That sounds like he used the pure postcode option. That gives that sort of problem which is why we all, and the site itself, advise against it.
The reason being that frequently different areas of a postcode are served by two or three or occasionally more cabinets and the postcode option just gives the first result in its search. Using just the postcode in the address option gives a full list of addresses in that postcode, and selecting from the list shows the cabinet that address is connected to and the appropriate estimates.
Edit: Or maybe your brother�s FTTC cabinet was just full by the time he moved in, and awaiting an upgrade.
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Edited by RobertoS (Mon 02-Apr-18 10:16:19)