I am subscribed to FTTC broadband. The cabinet is a long way from my house so I understandably get a download speed well below the rated speed of the service I am buying. I have always been unclear about Impacted and Non-impacted (or Clean) lines. My current speed is now below that predicted for an Impacted line and has at best been at the rock bottom of the Impacted range. I therefore conclude my line is 'Impacted'. Am I right to presume that as a consumer I can do nothing to make the line 'Clean'? Is it possible for Openreach to remove the 'Impact'? If so, is there any way I can persuade them to do so?
Finally I assume that the speed reduction due to being 'Impacted' is completely separate from the speed reduction caused by being a long way from the cabinet? IE. I have lost in 2 postcode lotteries firstly by being a long way from the cabinet and secondly by being connected to it by an Impacted line.
Could the techies amongst you please be gentle with me as I am an user rather than a provider of telecommunications services. Thank you.