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Standard User lockyatlrg
(fountain of knowledge) Wed 13-Nov-19 10:56:34
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Complain to Openreach.


[link to this post]
 
who I do complain to at openreach to get the status of my line amended to I can get G.fast.

There is 11 houses on my cul de sac. All but 2 of them can get G.ast on the DSL checker despite all having the same VDSL attenuation figures and same line lengths. There is a guy who works for openreach and he has confirmed we are all on the same DP.

Connection Speed 79999 kbps 19999 kbps
Line Attenuation (dB) DS1:9.5 DS2:20.9 DS3:31.1 US0:5.3 US1:17.8 US2:24.6
Noise Margin (dB) DS1:6.5 DS2:6.5 DS3:6.5 US0:13.7 US1:13.8 US2:13.8
Sky Q Hub
My Broadband Ping

Edited by lockyatlrg (Wed 13-Nov-19 10:59:08)

Standard User chrisdev
(learned) Wed 13-Nov-19 11:31:17
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Re: Complain to Openreach.


[re: lockyatlrg] [link to this post]
 
I would first try this form: https://www.formwize.openreach.co.uk/run/survey3.cfm...

It can take a while, but has been successful in the past for me.

Else, last resort is the CEO email!
Administrator MrSaffron
(staff) Wed 13-Nov-19 12:02:51
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Re: Complain to Openreach.


[re: chrisdev] [link to this post]
 
And somewhere in between is me

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User adslmax
(knowledge is power) Wed 13-Nov-19 12:43:41
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Re: Complain to Openreach.


[re: lockyatlrg] [link to this post]
 
In reply to a post by lockyatlrg:
who I do complain to at openreach to get the status of my line amended to I can get G.fast.

There is 11 houses on my cul de sac. All but 2 of them can get G.ast on the DSL checker despite all having the same VDSL attenuation figures and same line lengths. There is a guy who works for openreach and he has confirmed we are all on the same DP.


G.fast are a complete waste of time. See ISPreview on Martin Pitt below:
https://www.ispreview.co.uk/index.php/2019/11/isp-aq...
Standard User kebabselector
(committed) Wed 13-Nov-19 13:42:51
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Re: Complain to Openreach.


[re: adslmax] [link to this post]
 
It might be a waste in hindsight, but if the infrastructure is there then it makes sense to use it.

Zen: 77mb down - 20mb up
Stechford (CMSTE) Cab 50
Standard User baby_frogmella
(knowledge is power) Wed 13-Nov-19 14:21:19
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Re: Complain to Openreach.


[re: lockyatlrg] [link to this post]
 
In reply to a post by lockyatlrg:
who I do complain to at openreach to get the status of my line amended to I can get G.fast.

There is 11 houses on my cul de sac. All but 2 of them can get G.ast on the DSL checker despite all having the same VDSL attenuation figures and same line lengths. There is a guy who works for openreach and he has confirmed we are all on the same DP.


I assume you've checked the vdsl2 router stats for every property & you're seeing more or less the same ds attenuation values on all? Otherwise if its just something an Openreach employee has told you, then take it with a pinch of salt.

FTTP(oD) 330/50 -- 4+2 ONT -- Netgear RAX200
Standard User lockyatlrg
(fountain of knowledge) Wed 13-Nov-19 16:55:43
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Re: Complain to Openreach.


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
In reply to a post by lockyatlrg:
who I do complain to at openreach to get the status of my line amended to I can get G.fast.

There is 11 houses on my cul de sac. All but 2 of them can get G.ast on the DSL checker despite all having the same VDSL attenuation figures and same line lengths. There is a guy who works for openreach and he has confirmed we are all on the same DP.


I assume you've checked the vdsl2 router stats for every property & you're seeing more or less the same ds attenuation values on all? Otherwise if its just something an Openreach employee has told you, then take it with a pinch of salt.


Yes I have personally seen the stats from 3 of my neighbors routers.

Connection Speed 79999 kbps 19999 kbps
Line Attenuation (dB) DS1:9.5 DS2:20.9 DS3:31.1 US0:5.3 US1:17.8 US2:24.6
Noise Margin (dB) DS1:6.5 DS2:6.5 DS3:6.5 US0:13.7 US1:13.8 US2:13.8
Sky Q Hub
My Broadband Ping
Standard User lockyatlrg
(fountain of knowledge) Wed 13-Nov-19 16:56:25
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Re: Complain to Openreach.


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
And somewhere in between is me


Would it be something you could help me with Andrew?

Connection Speed 79999 kbps 19999 kbps
Line Attenuation (dB) DS1:9.5 DS2:20.9 DS3:31.1 US0:5.3 US1:17.8 US2:24.6
Noise Margin (dB) DS1:6.5 DS2:6.5 DS3:6.5 US0:13.7 US1:13.8 US2:13.8
Sky Q Hub
My Broadband Ping
Standard User chrisdev
(learned) Wed 13-Nov-19 17:14:39
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Re: Complain to Openreach.


[re: lockyatlrg] [link to this post]
 
The Openreach Twitter team is always a recommended option by Paul. Try a DM.
Standard User PaulKirby
(knowledge is power) Wed 13-Nov-19 17:23:37
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Re: Complain to Openreach.


[re: chrisdev] [link to this post]
 
In reply to a post by chrisdev:
The Openreach Twitter team is always a recommended option by Paul. Try a DM.

Yeah when ever I have been looking into stuff for friends I have always Tweeted them a DM.

They are very fast in replying and have been helpful in the past, so its worth a try.
Please note though they might not be able to answer everything.

Paul

BTBroadband - Ultrafast Fibre 2 Plus + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
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