Sorry if this has been answered elsewhere in the thread. I'm on Zen 300 which is looking very expensive in comparison to these new offerings.
When I put my details into the BT site it's offering me the top Full Fibre 900 package however the BT ADSL checker shows my line at 330/500 maximum.
Don't want to progress an order to be told I'll be on the same speed as before.
Don't do any orders to switch suppliers at the moment tbh. Given the MBORC status Openreach issued due to COVID-19 they are asking suppliers not to switch customers and also given the work restrictions things could mess up. Wait till the lockdown is over - whenever that will be.
Not sure this advice matches the MBORC.
A change of provider or product tier over the same medium (FTTP) is done remotely and is no risk to engineers or the end user.
It's upgrades from ADSL to FTTC, or new FTTP installs that require engineers to enter properties that will be scaled back or stopped.
OpenReach currently intend on completing already booked FTTP installs at present but that may change.
A switch from an existing OpenReach FTTP service to another OpenReach FTTP should not require any work.
The migration process isn't ideal and can require a cease of 1 service then an activation of the other in some cases, with possible downtime.
It shouldn't need want engineer intervention though.
Edited by j0hn83 (Wed 25-Mar-20 09:38:27)