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Standard User baby_frogmella
(knowledge is power) Tue 29-Oct-19 11:15:41
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BT 'Digital Voice' on FTTP


[link to this post]
 
For those of us with a copper line & FTTP, it seems BT Business no longer offer a copper voice service on their FTTP services. They now insist you take out a 'Digital Voice' (VOIP) service alongside any FTTP service. They give you a VOIP handset which you plug into their (or any?) router. They also offer a Cloud Exspress smartphone app which means you can make/receive landline calls on your mobile phone.

I guess this means BT Residential should also be releasing Digital Voice very soon for FTTP users and bin their copper & FVA* services for good smile

https://postimg.cc/0bQWhT4P


*There will be a stop-sell on FVA early next year by Openreach

FTTP(oD) 330/50 -- 4+2 ONT -- Netgear RAX200
Standard User PaulKirby
(knowledge is power) Tue 29-Oct-19 15:15:37
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Re: BT 'Digital Voice' on FTTP


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
For those of us with a copper line & FTTP, it seems BT Business no longer offer a copper voice service on their FTTP services. They now insist you take out a 'Digital Voice' (VOIP) service alongside any FTTP service. They give you a VOIP handset which you plug into their (or any?) router. They also offer a Cloud Exspress smartphone app which means you can make/receive landline calls on your mobile phone.

These VoIP Handsets, are they just Ethernet Handsets ?

I know I told BT I would be happy to use an Ethernet IP based phone, just wasn't a fan of a handset that ***REQUIRED*** their SmartHub, and I did say I would move providers if we were forced to use their SmartHub to use the phone service.

But I guess I will have to wait and see what direction they go.

Paul

BTBroadband - Ultrafast Fibre 2 Plus + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
TBB Speedtest IPv4 | TBB Speedtest IPv6 | Ookla Speedtest (Single Threaded) | Linksys WRT 3200 ACM (BQM)
Standard User baby_frogmella
(knowledge is power) Tue 29-Oct-19 15:44:24
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Re: BT 'Digital Voice' on FTTP


[re: PaulKirby] [link to this post]
 
The VOIP handsets connect wirelessly to the BT Hub, using WPS:

https://btsupport.custhelp.com/ci/fattach/get/542049...

Alternatively, you can connect any standard phone directly to the hub, which means the BT Hub/router has an ATA built-in:

http://bt.custhelp.com/app/answers/detail/a_id/64641...

I guess the million dollar question is, will BT give you the VOIP login details so that you can use your own ATA or VOIP phone on a non-BT router?

FTTP(oD) 330/50 -- 4+2 ONT -- Netgear RAX200


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Standard User PaulKirby
(knowledge is power) Tue 29-Oct-19 16:31:53
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Re: BT 'Digital Voice' on FTTP


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
The VOIP handsets connect wirelessly to the BT Hub, using WPS:

https://btsupport.custhelp.com/ci/fattach/get/542049...

Alternatively, you can connect any standard phone directly to the hub, which means the BT Hub/router has an ATA built-in:

http://bt.custhelp.com/app/answers/detail/a_id/64641...

I guess the million dollar question is, will BT give you the VOIP login details so that you can use your own ATA or VOIP phone on a non-BT router?

Well for one, WPS is disabled on our router, so that will be an issue.
Not using and will never use a BT Hub, so that will be another issue.

There are plenty VoIP Devices that use Ethernet, so I am sure BT will allow for this, if they refuse to give the VoIP information which I don't they will refuse to, but if they did I will just take my BT number and drop BT's voice service and go full VoIP, my brother did the same with his phone number and line.

*** update ***
I might actually ask BT if they will make this information upon request, lets see what happens.


*** update 2 ***
This was what BT told me 6pm tonight.
Hi Paul, at the moment we don't have any further details regarding the change from FVA. You'll be updated once the information becomes available.
That was for Residential FTTP with FVA over to VoIP.

Paul

BTBroadband - Ultrafast Fibre 2 Plus + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
TBB Speedtest IPv4 | TBB Speedtest IPv6 | Ookla Speedtest (Single Threaded) | Linksys WRT 3200 ACM (BQM)

Edited by PaulKirby (Tue 29-Oct-19 23:43:29)

Standard User jabuzzard
(committed) Tue 29-Oct-19 16:58:57
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Re: BT 'Digital Voice' on FTTP


[re: PaulKirby] [link to this post]
 
In reply to a post by PaulKirby:
Well for one, WPS is disabled on our router, so that will be an issue.


Given it's history of insecurity any sane person will have turned WPS off years ago with the intention of never turning it on again. I have a feeling some newer routers don't even include it due to the issues with it.

What we could do with is a standardized method of setting up a device on a WiFi network based on the it goes into an access point mode first so I don't need a zillion different apps on my phone for each device.
Standard User jchamier
(eat-sleep-adslguide) Tue 29-Oct-19 17:24:50
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Re: BT 'Digital Voice' on FTTP


[re: jabuzzard] [link to this post]
 
In reply to a post by jabuzzard:
Given it's history of insecurity any sane person will have turned WPS off years ago with the intention of never turning it on again. I have a feeling some newer routers don't even include it due to the issues with it.


+1000

WPS is flawed, but many mass market ISPs used it in their free routers (ugh: "hub") and free WiFi extenders.

plusnet 80/20 (2/jun/14) at 470m; high sync history: 64/9(Sep/17),54/6(Jan/19),46/7(Sep/19)
20 years of broadband from 1999's ntl:cable modem trial - Live BQM
Standard User dect
(committed) Tue 29-Oct-19 17:43:01
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Re: BT 'Digital Voice' on FTTP


[re: jabuzzard] [link to this post]
 
In reply to a post by jabuzzard:
Given it's history of insecurity any sane person will have turned WPS off years ago
I must have missed the memo frown thanks for making this point, I have now switched it off smile
Standard User baby_frogmella
(knowledge is power) Wed 13-Nov-19 17:51:01
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Re: BT 'Digital Voice' on FTTP


[re: PaulKirby] [link to this post]
 
I've just had Digital Voice go live today with BT Business (took out their FTTP Ultrafast Enhanced 2 330/50 service as a second FTTP service) and I can confirm you can use the supplied VOIP handset on ANY third party router, ie it doesn't work only with the Smart Hub. No issues making/receiving calls when the DECT base station was plugged into my Netgear RAX200 router.

https://i.postimg.cc/26nTv9rL/IMG-0050.jpg
https://i.postimg.cc/L6xDz1KD/IMG-0051.jpg
https://i.postimg.cc/qBXjvF19/IMG-0052.jpg

Next step is to ask BT to port my existing VOIP number from yay.com over to BT. Nothing wrong with yay.com but as BT's VOIP service is included whether I use it or not, I can save a few £s by cancelling my yay service and sticking with BT for both voice & internet.

HTH

FTTP(oD) 330/50 -- 4+2 ONT -- Netgear RAX200

Edited by baby_frogmella (Wed 13-Nov-19 17:55:08)

Standard User PaulKirby
(knowledge is power) Wed 13-Nov-19 19:18:30
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Re: BT 'Digital Voice' on FTTP


[re: baby_frogmella] [link to this post]
 
That is good to know, do you have to pay a bit more to cover the cost of the Yealink W60P ?

I know Amazon is selling them and also just the base Yealink W60B.

But yeah its good to know it uses Ethernet, BT did tell me that they are looking into different ways to provide it.

That product has a lot of features smile

Does it come with a built in answering service?
Our phones here are DECT so we would be able to pair those up, but the answering machine is built into the base.

But yeah still good news though, thanks.

Any images on the ports if there is any.

Paul

BTBroadband - Ultrafast Fibre 2 Plus + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
TBB Speedtest IPv4 | TBB Speedtest IPv6 | Ookla Speedtest (Single Threaded) | Linksys WRT 3200 ACM (BQM)
Standard User baby_frogmella
(knowledge is power) Wed 13-Nov-19 19:44:32
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Re: BT 'Digital Voice' on FTTP


[re: PaulKirby] [link to this post]
 
Nope, no extra charge for the VOIP handset. The base station has 1 x RJ45 port & 1 power socket on the rear.

No idea about answering machine, though lots of menus on the handset have been locked down by BT.

FTTP(oD) 330/50 -- 4+2 ONT -- Netgear RAX200
Standard User baby_frogmella
(knowledge is power) Thu 14-Nov-19 19:43:18
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Re: BT 'Digital Voice' on FTTP


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
Next step is to ask BT to port my existing VOIP number from yay.com over to BT. Nothing wrong with yay.com but as BT's VOIP service is included whether I use it or not, I can save a few £s by cancelling my yay service and sticking with BT for both voice & internet.


Perhaps not a surprise but BT have told me they cannot port my existing VOIP landline number to their Digital Voice platform at present. I suspect its because its a new service and their ordering systems aren't fully developed yet. So i will continue to use yay, its costing me only £2.99/m so not a biggie.

BT Business FTTP(oD) 330/50 -- 4+2 ONT -- Netgear RAX200
Standard User Michael_Chare
(fountain of knowledge) Thu 14-Nov-19 23:11:35
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Re: BT 'Digital Voice' on FTTP


[re: baby_frogmella] [link to this post]
 
What about the cost of calls?

Michael Chare
Standard User candlerb
(experienced) Fri 15-Nov-19 07:49:45
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Re: BT 'Digital Voice' on FTTP


[re: Michael_Chare] [link to this post]
 
https://www.yay.com/voice/calls/

But I can't see the £2.99/month package available; it appears to start at £4.99/month (with 100 minutes)
Standard User baby_frogmella
(knowledge is power) Fri 15-Nov-19 07:51:41
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Re: BT 'Digital Voice' on FTTP


[re: Michael_Chare] [link to this post]
 
In reply to a post by Michael_Chare:
What about the cost of calls?


Apparently 28p/min to UK landlines & mobiles shocked

https://business.bt.com/content/dam/bt/business/PDFs...

However I'll probably add on the unlimited landline/mobile calling plan for an extra £10/m, if & when I'm able to port my existing yay voip number over to the Cloud Voice Express platform. In the meantime I'll leave the BT voip handset unplugged and take any incoming calls via the BT Cloud Voice iphone app.

BT Business FTTP(oD) 330/50 -- 4+2 ONT -- Netgear RAX200
Standard User baby_frogmella
(knowledge is power) Fri 15-Nov-19 07:58:26
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Re: BT 'Digital Voice' on FTTP


[re: candlerb] [link to this post]
 
In reply to a post by candlerb:
https://www.yay.com/voice/calls/

But I can't see the £2.99/month package available; it appears to start at £4.99/month (with 100 minutes)


I might be wrong but I think Michael was asking about the call costs with BT Business.

Wrt yay.com, I'm on the old £2.99/m PAYG plan with no inclusive mins with call costs 1p/min to landlines & 7.5p/min to mobiles. Monthly bill is between £3-£10.

BT Business FTTP(oD) 330/50 -- 4+2 ONT -- Netgear RAX200
Standard User nalla
(member) Tue 28-Apr-20 22:00:44
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Re: BT 'Digital Voice' on FTTP


[re: Michael_Chare] [link to this post]
 
i dont think bt residential are doing voip just yet as the service is in trial stage and all trials are on hold during the corona virus pandemic.
Standard User PaulKirby
(knowledge is power) Tue 28-Apr-20 22:31:36
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Re: BT 'Digital Voice' on FTTP


[re: nalla] [link to this post]
 
In reply to a post by nalla:
i dont think bt residential are doing voip just yet as the service is in trial stage and all trials are on hold during the corona virus pandemic.

I think they are providing the VoIP Digital Voice Service now, due to when I on the phone upgrading to the Full Fibre 900 I was also asked did I want our FVA package also moved over to their new voice service.

I said no leave it as is and we can come back to that at a later date, basically when they have more ways to provide that service (not wanting to be forced to use their router for the phone), basically I am holding off for an ethernet based version that we can just plug in onto our LAN.

They told me sure, its early stages yet and there is plenty of time for new ways to provide this as a service.

Paul

Standard User thomaswarne01
(member) Tue 28-Apr-20 23:53:40
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Re: BT 'Digital Voice' on FTTP


[re: baby_frogmella] [link to this post]
 
Does this mean that one day FVA will cease to work? and customers be forced to use the BT hub.
as id rather use a cisco ata box via lan with sip login to provide phone service than use BT's hub
Our setup is BT FTTP Modem - FVA Corded Phone's x 3 in house - Netgear Router
Id assume this would stay this way unless told by BT otherwise?
Standard User PaulKirby
(knowledge is power) Wed 29-Apr-20 01:41:04
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Re: BT 'Digital Voice' on FTTP


[re: thomaswarne01] [link to this post]
 
In reply to a post by thomaswarne01:
Does this mean that one day FVA will cease to work? and customers be forced to use the BT hub.
as id rather use a cisco ata box via lan with sip login to provide phone service than use BT's hub
Our setup is BT FTTP Modem - FVA Corded Phone's x 3 in house - Netgear Router
Id assume this would stay this way unless told by BT otherwise?

Well BT told me that FVA will be no more after 2025, so anytime from now till then I guess.
I know for us BT said they will leave us till the last, hopefully by then there will be other hardware options.

BT did also say that they will let you know way before any changes will happen.

Paul

Standard User E300
(regular) Wed 29-Apr-20 08:05:26
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Re: BT 'Digital Voice' on FTTP


[re: PaulKirby] [link to this post]
 
Of course you are not restricted to BT to provide your VoIP service, there are many other providers often offering the same for less money and the benefit then is you can move your data service without worrying about moving your phone at the same time. You can also transfer your BT landline number to these other providers. There are also dozens of choices regarding VoIP hardware, most of which just plug into the network and are not tied in any way to the ISPs provided routers.

I see little reason to tie the emulated landline service to the same provider of the Internet service.
Standard User j0hn83
(fountain of knowledge) Wed 29-Apr-20 10:47:07
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Re: BT 'Digital Voice' on FTTP


[re: nalla] [link to this post]
 
In reply to a post by nalla:
i dont think bt residential are doing voip just yet as the service is in trial stage and all trials are on hold during the corona virus pandemic.


Digital voice is the only way to get a voice service on FTTP new builds with no copper present.
BT don't sell broadband without voice.
That only leaves Digital Voice.


FVA is no longer being sold.

BT are also using Digital Voice for some FTTC customers.
There's dozens of examples on the BT Forums.
Standard User F00tS0re
(member) Thu 30-Apr-20 16:18:47
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Re: BT 'Digital Voice' on FTTP


[re: j0hn83] [link to this post]
 
Yup just ordered Fibre 900 today and they were insistent on a working line take over. Had to get to 2nd line support to get a Fibre 900 without working line take over and create a new phone number just for the FTTP. It still says working line take over on the order but they have assured me it is just taking over the new line not the existing phone number.

Reliant on the phone, not had great experiences with VOIP with two different companies and a trial with Yay (prior to FTTP admittedly), so didn't want to risk moving copper line just yet.

And thus have little experience of the whole VOIP/SIP thing and how it works.

Will test the service and move number later if it works (I get the benefits I really do). Plus need to sort out what handsets work, we currently run 5 handsets on DECT, house is huge (1st world problem) and that is the minimum we can get away with to give enough time to answer before it diverts to mobile.. The DECT base station has to be in one part of the house to reach all areas, and really hard to get CAT5 to there . WiFi linked handsets might be better, then the handset would work across the whole site!

Any pointers gratefully received.
Standard User jchamier
(eat-sleep-adslguide) Thu 30-Apr-20 16:37:15
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Re: BT 'Digital Voice' on FTTP


[re: F00tS0re] [link to this post]
 
In reply to a post by F00tS0re:
Any pointers gratefully received.

I moved my old openreach number to VoIP with AAISP last year, when I moved my broadband to Virgin cable. It works and is quite low price. Although AAISP recommend not using NAT with VoIP which is harder on a dynamic single IP service that cable modem provides. (no FTTP here).

I use a Cisco SPA112.

20 years of broadband connectivity since 1999 trial - Live BQM
Administrator MrSaffron
(staff) Thu 30-Apr-20 17:12:18
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Re: BT 'Digital Voice' on FTTP


[re: jchamier] [link to this post]
 
NAT issus are irrelevant to BT Digital Voice, i.e. they will have gone through their development phase to ensure the hardware they deploy means no fiddling with SIP ALG or other things

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jchamier
(eat-sleep-adslguide) Thu 30-Apr-20 17:51:14
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Re: BT 'Digital Voice' on FTTP


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
NAT issus are irrelevant to BT Digital Voice, i.e. they will have gone through their development phase to ensure the hardware they deploy means no fiddling with SIP ALG or other things

I assumed that is the case when you use the BT supplied router. Not everyone wants to, so I posted what I have done with a non BT broadband service.

20 years of broadband connectivity since 1999 trial - Live BQM
Administrator MrSaffron
(staff) Thu 30-Apr-20 19:17:49
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Re: BT 'Digital Voice' on FTTP


[re: jchamier] [link to this post]
 
Not clear if BT will ever release the SIP details so you can use the Digital Voice on your own hardware.

No requirement for them to do this, and in terms of support a lot simpler in a locked down environment.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jchamier
(eat-sleep-adslguide) Thu 30-Apr-20 20:05:28
Print Post

Re: BT 'Digital Voice' on FTTP


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Not clear if BT will ever release the SIP details so you can use the Digital Voice on your own hardware.No requirement for them to do this, and in terms of support a lot simpler in a locked down environment.

That is completely understandable, but unlike other countries the network operator chose to not provide any network terminal equipment that had a neutral interface. Hence the only interface is the DSL protocol.

If Digital Voice requires you to use the provided ISP router (aka "Hub") then these products need to evolve to encompass a modem mode, or similar. (E.g. Virgin Media's SuperHub)

- or there needs to be a way of opting out of paying for the voice service.

20 years of broadband connectivity since 1999 trial - Live BQM
Standard User candlerb
(experienced) Thu 30-Apr-20 20:16:15
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Re: BT 'Digital Voice' on FTTP


[re: jchamier] [link to this post]
 
- or there needs to be a way of opting out of paying for the voice service.


It's essentially free. Arguably it even subsidises the data link: at least, if you actually pick up the phone and dial someone, and get stung for a 20p+ call setup charge, or someone calls you and they get termination revenue.
Standard User jchamier
(eat-sleep-adslguide) Thu 30-Apr-20 20:33:26
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Re: BT 'Digital Voice' on FTTP


[re: candlerb] [link to this post]
 
In reply to a post by candlerb:
It's essentially free. Arguably it even subsidises the data link: at least, if you actually pick up the phone and dial someone, and get stung for a 20p+ call setup charge, or someone calls you and they get termination revenue.

I guess now that FTTC+line rental is just in one charge, then its just the same. As long as you're not paying for a "calling plan" smile

20 years of broadband connectivity since 1999 trial - Live BQM
Administrator MrSaffron
(staff) Thu 30-Apr-20 20:41:38
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Re: BT 'Digital Voice' on FTTP


[re: jchamier] [link to this post]
 
So back to the Openreach modem or ONT days.

BT Consumer is nothing special just another Sky, TalkTalk have an influence on what is required.

Remember voice call volumes have been declining on landlines.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User PaulKirby
(knowledge is power) Thu 30-Apr-20 20:42:56
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Re: BT 'Digital Voice' on FTTP


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Not clear if BT will ever release the SIP details so you can use the Digital Voice on your own hardware.

No requirement for them to do this, and in terms of support a lot simpler in a locked down environment.

I think BT Business supplies an Ethernet based VoIP Phone (which is locked down to their service) and when I spoke to BT about this I was told that its early days yet so there is plenty of time for them to release new products to work on their new Digital Voice.

I said I was happy to pay the one off fee for that exact handset if I was able to use that on our line, else I will be holding off to the last minute and then porting our phone number to our own VoIP Service.

BT said well we have till end of 2025 to decide what to do and that they would put in our notes to leave us on FVA as long as they can and that by then they have more products that could be used to provide that service.

So they could still lock down their system and also provide a locked down ethernet based handset.

Because how would it work if you have a copper line phone service with BT and FTTC / FTTP with another provider, that just wouldn't work if you are tied into BT Router for the phone service and a Router from your broadband provider.
But using a locked down Ethernet based handset would resolve that issue.

Paul

Standard User E300
(regular) Thu 30-Apr-20 21:09:03
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Re: BT 'Digital Voice' on FTTP


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
I moved my old openreach number to VoIP with AAISP last year, when I moved my broadband to Virgin cable. It works and is quite low price. Although AAISP recommend not using NAT with VoIP which is harder on a dynamic single IP service that cable modem provides. (no FTTP here).

I use a Cisco SPA112.


NAT is becoming much less of an issue as IPv6 becomes ever more supported by ISPs. I'm using Sipgate and connected up via IPv6 so no NAT involved.
Standard User jchamier
(eat-sleep-adslguide) Thu 30-Apr-20 21:09:28
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Re: BT 'Digital Voice' on FTTP


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
So back to the Openreach modem or ONT days.
Yes if both of those had included a 431A socket, and the modem not discontinued, this would be a non issue.

BT Consumer is nothing special just another Sky, TalkTalk have an influence on what is required.Remember voice call volumes have been declining on landlines.


Agree completely, this is one for either standardisation, or controlling at the physical network level (Openreach) rather than the ISP level.

Having the 431A socket on the ISP issued device seems a bizarre decision. Unless the other ISPs are not interested in telephone call revenue.

20 years of broadband connectivity since 1999 trial - Live BQM
Standard User jchamier
(eat-sleep-adslguide) Thu 30-Apr-20 21:10:26
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Re: BT 'Digital Voice' on FTTP


[re: E300] [link to this post]
 
In reply to a post by E300:
NAT is becoming much less of an issue as IPv6 becomes ever more supported by ISPs. I'm using Sipgate and connected up via IPv6 so no NAT involved.

Great, but still too many of the large ISPs are not yet doing IPv6; talk to Virgin Media or Plusnet for example.

Hopefully you are still firewalling your ATA !

20 years of broadband connectivity since 1999 trial - Live BQM
Administrator MrSaffron
(staff) Thu 30-Apr-20 21:17:12
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Re: BT 'Digital Voice' on FTTP


[re: jchamier] [link to this post]
 
Suggest you tell TalkTalk and Sky this. BT is only doing what they will be doing.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jchamier
(eat-sleep-adslguide) Thu 30-Apr-20 21:19:08
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Re: BT 'Digital Voice' on FTTP


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Suggest you tell TalkTalk and Sky this. BT is only doing what they will be doing.
Like they will listen to me. I assume Sky wouldn't care as they've always only supported their router. No idea about TT. I'm just disappointed that we are moving from flexible industry standards, to less choice if you choose to replace your home router.

20 years of broadband connectivity since 1999 trial - Live BQM
Standard User E300
(regular) Thu 30-Apr-20 21:28:06
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Re: BT 'Digital Voice' on FTTP


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
Great, but still too many of the large ISPs are not yet doing IPv6; talk to Virgin Media or Plusnet for example.

Hopefully you are still firewalling your ATA !


That's one of the many reasons I'm not with either of those ISPs smile

Yes it is firewalled, besides the connection is initiated from inside so that is the job of a stateful firewall, all unsolicited incoming traffic to any address is automatically denied, unless a specific allow rule is added.
Standard User jberanek
(newbie) Fri 14-Aug-20 13:09:28
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Re: BT 'Digital Voice' on FTTP


[re: E300] [link to this post]
 
So, I've just signed up for BT's "Full Fibre" product, and just had the equipment delivered and been disappointed to discover that the "Essential Digital Home Phone" is just a DECT handset which connects to the BT Home Hub when you follow the "WPS" (it's apparently really not) process to connect the phone to the hub.

So, if I want to continue using BT's phone service, I'm stuck with using BT's handsets, and BT's hub frown
Standard User jberanek
(newbie) Fri 14-Aug-20 13:14:12
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Re: BT 'Digital Voice' on FTTP


[re: jberanek] [link to this post]
 
Oh, but BT had 2 included options for handsets:

2 x Essential Digital Phone
1 x Advanced Digital Phone

I wonder if the "Advanced" one could be a Yealink or similar phone with its own Ethernet-connected wireless gateway...?
Standard User jberanek
(newbie) Fri 14-Aug-20 13:56:35
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Re: BT 'Digital Voice' on FTTP


[re: jberanek] [link to this post]
 
So, I found a link onto BT's website where they have the manuals for the 2 phone types. It looks like they are the same in how they provide service, DECT to the Home Hub:

https://www.bt.com/help/landline/digital-voice--how-...
Standard User kitcat
(experienced) Fri 14-Aug-20 14:15:28
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Re: BT 'Digital Voice' on FTTP


[re: jberanek] [link to this post]
 
jberanek

The instructions you linked to say you can plug a phone in directly to the back of the hub, this should enable you to use any other phone including a different DECT base station.

"Remember, you can connect a phone directly to the phone port on the back of the Hub if you wish."
Standard User jberanek
(newbie) Fri 14-Aug-20 14:53:38
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Re: BT 'Digital Voice' on FTTP


[re: kitcat] [link to this post]
 
In reply to a post by kitcat:
jberanek

The instructions you linked to say you can plug a phone in directly to the back of the hub, this should enable you to use any other phone including a different DECT base station.

"Remember, you can connect a phone directly to the phone port on the back of the Hub if you wish."


So, that is sort of interesting, as the back of the delivered Home Hub has the following, which is a sticker over the telephone port which reads "Digital Voice Customers only"

https://i.imgur.com/0txepjZ.png
Standard User jpm
(regular) Fri 14-Aug-20 15:50:22
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Re: BT 'Digital Voice' on FTTP


[re: jberanek] [link to this post]
 
The rear socket works fine for Digital Voice, you just lose HD calls and the ability to have more than one call happening at a time.

I really can't see any of these consumer ISPs issuing you with SIP credentials to use your own ATA, it's not worth them having to support any problems that might come up - and there's no guarantee that they are even using SIP between your router and their voice network. If you are in a position where you don't want to run the ISP-supplied router but still want VoIP then port your number away to somebody like Sipgate in advance of placing any new connectivity orders.

I don't have any special insight, I just think you're going to be waiting a really long time if you think BT Consumer, Sky etc. are going to offer an ethernet-connected box allowing you to use their phone service with a 3rd party router.
Standard User tdw42
(regular) Fri 14-Aug-20 15:58:13
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Re: BT 'Digital Voice' on FTTP


[re: jberanek] [link to this post]
 
The WPS button appears to be for both DECT and WiFi device connection, not sure if it possible to disable the insecure WiFi WPS functionality.

AFAIK BT Residential only offer Digital Voice using the Smart Hub 2 to their DECT handsets or a third-party phone (including other DECT basestations) via the phone socket on the rear of the Hub. You should be able register other compatible DECT handsets to the Smart Hub 2 as it supposedly implements DECT CAT-iq 2.1

BT Business supply the Business Smart Hub and appear to offer Cloud Voice using the Yealink W60B DECT IP base with a W56H handset, no option of connecting a wired phone but Yealink do have a desktop DECT phone. Although I'm pretty sure they won't give you the SIP credentials and replace the Yealink stuff, you can at least ditch the Business Hub for a proper network setup.
Administrator MrSaffron
(staff) Fri 14-Aug-20 17:34:14
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Re: BT 'Digital Voice' on FTTP


[re: jberanek] [link to this post]
 
So you have a socket you can plug a standard phone into.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User simon194
(fountain of knowledge) Tue 18-Aug-20 08:19:50
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Re: BT 'Digital Voice' on FTTP


[re: jpm] [link to this post]
 
In reply to a post by jpm:
I don't have any special insight, I just think you're going to be waiting a really long time if you think BT Consumer, Sky etc. are going to offer an ethernet-connected box allowing you to use their phone service with a 3rd party router.

A very long time. Mind you Sky did try to get away with blocking customers from using 3rd party VoIP providers if you had one of their latest broadband hubs.
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