HH6 Broadband Performance Test

Does this actually work? For FTTP connections? I've been installed for a couple of weeks and when I click on the 'Test my speed' button in my HH6 (Ultrafast version) it takes me to a page on bt.com, which checks my account and then I watch a progress circle move round to 99% followed by a 'Something went wrong' message.

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What is it you are trying to establish ?

Just interested what the HH6/BT speed test shows, but now I'm more intrigued as to why it's not working for me, hence my question, does it work for anyone on a FTTP connection?

Given the number of HH's out there, I assume it works fine for FTTC connections, or maybe just the the website the HH firmware links to is broken?

In reply to a post by bedrock:

... I assume it works fine for FTTC connections, or maybe just the the website the HH firmware links to is broken?

I'm on FTTC and the HH6 linked Test has never worked for me. The linked page loads ( it's the wholesale Speed Test page http://speedtest.btwholesale.com ) but it gives a Flash not installed error, but it is and it's enabled.

Try Internet Explorer. It doesn't work for me in Edge or Chrome, but does in that. If you are using Windows it is on your machine. Just click the Windows icon bottom left and type explorer and it comes up to select.

Thanks, if it doesn't work for others, then I'll stop worrying about it.

I use macOS, I've tried Safari and Chrome and inside a virtual machine I've tried IE. Oh well

It is meant for BT diagnostics as far as I am aware. Not for you the end user.

I disagree .

The BT Wholesale Performance test has always been the only speed test officially accepted by them as evidence of a throughput problem. As such, it must be intended for end user use.

Only the end user can perform it, and other than the speeds and acceptability the only other information information is the IP Profile. Which presumably the ISP has access to through standard links to BT Wholesale.

Likewise, the information requested when running it. If it isn't for end user use, why bother frequently updating and enhancing it on a public URL, when it could easily be behind an ISP login? Why make it run on non-BT Wholesale lines, until the IP Profile is required is requested?

I think he was talking about the Speed test section of the Home Hub, not the BT Wholesale Speed Test.

BT can run a remote speed test through the hub. I've no idea if it uses the page the OP mentions.

You got it.

You could be right, but it apparently simply links to the standard BT Wholesale test. See the link posted.

That behaves as I say. I have only tried Edge, Chrome and various IE versions, It only works on IE, currently IE11, and on the other two says what they post. Even though both have Flash enabled on my machines, and work for other sites that need it.

Seeing as I�m now on my iPad, I�ll try Safari.
...
Hmmm. Anything I google says to go into the Safari settings. But nothing gives me what they say is the next step.

I expect/hope it is just me that needs sleep .

It should make you login to your MYBT profile and the test gets logged with BT for fault diagnosis purposes. BT customer support use this.

It will raise a case if followed through correctly.

Edited by ukhardy07 (Sat 24-Nov-18 01:59:54)

If using Edge or Chrome as your browser you may have to enable it for that website, don't know about any other browsers as I have not used any of them for a long time.

To do this you click on the bit with an i in a circle on the left side of the web address bar. In Chrome go into site setting and enable Flash on the listing, in Edge just enable flash on the box that appears.

Hope this is of help to you.