Just been reading the Sky FTTP thread and thought I would add my 2 pence regarding my experience on how Openreach handle FTTP migrations at present.
In recent weeks, I performed a FTTP migration from BT to Zen (in light of the recent price increase I got out of my existing BT contract) and in my experience, the whole migration was completely mis-managed by Openreach.
I placed my order with Zen and got told I needed an engineer appointment (even though I already had a 1-port ONT installed). I disputed this with Zen saying surely this is a simple migration, who say there is only one system for booking and is down to the Openreach system to flag as a migration and them to manage. Engineer booked for the following week on an AM appointment.
2x Openreach engineers in 2x vans turn up mid afternoon (unfortunately I had to pop out, hence why I had booked an AM appointment) - saw them both on my CCTV.
Engineer re-booked for following week, again 2x engineers in 2x vans turn up. One of the engineers was the same one that had installed my original connection 4 months prior, let out a deep sigh and said that it was a complete waste of time and their booking systems need sorting out (and happens more often than not). Scanned the serial number on my ONT and within a couple of minutes the migration was finished.
Whilst the fibre migration was in progress, I was unable to port my telephone number across to Zen until the fibre migration was complete, and then in turn I was unable to cancel my fibre connection with BT until my line had finished porting across, so ended up having a 4 week overlap of fibre services even though I only had 1x fibre port active (as only have the single port ONT) and had to pay accordingly. Just got told by BT that that's the way their system works, they are unable to cancel one service until the other is complete.
All in all, based on my experience, if Openreach are to roll out FTTP en-masse (and even more so with the potential influx of Sky customers) they need to look into their current systems as they cant keep sending out teams of engineers to perform migrations. They also need to look at a way to simultaneously migrate both fibre and telephony services - in hindsight I wish I had changed to a VOIP provider rather than using the existing copper line.
Have gone from the 80/20 service with BT which used to dip in throughput in the evening, to the 150/30 service from Zen which I can consistently get max throughput 24/7. And to top it off, Zen's customer services have been fantastic throughout