New FFTC cabinet - how to connect

Hello

I hope someone can point me in the right direction with this.

This question is raised on behalf of my father in law who is struggling to upgrade to FTTC despite a new cabinet recently being installed outside his property.

Their existing ADSL is ok but not reliable.

I know from looking at BT DSL CHECKER that other houses on the same road are connected to the new cabinet of the exchange and are capable of 80/20 FTTC.

BT really need Openreach to survey the address and confirm this is possible, I thought there was an emphasis on Openreach and service providers to get people onto super fast broadband as soon as possible and the infrastructure is now there but for a couple of spans of dropwire.

How do we sort this out?

Thanks in advance.

Stewart

Edited by deleted (Sun 01-Apr-18 22:12:53)

You haven't actually stated what the problem is.
Is/Was It an exchange only line?

Can you visit the BT Broadband availability checker, use the address search option and enter the address in question

https://www.btwholesale.com/includes/adsl/adsl.htm

Post the results here including the top line which indicates which exchange it is. Remember to remove the address.

I can't seem to paste an image in as using a tablet, however the Exchange is Sturminster Newton, my father in law's line uses cab2 which is 2 miles away, a new cabinet (15) is 30m from the house.

DSL CHECKER shows ADSL 2+ is only available on the line but houses 200m up the lane can get fibre through the new cab.

I do not believe there is a massive task to feed from cab as cab15 is fed via aerial cable and father in law's line fed from same poles.

Please let me know if this helps, if not I'll see if can paste the DSL CHECKER results on a PC.

Thanks

Is cab 15 a newly installed cab ?

This sounds suspiciously linkba database issue.

You cannot directly post images onto this forum, either use a free image hosting site and link to that, or copy and paste the output of the checker page.

Based on my frustrating experience, It will depend entirely upon the geography of the phone lines.

In our village of ~250 properties, fed from a neighbouring village, an AIO infill cabinet was added part way up in the village. The ~40 houses below the cabinet were not connected to it as to do so involved increasing the length of these properties phone lines which was deemed unacceptable by Openreach (As, I was told, it would degrade the ADSL service of those properties that wished to stay with their existing ADSL service rather than upgrading to VDSL2 - even presenting OR with a statement from every one of those 40 properties that they would either switch to VDSL2 or accept a slight degradation to their ADSL service for the greater good didn't help).

The cut off point affected properties fed by the same pole with some on the new cabinet and some on the old.

Just recently, the ~40 properties benefited from an infill of FTTP at what must have been massive expense, some 18 months after the AIO went live for the others.

And now, the AIO is completely full, with expansion by way of a second cabinet due by March 2019.

Simon

In reply to a post by Zarjaz:

Is cab 15 a newly installed cab ?

This sounds suspiciously linkba database issue.

You cannot directly post images onto this forum, either use a free image hosting site and link to that, or copy and paste the output of the checker page.

Simon has posted on the official BT Forum and I suggested he registered and posted here as he's likely to get more information.

Yes it's a new cabinet along with it would appear cab 14 - https://www.telecom-tariffs.co.uk/codelook.htm?xid=1...

That's all I could find out myself.

Additionally the new info he's put I was not aware of.

OK, so that hangs with the database issue ...

So the OP should give it a few days to right itself, then maybe a politely worded email to Mr.Saffron

The cut off point affected properties fed by the same pole with some on the new cabinet and some on the old.

Just recently, the ~40 properties benefited from an infill of FTTP at what must have been massive expense, some 18 months after the AIO went live for the others.

And now, the AIO is completely full, with expansion by way of a second cabinet due by March 2019

This bit interests me. So the area had an All-In-One infill cabinet installed, but not all lines were connected to it (is that Cab 13 on the list?) and now the "remaining" lines are to get FTTP?

I have to admit I'm confused.

Does anyone know the best way for me to try and change the routing. I understand this is not a normal request and not something Openreach generally consider but there are addresses on the same postcode with FFTC capabilities so I really want to open a dialogue with the correct department, ideally Openreach rather than BT who I guess can't help.

Can you checker other numbers in your street via the checker ?

How recently did the new cab go live ?

Yes there are very close houses with fttc capabilities. The cab has probably been live 3months.

In reply to a post by CJT:

This bit interests me. So the area had an All-In-One infill cabinet installed, but not all lines were connected to it (is that Cab 13 on the list?) and now the "remaining" lines are to get FTTP?

I have to admit I'm confused.

Different village, but a demonstration that Openreach will not change the routing of a property lightly - even though a house-next-door gets FTTC from a new AIO doesn't necessarily mean you can or will. It all depends upon the cable routing. The example of that I was talking about was Winterslow exchange AIO cabinet 5 that was added in Firsdown, re-routing them from cabinet 1. 40 houses were not served by cabinet 5, and have just been served by FTTP instead, some 18 months on.

So is your fathers property served by the same DP as these neighbours who can get service ?

From the same pole top block maybe ?

If it is, then this must be a checker anomaly.

And thus the email me post is the route....

I do some checking before sending off too.

It won't be the same dp now as fed from the new cab, they may have once been. The address that shares the same postcode I'm not sure where it it in relation to my in-laws.

I can't see any other way in the long run that this property will get fibre broadband, we just need a conversation with relevant parties to explain, that's the tricky but.

DP numbers don�t change if a new cabinet is added.

with ftcc.

Basically
Exchange > pcp and fibre twin > dp > house..

So even if its an all in one cab or an infill cab, you'd still connect to the same dp as before (same for your neighbours).

Note that if i have got this wrong i will be swiftly corrected

I would generally agree but in this instance the original DP was likely before the new Cab. Due to it being rural Dorset my father's line was possibly off carrier pole 2 or 3, the new cab possibly feeds of CP 4 or 5 and the houses down the line were possibly on CP 10 or so. Basically out the new cab, back two spans and you'd then be on the lead in to property. He could actually get the maximum speeds rather than 1or2 Mbits!

Your suggestion sounds improbable. CP 1, 2 etc feed in series from the DP, so carrier pole 10 will be from the same DP as those off of CP2 ......

I know things aren�t always as cut and dried as I suggest, but there are general rules of thumb that these things tend to follow.

Who is your fathers current ISP ? If BT Retail, then a �Boost� task raisedby them, and then visited by an engineer with a little gumption, might see �stuff rearranged� .

In reply to a post by Sjandrews:

I would generally agree but in this instance the original DP was likely before the new Cab. Due to it being rural Dorset my father's line was possibly off carrier pole 2 or 3, the new cab possibly feeds of CP 4 or 5 and the houses down the line were possibly on CP 10 or so. Basically out the new cab, back two spans and you'd then be on the lead in to property. He could actually get the maximum speeds rather than 1or2 Mbits!

Ok taking your assumptions..

Is carrier pole 2 and 3 connected to a fttp cab (further away) ?

What does code lookup say https://www.telecom-tariffs.co.uk/codelook.htm the url gives post code spanning to ftcc cabs

also what cabinet does the dsl checker say for houses on cp 10 ?

Also generally new DPs are created unless new capacity is required ie new builds (not concrete)

Edited by Taras (Wed 04-Apr-18 14:04:50)