BT FTTP - high ping compared to hyper-optic & router

Hi just ordered fibre BT full fibre 900 its going live monday. I have the BT smart hub 2 arriving tomorrow. Has anyone who has already upgraded to fibre 500/900 tested on smart hub 2 vs a wifi 6 router? (netgear rax40 / asus rt-ax58u or better) have an improved ping over the bt hubs? Is the upgrade worth it for me to spend £170 to have a nicer online gaming experience?

At the minute I have smart hub 1.0 with 3000mbps wifi 6 PCI-e adapter in my pc which is pinging the router at <1ms and I'm pinging google at 6-8ms. Getting 15-20ms in most games on uk servers.

I see people on hyperoptic getting 0-3ms to google. Where are we losing out? Contention? Cable quality? Routing? Because it's not symmetrical up/down? Bt openreach network/pipelines/servers?

In reply to a post by C13LKE:

Where are we losing out?

Where are you in the UK? Those further north (e.g. Inverness area) have higher pings to servers in London than those in the South.

Between Nottingham & Sheffield, I'm pinging 8ms to london the same as google, I feel it's not location it's another factor, BT have cheaped out somewhere.

In reply to a post by C13LKE:

BT have cheaped out somewhere.

Doubt it, BT has millions of customers, compared to Hyperoptic whom have a lot less installed properties.

Try other sites, such as bbc.co.uk or gaming sites, or other news sites, or thinkbroadband.com and see how they compare.

Location will have an effect, the Hyperoptic you've looked at are they actually in Nottingham and pinging exact same device?

In reply to a post by jchamier:

Doubt it, BT has millions of customers, compared to Hyperoptic whom have a lot less installed properties.

That is probably exactly the problem. Millions of customer's they don't care about where as the small ISP's care about the customer, quality and service.

They're all the same 7-8ms to London.

I get the same ping 7-8ms locally, as I do to London. So no loss of quality.

I did speak to the chap when I rang up and once they upgrade me to 500/900 they put my connection on a different racking in the exchange which will be a lower contention ratio at this time since it's so new. I hope that will help.

Edited by deleted (Sat 04-Apr-20 19:05:19)

AIUI a lot of gaming sites increase the latency for very low pinging users in order to even out the chances. Else the same (low) number of customers always win and the vast majority get fed up at always losing and leave.

Where in their system they do this I have no idea, but it might be relevant.

Edit: Typo fixed.

Edited by RobertoS (Sat 04-Apr-20 20:10:25)

In reply to a post by C13LKE:

Between Nottingham & Sheffield, I'm pinging 8ms to london the same as google, I feel it's not location it's another factor, BT have cheaped out somewhere.

Without much of a doubt, it'll be location.

RTT from Sheffield to London is going to be at least 4-5ms just due to distance alone, and a small increase on this for the suppliers own network routing isn't unexpected.

Manchester to London is similar.

Matt

In reply to a post by uno:

In reply to a post by C13LKE:

Between Nottingham & Sheffield, I'm pinging 8ms to london the same as google, I feel it's not location it's another factor, BT have cheaped out somewhere.

Without much of a doubt, it'll be location.

RTT from Sheffield to London is going to be at least 4-5ms just due to distance alone, and a small increase on this for the suppliers own network routing isn't unexpected.

Manchester to London is similar.

Matt

ok thank you Matt

anyone know about the router question I asked?

Anyone know about the router question I asked?

I assume that rather than router you are asking about the wireless access point (WAP) that is built into the box. A box that frequently includes a router, a switch and a WAP. There should be nothing to stop you adding a third party WAP that better meets your requirements.