Fibre 1000 Availability

What is it that stops a line from being offered the 1000 service and limits it to 330? I am on the Rustington exchange and all I get on the broadband availability checker is 330/50 (I already have the 150Mbps service but I keep seeing people getting good deals on the 1000Mbps service but I can't get them). Is it something at the exchange that limits it or is it something else? I have a single port ONT that was installed about 8 months ago.

There seems to be something wrong with the BT DSL checker - my address has been showing 1000/220 available since I paid for FTTPoD but the checker has recently been showing only 330/50 available. You could try calling the BT FTTP team directly to order their Fibre 900 product.

3 possible reasons:

1) You're on an ECI circuit

2) Your head end exchange doesn't have the backhaul capacity in place to support the higher speeds

3) Error on the public Openreach/BTW checker

To rule out 3) I would call BT sales and ask what they're able to offer you over the phone

Edited by deleted (Tue 19-May-20 17:57:30)

Is there any way to check reason 1?

Having an ECI ONT would be a clear indicator. I don't think Openreach mix ONT and OLT vendors (ECI & Huawei) so if you have a Huawei ONT then that probably rules you out being on ECI kit.

Rustington is all Huawei FTTP

Then probably down to exchange backhaul limitation or error on the BT checker.

Tagging on to last post. Thanks all for your responses. I will leave it until things settle a little more with Covid and then see what BT can offer.

I'm in Littlehampton and whilst the checker say 1000/220 available, I can only get 160/30, which is odd as the estate next to mine (new build estate with FTTP from day 1) can get at least 330/50, not sure about 1000/220

I was told there needs to be some upgrades before faster speeds will be available, maybe you are in the same boat as me?

Edited by deleted (Wed 20-May-20 16:51:09)

If this is AAISP the 160 Mbps limit is not a local limit but specific to AAISP themselves

Have you checked on the new DSL checker?

If the checker says you can get 1000/220 then you can indeed get that.

Your ISP (AAISP) has simply chosen not to sell anything above 160Mb.

You can also order the 330/50 package from AAISP to get the higher upload speeds but they will cap the downstream at 160Mb.

This isn't because of any restrictions in your area, in the exchange or local backhaul but entirely down to AAISP (specifically their FireBricks only having 1Gb ports).

If you check with other ISP's you should see higher speeds are available to you.

I've never seen any line restricted to ordering 160Mb.

I was going to go with BT initially for that very reason, but when i was told they could only offer the same speed I stayed with AA.

The whole town is apparently being upgraded to FTTP so Im guessing some kind of backhaul upgrades will be needed.

In reply to a post by pete_thomson:

I was going to go with BT initially for that very reason, but when i was told they could only offer the same speed I stayed with AA.

The whole town is apparently being upgraded to FTTP so Im guessing some kind of backhaul upgrades will be needed.

Are you saying BT can't even offer you 330/50 over FTTP? That's really bizarre if true. Might be worth checking with Zen instead and then upgrading to 1000/115 with Zen rather than BT, once Zen start selling the higher tiers (should be soon).

Edited by deleted (Fri 22-May-20 11:30:37)

I've been back through my emails and no that's not correct - I was misremembering.

I tried to order 1000mb, but they could only offer 330, same as Ian, but as the cost was pretty close to what they were offering elsewhere for 1000 I decided to stay with A&A as I'd have to move a lot of other stuff like hosting and email that it was not as cost effective.

I just looked and BT can now do 1000 according to their website, but to be honest 160 is fine for my usage.