New Cabinet, Fibre Accepting orders, Not for me

I'm trying to understand the logic on this one. In the last 2 days, the cabinet (which is new to the area, Kemnay 14) went live for fibre orders. All the neighbours on the road can place orders, with the sole exception of ours, which is showing as ADSL 1-3.5mbps.

Surely a cabinet is fibre enabled or not? We are second last on the line, so I don't understand (not that I'm an engineer!). No service provider can help and I've submitted an Openreach form... But could it be that we have just been "plugged in" wrong in the cabinet, or is there more to it than that?

Also how likely is it that this will be resolved?

There is also FTTP planned in the area and i'm worried that we'll be bypassed on that too.

Are you on a separate pole to the rest that get it? How far are from the new cabinet?

Me and one other property run off the last pole... They can order and I can't. Probably about 2 miles, so not expecting great speeds for the change, but anything is better than nothing.

At 2 miles you are at the point where we would say VDSL2 is of no point, so Openreach probably decided that and the border was just between you and neighbour

At 2 miles VDSL2 is often worse than ADSL/ADSL2+ which is the case depends on how far from the exchange. If FTTP is planned then those at distances like yours are the ones usually helped when they do infill

In reply to a post by MrSaffron:

At 2 miles you are at the point where we would say VDSL2 is of no point, so Openreach probably decided that and the border was just between you and neighbour

At 2 miles VDSL2 is often worse than ADSL/ADSL2+ which is the case depends on how far from the exchange. If FTTP is planned then those at distances like yours are the ones usually helped when they do infill

I believe everyone will be infilled with FTTP as part of the Scottish superfast initiative.... Which is good, as it means a solution is on the cards.

However, I'm still trying to make sense of today's situation. I hear what you say, but that neighbour who can order is last on the line and further than me from the cabinet. So it's like a complete bypass. It's a dead end road, so the fact that they delivered fttc to all bar me is mind boggling.

I've booked an engineer for Monday at my own expense and hope that it's a case of human error somewhere or at least they can throw some light on the randomness.

It maybe that FTTP will be used to overlay those with FTTC speeds <24Mbits as well as those out of range,which could include a larger number of premises including your neighbours . What sort of connection speed is predicted for your neighbours?

In reply to a post by witchunt:

It maybe that FTTP will be used to overlay those with FTTC speeds <24Mbits as well as those out of range,which could include a larger number of premises including your neighbours . What sort of connection speed is predicted for your neighbours?

The predicted fttc speed is 6-14mbps... Currently we get 1.2mbps, so although 6mbps isn't ground-breaking. If I had the chance to benefit from it until fttp was rolled out, I would. At 1.2mbps, our internet is down as often as up. Being the only one left out is a little seedy.

So the saga continues... I looked closer at the ADSL checker today and although I've had cabinet 14 and fibre "TBC" showing for months, today it's saying I'm cabinet 11 (the old cabinet 5 miles away) and no fibre. It explains why I can't order. But why on earth would they do that at the last minute... I'm 1 property, second last up a dead end road and I've been left off!

Did they not see our house? Hard to believe, as they replace the pole on our driveway. Or did they just run out of room and tough luck to me? I could scream at how infuriating this is.

In reply to a post by Millerp82:

So the saga continues... I looked closer at the ADSL checker today and although I've had cabinet 14 and fibre "TBC" showing for months, today it's saying I'm cabinet 11 (the old cabinet 5 miles away) and no fibre. It explains why I can't order. But why on earth would they do that at the last minute... I'm 1 property, second last up a dead end road and I've been left off!

Did they not see our house? Hard to believe, as they replace the pole on our driveway. Or did they just run out of room and tough luck to me? I could scream at how infuriating this is.

Actually, if I check our address is saying cabinet 14, but the phone number is 11

It's probably a database error, if you email Andrew (MrSaffron) your details he may well be able to help.