Gfast available at cabinet but not at my address!

Hi there,

I have been waiting eagerly for the G Fast pod on my cabinet to go live for a while now, and being less than 300m from it I would have thought I could order Gfast as soon as it went live.

I have noticed that my neighbour 5 doors down can receive gfast with a clean speed of 191-166 mbps and an impacted range of 147-98mbps I would have thought that me being only 35m down the road from them would allow me to get Gfast, although DSL checker says that I cannot get it!

I get a solid 80/20 at the moment on my VDSL line with my draytek's attainable rate sitting at 100 down and 30 up I would have thought my line would be perfectly fine for gfast?

I don't think DSL checker is particularly accurate, considering it thinks that the house on the street neares the cabinet will get 40mbps less than the house a few doors down!

Is there anyway to order Gfast from BT Retail, Zen etc. or do they abide by what DSL checker returns? Will I be stuck on VDSL forever till FTTP comes out or is there anyway to request a Gfast order without the DSL checker results intervening?

I'm cabinet 18 st. albans exchange if that helps.

Any input would be appreciated, cheers.

Saajan

They abide by the checkers and 35m may be enough to drop the speed lower to the point its not offered

Ah, that's a shame, I guess I will have to wait till FTTP is offered

In reply to a post by saajanb:

Hi there,

I have been waiting eagerly for the G Fast pod on my cabinet to go live for a while now, and being less than 300m from it I would have thought I could order Gfast as soon as it went live.

I have noticed that my neighbour 5 doors down can receive gfast with a clean speed of 191-166 mbps and an impacted range of 147-98mbps I would have thought that me being only 35m down the road from them would allow me to get Gfast, although DSL checker says that I cannot get it!

I get a solid 80/20 at the moment on my VDSL line with my draytek's attainable rate sitting at 100 down and 30 up I would have thought my line would be perfectly fine for gfast?

I don't think DSL checker is particularly accurate, considering it thinks that the house on the street neares the cabinet will get 40mbps less than the house a few doors down!

Is there anyway to order Gfast from BT Retail, Zen etc. or do they abide by what DSL checker returns? Will I be stuck on VDSL forever till FTTP comes out or is there anyway to request a Gfast order without the DSL checker results intervening?

I'm cabinet 18 st. albans exchange if that helps.

Any input would be appreciated, cheers.

Saajan

Are you on the same cable run (its common for different properties to come on different routes) You could try bugging your ISP to see if there is an error but its impossible to get them to do anything if the properties closer are refused as well.

Edited by deleted (Wed 30-Jan-19 09:59:32)

I would have no way to check, our bt line comes via ducting, although now that you say it, the other half of the street which has gfast is fed via the pole, maybe that's why gfast is available to them?

It may be that the pole fed lines take a different, shorter route to the cabinet.

Also it's not as simple as they are 35m away. Your line might go 25m in the wrong direction to the underground Distribution Point, then go in the right direction. That would add another 50m on making it potentially 85m more than that property.

It's a technology that drops off massively at the far end of its range and OpenReach need to pick a point where it won't be offered.

I believe anything under 100Mb isn't allowed, and even if the low end Range B/impacted estimate is under 100Mb the line usually shows G.Fast but it shows as "Amber" instead of "Available".

Does the neighboring property you mentioned above with the sub 100Mb low estimate show as available or Amber?

Yeah you are correct, it shows as 'Amber', looks like I'm stuck on FTTC!

I had the same issue:
on my road there are only 17 properties all detached,

my number is 20,

on my side of the road Numbers 2,4,6,8,10,18 can get gfast, 12,14 and 20 could not,
anyway i contacted open-reach through chat, (https://www.homeandbusiness.openreach.co.uk/chat-with-us) explained the situation and the error was corrected in about 8 weeks,

of topic, i managed get a load FTTP information from the person i chatted with, they advised me my distribution point (agg node) is only located 130 meters from my property, in the same conversation they were able to give me Underground Distribution Point number as well, not sure if they should shared this amount of information with me, but they did have very detailed map/information of my surroundings, i would say our housing estate is about 30 years old,

In reply to a post by j0hn83:

It's a technology that drops off massively at the far end of its range and OpenReach need to pick a point where it won't be offered.

Not at all would seem to be the best option. They should have had a the guts to give it up during R&D and commit the resources to FTTP.

A distribution point and an aggregation node are two different things.