Yesterday, 28th November. Although this is the third time BT have tried to do the switchover, each time cancelling the previous order to try again. This is why I need something specific I can suggest to BT to get this working.
The other problem I have is that I can't prove to BT what speed I'm getting because whenever I run the official BT performance test at http://support.bt.com/fix/broadband/ it keeps telling me that BT can't detect my hub, and want to send an engineer out to fix it. When the Openreach engineer did come out on Wednesday, she couldn't find any fault and thought that BT had probably set me up as an FTTC connection rather than an FTTP connection. Although our copper line is an EO line, albeit to a different exchange to our fibre.
The engineer even phoned BT to try to explain, but they wouldn't listen to her and insisted on talking to me, the customer. I'm at why wits' end going around and around in circles with BT being passed from the FTTP team to the value team to the sales support team and then the offline team getting nowhere. Nobody at BT seems to know how to fix this, so just looking for things I can suggest to them when they phone again today.