One small step forward. This outstanding order has now disappeared from the Openreach record at www.dslchecker.bt.com, so hopefully the regrade to 150/30 might happen overnight.
So an update.
Still no change, a new "high-level" complaint is now opened with the help of Andrew - thanks. BT still seem convinced it's an Openreach problem, despite other reasons to think there must be something wrong at the BT end, such as:
1. THREE attempts by BT to send a new hub out to me have failed, each time the order results in an "Awaiting Despatch" for the hub that just sits there and the hub never gets despatched.
2. BT's own system still says I should only be getting 74Mbps on a Fibre 100 product.
3. I'm unable to turn on BT Web Protect. It never gets activated. Same applies to the Parental Controls.
4. I've never been billed for my FTTP and Landline service.
But trying to convince BT that it might not just be an Openreach problem is an uphill struggle. For some reason every time BT try raising the regrade to 150/30, it changes the date from the next day to the 13th January 2020, which is the date of the original order for when we joined BT FTTP 80/20.
Edited by cjgpers (Fri 06-Dec-19 10:20:12)