a service, simple as that.
It gives results for your exact address, not just the postcode.
Check your immediate neighbours addresses and see if they say the same.
If the number checker says no then you may need a database updating to transfer your current number to FTTC.
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Thanks j0hn83, I was hoping someone would say that. Seems like good news.
Only bad news is that it seems I now need to go back to BT and argue my case, unless there is some option I can take directly with OpenReach to update the database. Openreach's website suggests that any technical queries must be directed via the ISP (BT) but that's where it all falls over. Does anyone have any recommendations on getting in touch with Openreach directly?
I'd be more than happy to switch providers if I thought that would help.
Thanks all - this forum has helped me more in the last hour than the last 12 months with BT!
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What happens when you put the postcode and select your address on their fibre broadband deals?
https://www.productsandservices.bt.com/broadband/deals/
Don't put in your phone number and untick the contact about products option.
What does it say you can get?
Also what does it say when you put the Post Code and then address on the BTOR When and when page?
https://www.homeandbusiness.openreach.co.uk/fibre-br...
If they both say its available then I would either phone BT again and tell them this or just order fibre online.
Paul
Edited by PaulKirby (Sun 04-Mar-18 16:52:32)
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It may or may not be relevant jon, but which ISP(s) are your phone and broadband with at the moment. I'm thinking that if it is not one that uses BT Wholesale it may explain the number problem.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 76102/14089Kbps @ 600m. BQMs - IPv4 & IPv6 |
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and in-tick the contact about products option. "un-tick"?
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 76102/14089Kbps @ 600m. BQMs - IPv4 & IPv6
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and in-tick the contact about products option. "un-tick"?
Yeah, shown in >> this << image.
Paul
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I was pointing out a typo, as it could be possibly read as "put a tick in". It might be an idea to edit it.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 76102/14089Kbps @ 600m. BQMs - IPv4 & IPv6 |
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I was pointing out a typo, as it could be possibly read as "put a tick in". It might be an idea to edit it.
Thanks.
Well it wasn't typed in as in-tick, so I tried to edit again and stupid auto corrector kept changing it, so changed it to untick.
Paul
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Argh, so near and yet so far. This looked really promising. Entered postcode, choose address, bingo, Infinity/Infinity2 available to order. Chose a package. But then stumbled at last hurdle when it asks for existing phone number. Then it reverts back to "Sorry, only ADSL available".
I could try again a claim not to have an existing number, but I don't hold out much hope.
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Phone and ADSL currently with BT.
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Like I said, it's a database error with your phone number.
You can order with any ISP using address only.
Yup won't be able to migrate your existing telephone number until the database is updated.
MrSaffron has some contacts within OpenReach who can correct the database. If you ask him nicely he may be able to assist.
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Yeap add yourself to the list of people emailing on Monday with issues [email protected] need address and the 'bad' phone number to get records sorted out.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Brilliant, thanks. Email on it's way over now.
Cheers.
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You could always order FTTC on a new telephone line, and cease your old one after.
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So some progress (thanks MrSaffron). According to OpenReach site I've now jumped from "In Scope - EO Pending" all the way up to "Superfast Accepting Orders", except it also now reports that "Your cabinet is enabled for Superfast fibre however you're not able to order fibre just yet. This might be because the length of the line is too long to get Superfast feeds. We're actively looking at other options". But at least it now reports that I'm connected to the same cabinet as my neighbour (who can order Fibre).
Not sure where that leaves me.
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I had this issue and it was eventually resolved after some emailing and patience. It can happen when the database is updated but the location of your DP wasn't and so it assumes you're too far away.
If it doesn't resolve itself after a few weeks then try emailing MrSaffron who can prod the right people at OR.
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Usually means they know you are connected to the cabinet, but don't have info to provide an estimate, or you are well past the limit where VDSL2 will work.
Give it to Monday and email me again for a further prod.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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