Community Fibre

Anyone know of a contact for this? A friend has been waiting over 6 weeks for a response to his application, and has emailed mailto:[email protected] with no response.

Community Fibre are not part of BTOR try looking here: https://communityfibre.zendesk.com/hc/en-us

https://www.openreach.com/fibre-broadband/Community-... probably

Error 404 on that link, surely they shouldn't be using the same name as another company

Found the site, that is not Community Fibre, that is Community fibre partnerships which sounds very different

Edited by The_Voyager (Tue 22-Oct-19 08:33:12)

Hi mikejp

Where is your friend in the overall CFP process?

At least I am not the only one confused! We are talking about the BT/OR 'Community' scheme. My friend put 19 addresses in over 6 weeks ago and has heard now't..

In reply to a post by mikejp:

My friend put 19 addresses in over 6 weeks ago and has heard now't..

The team email account your friend is using ([email protected]) is monitored by the Openreach Community Fibre Partnerships managers here in the UK who are exactly the same people who liaise directly with the public on their projects. I am not sure why Angela, Jane or one of the other team members has not replied but I would suggest your friend politely emails the team account again with the required spreadsheet of properties and explains there has been no response in 6 weeks and requests that someone confirms receipt of the spreedsheet.

In reply to a post by dect:

... I would suggest your friend politely emails the team account again with the required spreadsheet of properties and explains there has been no response in 6 weeks and requests that someone confirms receipt of the spreedsheet.

And (long shot) checks his spam folder.

In reply to a post by billford:

And (long shot) checks his spam folder.

Good point, the Community Fibre Partnership managers who deal with these projects are usually very accommodating they are happy to give both office and mobile numbers so something has gone wrong somewhere.

Thanks, forwarded. I assume the email I gave is the correct one?