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Standard User ian72
(eat-sleep-adslguide) Tue 19-May-20 13:36:59
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Fibre 1000 Availability


[link to this post]
 
What is it that stops a line from being offered the 1000 service and limits it to 330? I am on the Rustington exchange and all I get on the broadband availability checker is 330/50 (I already have the 150Mbps service but I keep seeing people getting good deals on the 1000Mbps service but I can't get them). Is it something at the exchange that limits it or is it something else? I have a single port ONT that was installed about 8 months ago.
Standard User brookheather
(member) Tue 19-May-20 17:15:54
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Re: Fibre 1000 Availability


[re: ian72] [link to this post]
 
There seems to be something wrong with the BT DSL checker - my address has been showing 1000/220 available since I paid for FTTPoD but the checker has recently been showing only 330/50 available. You could try calling the BT FTTP team directly to order their Fibre 900 product.

Cerberus FTTP + pfSense + Asus RT-AC67U AiMesh
Standard User Highland76
(learned) Tue 19-May-20 17:56:33
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Re: Fibre 1000 Availability


[re: ian72] [link to this post]
 
3 possible reasons:

1) You're on an ECI circuit

2) Your head end exchange doesn't have the backhaul capacity in place to support the higher speeds

3) Error on the public Openreach/BTW checker

To rule out 3) I would call BT sales and ask what they're able to offer you over the phone

BT Business FTTP 330/50 -- Netgear RAX200

Edited by Highland76 (Tue 19-May-20 17:57:30)


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Standard User ian72
(eat-sleep-adslguide) Tue 19-May-20 18:00:02
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Re: Fibre 1000 Availability


[re: Highland76] [link to this post]
 
Is there any way to check reason 1?
Standard User Highland76
(learned) Tue 19-May-20 18:07:40
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Re: Fibre 1000 Availability


[re: ian72] [link to this post]
 
Having an ECI ONT would be a clear indicator. I don't think Openreach mix ONT and OLT vendors (ECI & Huawei) so if you have a Huawei ONT then that probably rules you out being on ECI kit.

BT Business FTTP 330/50 -- Netgear RAX200
Standard User witchunt
(experienced) Tue 19-May-20 18:10:22
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Re: Fibre 1000 Availability


[re: Highland76] [link to this post]
 
Rustington is all Huawei FTTP
Standard User Highland76
(learned) Tue 19-May-20 18:14:14
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Re: Fibre 1000 Availability


[re: witchunt] [link to this post]
 
Then probably down to exchange backhaul limitation or error on the BT checker.

BT Business FTTP 330/50 -- Netgear RAX200
Standard User ian72
(eat-sleep-adslguide) Wed 20-May-20 12:42:27
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Re: Fibre 1000 Availability


[re: Highland76] [link to this post]
 
Tagging on to last post. Thanks all for your responses. I will leave it until things settle a little more with Covid and then see what BT can offer.
Standard User pete_thomson
(fountain of knowledge) Wed 20-May-20 16:50:20
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Re: Fibre 1000 Availability


[re: ian72] [link to this post]
 
I'm in Littlehampton and whilst the checker say 1000/220 available, I can only get 160/30, which is odd as the estate next to mine (new build estate with FTTP from day 1) can get at least 330/50, not sure about 1000/220

I was told there needs to be some upgrades before faster speeds will be available, maybe you are in the same boat as me?

Now
Andrews & Arnold 150mb FTTP
140.85Mb/s - 30.27Mb/s - 9ms
https://www.speedtest.net/result/9376227111.png

Edited by pete_thomson (Wed 20-May-20 16:51:09)

Administrator MrSaffron
(staff) Wed 20-May-20 16:51:25
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Re: Fibre 1000 Availability


[re: pete_thomson] [link to this post]
 
If this is AAISP the 160 Mbps limit is not a local limit but specific to AAISP themselves

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User CJT
(experienced) Wed 20-May-20 18:03:42
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Re: Fibre 1000 Availability


[re: pete_thomson] [link to this post]
 
Have you checked on the new DSL checker?

CJT.

On BT Broadband up to 55 Mbps

Previously on NOW TV Broadband up to 38 Mbps
Standard User j0hn83
(fountain of knowledge) Wed 20-May-20 21:28:18
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Re: Fibre 1000 Availability


[re: pete_thomson] [link to this post]
 
If the checker says you can get 1000/220 then you can indeed get that.

Your ISP (AAISP) has simply chosen not to sell anything above 160Mb.

You can also order the 330/50 package from AAISP to get the higher upload speeds but they will cap the downstream at 160Mb.

This isn't because of any restrictions in your area, in the exchange or local backhaul but entirely down to AAISP (specifically their FireBricks only having 1Gb ports).

If you check with other ISP's you should see higher speeds are available to you.

I've never seen any line restricted to ordering 160Mb.
Standard User pete_thomson
(fountain of knowledge) Fri 22-May-20 10:48:23
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Re: Fibre 1000 Availability


[re: MrSaffron] [link to this post]
 
I was going to go with BT initially for that very reason, but when i was told they could only offer the same speed I stayed with AA.

The whole town is apparently being upgraded to FTTP so Im guessing some kind of backhaul upgrades will be needed.

Now
Andrews & Arnold 150mb FTTP
140.85Mb/s - 30.27Mb/s - 9ms
https://www.speedtest.net/result/9376227111.png
Standard User Highland76
(learned) Fri 22-May-20 11:29:37
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Re: Fibre 1000 Availability


[re: pete_thomson] [link to this post]
 
In reply to a post by pete_thomson:
I was going to go with BT initially for that very reason, but when i was told they could only offer the same speed I stayed with AA.

The whole town is apparently being upgraded to FTTP so Im guessing some kind of backhaul upgrades will be needed.


Are you saying BT can't even offer you 330/50 over FTTP? That's really bizarre if true. Might be worth checking with Zen instead and then upgrading to 1000/115 with Zen rather than BT, once Zen start selling the higher tiers (should be soon).

BT Business FTTP 330/50 -- Asus RT-AX89X

Edited by Highland76 (Fri 22-May-20 11:30:37)

Standard User pete_thomson
(fountain of knowledge) Fri 22-May-20 13:36:25
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Re: Fibre 1000 Availability


[re: Highland76] [link to this post]
 
I've been back through my emails and no that's not correct - I was misremembering.

I tried to order 1000mb, but they could only offer 330, same as Ian, but as the cost was pretty close to what they were offering elsewhere for 1000 I decided to stay with A&A as I'd have to move a lot of other stuff like hosting and email that it was not as cost effective.

I just looked and BT can now do 1000 according to their website, but to be honest 160 is fine for my usage.

Now
Andrews & Arnold 150mb FTTP
140.85Mb/s - 30.27Mb/s - 9ms
https://www.speedtest.net/result/9376227111.png
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