My hub is a PlusNet Hub One.

My Master Socket has two sockets one above the other and is called an Openreach MK2

Does the faceplate that is marked MK2 have two sockets, one for a phone and one for the modem.

The modems do not incorporate a micro-filter in the sense that they are normally required (longer tech version is that there is a high pass filter in the modem in case pedants are reading)

If when using the test socket you cannot get dial tone on the extensions AND the faceplate is one with two socket then likely the wiring is a none issue.

On a long line it is possible that the interference that can arise from powerline devices may be just enough to lower your speeds, so you need to also test with those turned off and disconnected.

Estimating the speeds on long VDSL2 lines is not easy and without access to a long history of what the line has been doing its hard to say a lot more, i.e. it may just be that there are enough occasional errors that to stop you suffering lots of long resync periods (i.e. modem is training and you have no internet) that it has slowed the speeds down until things become stable (this process is known as Dynamic Line Management).

Knowing what modem/router you are using may help, since some are not that good on long lines.

If you login to your Plusnet account and go to My account > View my details will see a section that says
Your Minimum Guaranteed Access Line Speed:29.9Mb

This is the minimum sync speed you agreed to when you joined.

edit: the 29.9Mb is from my account. It matched the Downstream Handback Threshold for VDSL Range A (clean) when I signed up.
It no longer matches this figure on the checker. It's what Plusnet say that counts.

Edited by j0hn83 (Mon 19-Aug-19 16:05:45)

I first got fibre broadband several years ago and do not remember being given a quoted speed at the time. I have changed ISP several times over this time and don't remember being sent an estimated speed when I changed supplier. I have always referred to the Openreach speedchecker site to get an idea of what speed to expect.
Can I ask PlusNet my provider for a quotation now part way through my contract?

You can get stats from the hub one if you visit http://192.168.1.254 then click troubleshooting and then help desk.

The username should be admin and the password will be on the back of the Plusnet Hub One.

Edited by j0hn83 (Mon 19-Aug-19 16:04:31)

Can't find this info on PlusNet website I assume I am looking at the Broadband tab in the My Account section?

I have found my renewal estimate (not a minimum guaranteed rate) and it is 21- 32 mbs. I can NEVER recall receiving over 20mbs!

OK now we're getting somewhere.

I assume we want to look at 'Data Rate' for 2019 it is 16,474 and 'Maximum Data Rate' for 2019 is 20,293.

In reply to a post by PMSG:

The phone system used to have three extension sockets but as these are redundant with wireless handsets they have been disconnected.

Just to clarify, by that do you mean:

1. the phones have been unplugged from the extension sockets, but the extension sockets are still live (you get dialtone if you plug in a phone); or
2. the extension wiring has been completely isolated from the master socket

Option (2) will give you the best speed.

Option (1) *can* cause reduced speeds, depending on what state your extension wiring is in. It's always a good idea to isolate it for a while to help narrow down the problem.

In newer setups, removing the front faceplate from the mastser socket isolates the extension wiring (if it was installed correctly). In some older setups, the extension wiring was on an inline plug+socket that you just pull out. In very old setups, anything is possible

You might be able to find it on the Plusnet account details page.

Or maybe not, Plusnet are slowly removing actually useful info from their account pages

https://www.plus.net/my.html?action=view_details

https://www.plus.net/my.html?action=view_details