New Cabinet, Fibre Accepting orders, Not for me

I'm trying to understand the logic on this one. In the last 2 days, the cabinet (which is new to the area, Kemnay 14) went live for fibre orders. All the neighbours on the road can place orders, with the sole exception of ours, which is showing as ADSL 1-3.5mbps.

Surely a cabinet is fibre enabled or not? We are second last on the line, so I don't understand (not that I'm an engineer!). No service provider can help and I've submitted an Openreach form... But could it be that we have just been "plugged in" wrong in the cabinet, or is there more to it than that?

Also how likely is it that this will be resolved?

There is also FTTP planned in the area and i'm worried that we'll be bypassed on that too.

Are you on a separate pole to the rest that get it? How far are from the new cabinet?

Me and one other property run off the last pole... They can order and I can't. Probably about 2 miles, so not expecting great speeds for the change, but anything is better than nothing.

At 2 miles you are at the point where we would say VDSL2 is of no point, so Openreach probably decided that and the border was just between you and neighbour

At 2 miles VDSL2 is often worse than ADSL/ADSL2+ which is the case depends on how far from the exchange. If FTTP is planned then those at distances like yours are the ones usually helped when they do infill

In reply to a post by MrSaffron:

At 2 miles you are at the point where we would say VDSL2 is of no point, so Openreach probably decided that and the border was just between you and neighbour

At 2 miles VDSL2 is often worse than ADSL/ADSL2+ which is the case depends on how far from the exchange. If FTTP is planned then those at distances like yours are the ones usually helped when they do infill

I believe everyone will be infilled with FTTP as part of the Scottish superfast initiative.... Which is good, as it means a solution is on the cards.

However, I'm still trying to make sense of today's situation. I hear what you say, but that neighbour who can order is last on the line and further than me from the cabinet. So it's like a complete bypass. It's a dead end road, so the fact that they delivered fttc to all bar me is mind boggling.

I've booked an engineer for Monday at my own expense and hope that it's a case of human error somewhere or at least they can throw some light on the randomness.

It maybe that FTTP will be used to overlay those with FTTC speeds <24Mbits as well as those out of range,which could include a larger number of premises including your neighbours . What sort of connection speed is predicted for your neighbours?

In reply to a post by witchunt:

It maybe that FTTP will be used to overlay those with FTTC speeds <24Mbits as well as those out of range,which could include a larger number of premises including your neighbours . What sort of connection speed is predicted for your neighbours?

The predicted fttc speed is 6-14mbps... Currently we get 1.2mbps, so although 6mbps isn't ground-breaking. If I had the chance to benefit from it until fttp was rolled out, I would. At 1.2mbps, our internet is down as often as up. Being the only one left out is a little seedy.

So the saga continues... I looked closer at the ADSL checker today and although I've had cabinet 14 and fibre "TBC" showing for months, today it's saying I'm cabinet 11 (the old cabinet 5 miles away) and no fibre. It explains why I can't order. But why on earth would they do that at the last minute... I'm 1 property, second last up a dead end road and I've been left off!

Did they not see our house? Hard to believe, as they replace the pole on our driveway. Or did they just run out of room and tough luck to me? I could scream at how infuriating this is.

In reply to a post by Millerp82:

So the saga continues... I looked closer at the ADSL checker today and although I've had cabinet 14 and fibre "TBC" showing for months, today it's saying I'm cabinet 11 (the old cabinet 5 miles away) and no fibre. It explains why I can't order. But why on earth would they do that at the last minute... I'm 1 property, second last up a dead end road and I've been left off!

Did they not see our house? Hard to believe, as they replace the pole on our driveway. Or did they just run out of room and tough luck to me? I could scream at how infuriating this is.

Actually, if I check our address is saying cabinet 14, but the phone number is 11

It's probably a database error, if you email Andrew (MrSaffron) your details he may well be able to help.

Does your address show as FTTC available?

In reply to a post by R0NSKI:

It's probably a database error, if you email Andrew (MrSaffron) your details he may well be able to help.

I'll try that... Thanks. I'm just worried that the cabinet won't have room for me by the time I get this sorted. Sods law that I've been the one in the area pushing for this.

In reply to a post by R0NSKI:

Does your address show as FTTC available?

For months it's shown at and the availability as TBC, but when it went live it's not showing it, but it still says cabinet 14. I'm struggling to see how it could be the infrastructure, given that the property beyond is ok. It has to be an oversight, human error or database like you said.

Engineer coming tomorrow morning, who I'm hoping can explain or rule things out. But I'm guessing if it's database, he can't do much about that.

If it is a database issue, and I�m 99.9% sure it is, then all the Openreach engineer can do is ensure your lines routing is updated with routing and records.





(p.s. the engineer doesn�t need to hear of your historical struggles with the new cab, just that you believe the records are wrong, and cannot order FTTC as a result.

There is an agreed process for this issue, and if the engineer is a new boy, ask him to check with his OM or the Senior Engineer for his team)

Edited by Zarjaz (Sun 02-Sep-18 09:55:37)

Given that cabinet 11 serves 151 properties according to CodeLookup, and that the new cab 14 serves a subset of those properties (as I understand it from this thread) I'm sure it won't run out of capacity.

The smallest cab they install has128 ports of capacity, it's likely they've installed an AIO (all in one) cabinet so running out of tie cables isn't a problem, only possible issue is that they haven't installed enough line cards - these are normally added as and when required.

Edited by R0NSKI (Sun 02-Sep-18 10:00:55)

In reply to a post by Zarjaz:

If it is a database issue, and I�m 99.9% sure it is, then all the Openreach engineer can do is ensure your lines routing is updated with routing and records.





(p.s. the engineer doesn�t need to hear of your historical struggles with the new cab, just that you believe the records are wrong, and cannot order FTTC as a result.

There is an agreed process for this issue, and if the engineer is a new boy, ask him to check with his OM or the Senior Engineer for his team)

Thanks I'll say that... fingers crossed that this is what the issue is and it can be resolved.

In reply to a post by R0NSKI:

Given that cabinet 11 serves 151 properties according to CodeLookup, and that the new cab 14 serves a subset of those properties (as I understand it from this thread) I'm sure it won't run out of capacity.

The smallest cab they install has128 ports of capacity, it's likely they've installed an AIO (all in one) cabinet so running out of tie cables isn't a problem, only possible issue is that they haven't installed enough line cards - these are normally added as and when required.

That's reassuring... I had wondered if i order a new line or second line, it would come fibre enabled from 14. I guess more will become apparent tomorrow.

It just needs the databases to sync up, which for infill cabinets can sometimes be messy, as I said in email.

As cab has only just theoretically gone live, best to give it a week or two before trying to fix it.

Now you may be lucky with the engineer on Monday, but I have my doubts and would not advise people to try that path especially at their own cost.

In reply to a post by Millerp82:

That's reassuring... I had wondered if i order a new line or second line, it would come fibre enabled from 14. I guess more will become apparent tomorrow.

That's why I asked what the checker said for your address. I agree with MrSaffron, the databases to take time to update.