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deleted
(deleted) Tue 12-Mar-19 12:18:03

New Cabinet - Openreach database shows FTTPoD but not VDSL

[link to this post]

Hopefully someone can ask the right question at Openreach but heres my details:

Exchange: STEPPS
Cabinet: 23

This cabinet has only just had a fibre cabinet installed beside it and it now shows live on the database but all the addresses connected to it only show FTTPoD as being available.

The cabinet is right on the doorstep to the estate and I've checked the house next to it which also shows the same thing.

Postcode for checking: G69 9FH, G69 9FG, G69 9FN

Anyone able to advise if Openreach have got a database error and it needs fixing?

MrSaffron
(staff) Tue 12-Mar-19 12:47:22

Re: New Cabinet - Openreach database shows FTTPoD but not VD

[re: deleted] [link to this post]

Showing live where?

Openreach may say accepting orders, but if the tech line is blank it means the cabinet is not truly live just yet.

It is usually a number of weeks or months from physically cabinet appearing to being able to order a service.

Andrew Ferguson, [email protected]
www.thinkbroadband.com
See if your ADSL stats are any good | UK broadband availability checker | Speed test for PC, tablets and mobiles

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.

deleted
(deleted) Tue 12-Mar-19 13:18:36

Re: New Cabinet - Openreach database shows FTTPoD but not VD

[re: MrSaffron] [link to this post]

It's went live now.

Think I was seeing information before the openreach database had been fully updated.

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