Complain to Openreach.

who I do complain to at openreach to get the status of my line amended to I can get G.fast.

There is 11 houses on my cul de sac. All but 2 of them can get G.ast on the DSL checker despite all having the same VDSL attenuation figures and same line lengths. There is a guy who works for openreach and he has confirmed we are all on the same DP.

Edited by lockyatlrg (Wed 13-Nov-19 10:59:08)

I would first try this form: https://www.formwize.openreach.co.uk/run/survey3.cfm...

It can take a while, but has been successful in the past for me.

Else, last resort is the CEO email!

And somewhere in between is me

In reply to a post by lockyatlrg:

who I do complain to at openreach to get the status of my line amended to I can get G.fast.

There is 11 houses on my cul de sac. All but 2 of them can get G.ast on the DSL checker despite all having the same VDSL attenuation figures and same line lengths. There is a guy who works for openreach and he has confirmed we are all on the same DP.

G.fast are a complete waste of time. See ISPreview on Martin Pitt below:
https://www.ispreview.co.uk/index.php/2019/11/isp-aq...

It might be a waste in hindsight, but if the infrastructure is there then it makes sense to use it.

In reply to a post by lockyatlrg:

who I do complain to at openreach to get the status of my line amended to I can get G.fast.

There is 11 houses on my cul de sac. All but 2 of them can get G.ast on the DSL checker despite all having the same VDSL attenuation figures and same line lengths. There is a guy who works for openreach and he has confirmed we are all on the same DP.

I assume you've checked the vdsl2 router stats for every property & you're seeing more or less the same ds attenuation values on all? Otherwise if its just something an Openreach employee has told you, then take it with a pinch of salt.

In reply to a post by baby_frogmella:

In reply to a post by lockyatlrg:

who I do complain to at openreach to get the status of my line amended to I can get G.fast.

There is 11 houses on my cul de sac. All but 2 of them can get G.ast on the DSL checker despite all having the same VDSL attenuation figures and same line lengths. There is a guy who works for openreach and he has confirmed we are all on the same DP.

I assume you've checked the vdsl2 router stats for every property & you're seeing more or less the same ds attenuation values on all? Otherwise if its just something an Openreach employee has told you, then take it with a pinch of salt.

Yes I have personally seen the stats from 3 of my neighbors routers.

In reply to a post by MrSaffron:

And somewhere in between is me

Would it be something you could help me with Andrew?

The Openreach Twitter team is always a recommended option by Paul. Try a DM.

In reply to a post by chrisdev:

The Openreach Twitter team is always a recommended option by Paul. Try a DM.

Yeah when ever I have been looking into stuff for friends I have always Tweeted them a DM.

They are very fast in replying and have been helpful in the past, so its worth a try.
Please note though they might not be able to answer everything.

Paul

Can always try - fairly high rate of success with FTTP, and when the VDSL2 infill started used to get a good number of those sorted out too.

In reply to a post by MrSaffron:

Can always try - fairly high rate of success with FTTP, and when the VDSL2 infill started used to get a good number of those sorted out too.

Ok how do I go about it mate.

Email me details