Stuff happens. Such is the nature of xDSL. Wake us up if it drops below 50Mb/s.
That 400kb/s could come in handy for me lol
Lol. To be fair I kind of understand. I lost 10Mb/s around this time last year when changing ISPs. I never did find out why and under equally mysterious circumstances it came back one Saturday afternoon. I used to be bothered by such incidents but have realised there's little you can do about it so best just to ignore it. One day when we all have FTTP such problems may be a thing of the past.
You will likely be connected to a Huawei cabinet.
Before the ISP change you were probably on a 3dB SNRM target with retransmission (G.INP).
Switching ISP effectively resets the DLM profile of your line and with Huawei cabinets that means you revert to old style interleaving/INP.
You also revert to a 6dB SNRM target.
Interleaving takes roughly 10% of your sync speed.
For shorter lines a reduction from a 6dB SNRM target to a 3dB SNRM target is worth between 8-11Mb/s.
I've seen a line lose 18Mb on the switch from 3dB retransmission to 6dB interleaved.