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Check it out:
https://www.thinkbroadband.com/speedtest/15610339347...
Gone from 2mb ADSL connection to a 2MB FTTC Connection??
The modem is connected at 20mb up and 68mb down but the connection is stuck at 2mb?
Do I need to make a phone call?
TalkTalk
Current Line Stats
Connection Speed: DL: 2200 Kbps UL: 640 Kbps
SNR: DL: 6.0 UL: **
Attenuation: DL: 55 UL: **
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The modem is connected at 20mb up and 68mb down but the connection is stuck at 2mb?
Do I need to make a phone call?
If modem says your sync speed is actually 68/20, then it's possible Talktalk haven't updated your BRAS profile. Try checking it here:
https://kitz.co.uk/adsl/IPprofile.htm#IP_and_bRAS_pr...
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Power down your modem for 30 minutes.
Happens all the time on Talktalk.
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Register (or login) on our website and you will not see this ad.
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I have tried this twice today and its had no effect on the speed. Still stuck at 2mb
TalkTalk
Current Line Stats
Connection Speed: DL: 2200 Kbps UL: 640 Kbps
SNR: DL: 6.0 UL: **
Attenuation: DL: 55 UL: **
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You may need to talk to TalkTalk to get them to prod things from their end if the modem off for a period is not rebuilding the throughput limits
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Sadly its a talktalk reseller Shell UK of all people.
Talking to their online chat now and its headache inducing. Yet again I seem to know more than they do. I have asked them to take a look at the DLM/IPPROFILE/BRAS but all I get is, try over wifi, try over Ethernet, reset the router...
TalkTalk
Current Line Stats
Connection Speed: DL: 2200 Kbps UL: 640 Kbps
SNR: DL: 6.0 UL: **
Attenuation: DL: 55 UL: **
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It gets better.
They tell me they can not access any info on the IP Profile or BRAS or DLM and only OR can do that.. Soo... Do it then please. Oh we cant do that unless there is a fault on the line..
Urrm. 2mb download on a 70mb line. Id call that a fault. Jeezz. Its going to be hard work 
TalkTalk
Current Line Stats
Connection Speed: DL: 2200 Kbps UL: 640 Kbps
SNR: DL: 6.0 UL: **
Attenuation: DL: 55 UL: **
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I think Shell Broadband is what was formerly known as First Utility. (And yes, they just resell).
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Unlikely to be an Openreach issue anyway...
Most likely TalkTalk have a speed profile for your line and this has not been updated (avoiding calling it an IP Profile because it is something different)
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yep, First Energy. I found the supplier by the username in the router.
Reset the [censored] router they gave as they requested. I did ask the support guy to try and look into the bras, profile etc etc and see if there is anything wrong but I am not hopeful.
EDIT
Plot thickens
Back on their own technicolour router thing and got this:
https://www.thinkbroadband.com/speedtest/15610521767...
Sooo why would the speed be stuck at 2 ish mb on my unlocked OR modem + TPlink C60 Router??
TalkTalk
Current Line Stats
Connection Speed: DL: 2200 Kbps UL: 640 Kbps
SNR: DL: 6.0 UL: **
Attenuation: DL: 55 UL: **
Edited by Seansmit17 (Thu 20-Jun-19 18:38:19)
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Maybe VDSL2 isn't set to usable in the HG612?
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.Edited by RobertoS (Thu 20-Jun-19 19:49:57)
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It connects fine just the speed is pants using it.
I still have my old ECI modem. I might try that one and see what happens.
I want to leave the line alone for now and let it settle in. Wait for GINP to kick in and hope the interleaving drops down a few notches as its at something like 1300+ at the moment.
TalkTalk
Current Line Stats
Connection Speed: DL: 68001 Kbps UL: 19999 Kbps
SNR: DL: 6.4 UL: 15.4
Attenuation: DL: 15.9 UL: 19.8
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Sorry, I forgot you quoted the connection speeds in your OP.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original. |
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The modem is connected at 20mb up and 68mb down but the connection is stuck at 2mb?
Do I need to make a phone call?
I don't know if this is the same problem you are having but worth a try, when i moved to FTTC mine was stuck like yours i got into the router settings and changed it from AUTO to ADSL2 which sorted it.
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� when i moved to FTTC mine was stuck like yours i got into the router settings and changed it from AUTO to ADSL2 which sorted it. Typo?
But anyway we've already established that the sync is correct for VDSL2, following my error earlier.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.
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I want to leave the line alone for now and let it settle in. Wait for GINP to kick in and hope the interleaving drops down a few notches as its at something like 1300+ at the moment.
Your on Low Interleaving, it won't go any lower.
delay 8ms is the lowest level used.
Next step is G.INP, no lower interleaving inbetween.
edit: try resetting the HG612.
It remains unlocks but goes back to factory settings.
The only config change necessary in the HG612 for most is disabling QoS for a small upstream throughput improvement.
Edited by j0hn83 (Fri 21-Jun-19 01:56:15)
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Ah, OK. Well I am back on the HG612. It had been reset before I used it as I was messing with it a few weeks back to try and use it for ADSL. I got a sync from it but could not get online..
Anyway, Everything seems to behaving its self now
https://www.speedtest.net/result/8354168126.png
Speed is as it should be now and this is on WiFi.
TalkTalk
Current Line Stats
Connection Speed: DL: 68001 Kbps UL: 19999 Kbps
SNR: DL: 6.4 UL: 15.4
Attenuation: DL: 15.9 UL: 19.8
Edited by Seansmit17 (Fri 21-Jun-19 02:31:30)
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� when i moved to FTTC mine was stuck like yours i got into the router settings and changed it from AUTO to ADSL2 which sorted it. Typo?
But anyway we've already established that the sync is correct for VDSL2, following my error earlier.
Yes Typo.
My line was showing the new speed but for some reason the router didn't connect at that speed so i switched from auto to VDSL2 and it worked for me.
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Had some interesting developments today.
I just got in from work and I noticed my download was a wee bit faster.
G.INP has been enabled on the download and SNR has gone from 6db to 15db, Download connection has gone from 69524Kbps to 79999Kbps So yay there.
The funny thing is the max attainable speed is lower than the actual connection xD
Looking at the monitor graph I can see that it was actually about 2am this happened.
https://www.thinkbroadband.com/broadband/monitoring/...
Interleave has dropped to 8 and my Ping has gone down as well. Sweet!
Now BT just get g.fast and/or vectoring going or just let peoples lines go as fast as they can please? K? Thx 
TalkTalk
Current Line Stats
Connection Speed: DL: 68001 Kbps UL: 19999 Kbps
SNR: DL: 6.4 UL: 15.4
Attenuation: DL: 15.9 UL: 19.8
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Can you post the stats?
That doesn't sound right at all.
Are you sure you aren't mixing the upstream/downstream SNRM?
If the downstream SNRM jumped from 6dB to 15dB along with a large jump in sync speed I would expect the attainable to be considerably higher than the sync.
If the attainable is below sync the SNRM should be below 6dB (or whatever the current target SNRM is).
15dB SNRM on an 80Mb sync would probably be 100Mb+ attainable.
The 15dB must be the upstream SNRM.
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I agree in general with john83's analysis of your figures, and it would help if you posted those stats in full  .
However having said that, I would not be surprised to see the attainable mid-day, as opposed to your 23:34, a little bit below actual. That is because noise increases during daylight hours and falls outside them. The result of a rise in noise is a fall in SNR and therefore SNRM, (the latter being what we see reported not SNR whatever the label says), and vice versa.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original. |
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A re-sync fixed the attainable rate.
As for the SNR figures, The GUI on the HG612 is reporting them wrong as well as some other things:
Screenshot
DSL Stats shows this:
| Text | 1
23
45
67
89
1011
1213
1415
1617
1819
2021
2223
2425
2627
2829
3031
3233
| Max: Upstream rate = 27605 Kbps, Downstream rate = 80196 Kbps
Bearer: 0, Upstream rate = 19999 Kbps, Downstream rate = 79999 KbpsBearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State: L0Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17aTPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ONLine Status: No Defect
Training Status: Showtime Down Up
SNR (dB): 6.4 15.4Attn(dB): 14.1 0.0
Pwr(dBm): 13.1 2.6 VDSL2 framing
Bearer 0MSGc: -6 26
B: 235 237M: 1 1
T: 0 42R: 10 16
S: 0.0939 0.3781L: 20962 5374
D: 8 1I: 246 127
N: 246 254Q: 8 0
V: 1 0RxQueue: 66 0
TxQueue: 22 0G.INP Framing: 18 0
G.INP lookback: 22 0RRC bits: 0 24 |
TalkTalk
Current Line Stats
Connection Speed: DL: 68001 Kbps UL: 19999 Kbps
SNR: DL: 6.4 UL: 15.4
Attenuation: DL: 15.9 UL: 19.8
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That has always been a known bug in the HG612 GUI. If you look closely the power and attenuation lines are identical, contains the per figures, and the true attenuation figures are presented in the SNRM line.
You have to use the command line telnet like DSL Stats does. I forget whether it is xdslctl �stats or xdslcmd �stats.
Whichever it is, generally I used �show rather than �stats. They are identical except show doesn�t give the rarely needed time breakdown of the error stats, so much shorter.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.Edited by RobertoS (Sun 23-Jun-19 03:23:22)
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I forget whether it is xdslctl �stats or xdslcmd �stats. You have also forgotten the first argument to the command, before the flag. So for a Huawei HG612 the command line is
xdslcmd info --stats
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Very true . Mea culpa.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original. |
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