In reply to a post by candlerb:

I guess the trial was to allow management to measure how expensive it is to provision and support

Yup that bit was obvious. The weird thing was that they closed the trial and then started to expand whom could give support on that part of the forum.

In reply to a post by candlerb:

and since it currently only benefits a minority of the customer base, they decided it doesn't make sense for an ultra-low-margin business.

That is arguably correct; up and until they closed the trial. Very shortly afterwards, we saw OR change its stance on fttp.

Edited by Taras (Tue 01-Oct-19 16:25:15)