Is there an issue with by Fibre (BT DSL checker attached)?

On another forum, I've been discussing the free upgrade at Sky from Fibre to Fibre max to double your speed.

I currently had Sky Fibre Unlimited which I believe can offer up to 36Mbps? My router is currently connected at Down:24998 Up:4962

And here is my BT DSL checker info:-
https://i.imgur.com/NrQKgUJ.png

Someone at the other forum said there appears to be a problem with my line? And that I should ask about it here?

Edited by deleted (Sat 16-Feb-19 15:17:21)

If the checker is to be believed, then yes, looks like summat�s wrong.

The most obvious culprit would be your set up in the property ... could you describe what�s connected to where please ?

Does your Sky modem provide any line statistics?
Could you post them all?

You're line has been banded/capped at 25Mb by the DLM by the looks of that sync figure.

Does this help? - https://i.imgur.com/I1WecW5.png

Many thanks!

Edited by deleted (Sat 16-Feb-19 16:13:52)

Well, the line into the house comes to a dedicated dual socket for phone and adsl. The phone plugs into it. And my Sky Q router plugs into it.

This is actually my second Sky Q router, the last was damaged by a lightening hit, and that gave similar speeds to this one.

If this helps - https://i.imgur.com/I1WecW5.png

Has the speed been low ever since that lightning strike? How long ago was that? Or were the speeds low even before it?

I ask because the strike could have caused DLM to band the line at 25Mbs when it should run at 80Mbs (connection speed) from those stats, and DLM doesn't always automatically reset itself.

You have about 3dB spare SNRM so your line should probably sync just above 30Mb but it is capped at 25Mb.

I'd try connecting to the test socket and see if that dramatically increases the reported noise margin in those stats.
They currently show as:
DS1: 9.1 and DS2: 8.9
The line isn't using the D3 band at all. It should be with those estimates on the BT Wholesale checker.

The connection speed will not change when using the test socket as this is capped.

If the test socket increases the noise margin then we could advise further on fixing your wiring.

If it doesn't then you need to contact Sky and report that your line is performing significantly below the estimates and hopefully they'll send an engineer out to see what's what.

Edited by j0hn83 (Sun 17-Feb-19 00:52:22)

Post deleted by RobertoS

No, I noticed the lightening strike by my speed be halved.

After numerous checks a replacement router was sent out which returned me to normal.

Interesting, in the master socket I get a D3 figure (what ever that means!!??!) - https://i.imgur.com/6s1HWD5.png

If I put the face plat back on and use that, the D3 value returns to 0... eg: - https://i.imgur.com/kSMzbYA.png

I can leave the faceplate off and use the master socket as I don't use the phone connector in that socket?

BTW! Thanks very much for the help!

Edited by deleted (Sun 17-Feb-19 12:18:01)