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Standard User kitcat
(experienced) Tue 08-Jan-19 14:10:57
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Number portability to Fibre based lines ( Stiff penalties!)


[link to this post]
 
I have noticed a significant number of people complaining about the lack of number portability to VOIP based services when moving to full fibre services.

OFCOM's OTA2 December update (published 08/01/2019) has a section on this, part of which is quoted below.

"Improving compliance and tackling complaints

Work has commenced to establish a new �port override� process to counter the growing volume of complaints to Ofcom from subscribers and CPs. Once established this process will allow port orders to be expedited where a subscriber�s legitimate request to port their number is being inappropriately blocked or frustrated.

Ofcom have recently publicised their ongoing commitment to actively pursue CP malpractice through formal investigation and stiff penalties, emphasising that this should provide ongoing incentive, where needed, for CPs to comply with the General Condition (GC-B3) for Number Portability. The introduction of a Port Override process to counter repeated CP malpractice will also help to deter such behaviour over time."


So OFCOM have noticed your issues and are starting to take action
Administrator MrSaffron
(staff) Tue 08-Jan-19 18:34:16
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Re: Number portability to Fibre based lines ( Stiff penaltie


[re: kitcat] [link to this post]
 
So many 'work has started' and 'consultation under way' stuff going on, I've given up covering them all and now wait for the process to be live to cover it. Reason being people seem to read a headline and assume its live already.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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