Finally, its live https://www.thinkbroadband.com/speedtest/15743315832...
Desktop Quote submitted 8/2/2019, received 21/2/2019 £22,300 ex VAT
Field survey 21/2/2019, received 29/5/2019 (there was an OpenReach backlog/delay so in submitting the order involved here). Confirmed @ £9863 ex VAT or £7779.67 ex VAT after the voucher.
Order paid for 4/6/2019, Live 21/11/2019
1 snag I'm aware of on the order, blocked duct. Other than that I dont presume that my delays would be any different to anyone elses. Tree pruning etc etc. I live in a normal built up area with ~30Mbps FTTC present but I'm right at the distance where the FTTC line is periodically unstable and with interleaving permanently on. Eventually annoyed me enough to get FTTPoD.
So ~9 months from initial email to delivery or ~5 months from actual payment to delivery.
Cerberus, especially Aneta in the provisioning dept has been very good. Decent weekly updates throughout and dilligent chasing of the order towards the end. For reference the updates frequently appeared to be out of date once OpenReach had sent them to Cerberus, maybe like 1-2 weeks behind reality. I.e a van would turn up and do something and you wouldnt see it reflected in the updates until the next week etc.
Edited by Disca (Thu 21-Nov-19 10:37:43)