Cabinet at "Fibre Journey: Connect" stage for 10 Months now.

Hi All,
I am on a rural exchange, but back in March last year a new Fibre cabinet was deployed near where I live. By April 2018 it had power (you could hear the fans and it humming) and around that time my EO line got switched to that cabinet (it is an all-in-one cabinet).

Since April though the "When Can I get Fibre" page has been at the "Connect" stage with the below message:

We're connecting power to the new fibre cabinet and joining the new fibre lines to the existing copper network.
You can't order a fibre service today but typically it'll be available to your premises within the next four months.

The BT Broadband Availability checker says: WBC FTTC Availability Date: Planned

Nothing seems to have progressed since then. The cabinet is still humming away and you can hear the fans when you put your ear to the vents.

The route from the exchange to the cabinet is via underground duct, but there has been no roadworks or such by BT to fix any collapsed or blocked ducts so I doubt it is that.

Does anyone know who I can contact to find out more information? I have the exchange, cabinet number and a selection of phone numbers that run through it if that would help.

Thanks
Marcus

Exchange and cabinet number is all you need to post here.

St Cyrus Exchange - ESSTC
Cabinet 3.

From CodeLook:
Cabinet P3 FTTC being Connected, live due by July 2018 Phase BDUK Scot Government 19a

Edited by marcusjclifford (Thu 24-Jan-19 15:48:09)

Basically, exactly what it says on the tin. The cabinet's fans may be running, but that doesn't always mean it's live, sometimes there can be other issues that can delay the cabinet's activation. Hopefully, by July 2018 it will be live, but CodeLook can be out-of-date sometimes, so it's probably best to just hold tight and wait for the checker to change.

In reply to a post by WilliamGrimsley:

. Hopefully, by July 2018 it will be live, but CodeLook can be out-of-date sometimes.

But it is now 2019, not 2018!

Can anyone assist with this or provide any suggestions of who I can contact?

St Cyrus Exchange - ESSTC
Cabinet 3.

Thanks
Marcus

I was suggest you contact BDUK Scotland who are funding the upgrade.

I should expect that's it waiting for the DNO to connect the power supply. Hopefully in the next few weeks.