So I was told last Friday the contractors would be coming 20/1/2020 to install the line into my house and to be ready at 8:30. My boss very kindly gave me a day off on short notice and life was good.
Monday came around and I waited and waited, 9am, 10am, nothing, at 12pm I started making phone calls. The guy who called on Friday wasn't contactable, the number he called from lead to a message that I had missed a call from BT 08003289393.
I tried to contact Cerberus, they had no info and were completely in the dark about it. Openreach was only conactable by web chat, they had no record of it and said that BT have nothing to do with them. OR also said the number was a scam, If you Google the number it looks like it might be. The Guy who called on Friday didn't ask me for any info other than if Monday suited for the visit, so I didn't believe it was a scam.
Then about 15:30 I get a call from the same number and they are outside. I go out and there's a couple of guys and a van, everything was legit afterall. They tell my my line isn't complete, there's no DP and there's nothing they can do. I checked their ID and everything seems good. So I ended up taking a day off work for no reason and can't even complain to anyone because according to them no appointment ever existed.
The van logo was KN Circet which is a dublin based contractor. I called them up and they said BT gave them my name and address and it wasn't their fault either. I also dismantled my entire entertainment system to get the fibre ONT where I wanted it. That is a once every five year type of nightmare job and I'll not be putting it back together until my fibre is installed.
I'm so dissapointed .
Here's a pic of the van
Edited by darren_mccoy (Wed 22-Jan-20 13:12:54)