Playing on https://www.broadbandchecker.btwholesale.com shows that his is one of 3 houses in the road which for some reason can only get adsl, at about 2mbps. Houses are in the middle of an estate, not miles beyond the next house or anything like that.
When he speaks to BT, even via USO number he is struggling to get any help and they seem to be saying line is as good as it can be.
It looks to me like a database, or even cabling issue.
All houses are served from some poles, He thinks his may share a cable (pair each) with his next door neighbour which may have something to do with it (as they got disconnected briefly when he had his broadband installed, until engineer came back to fix it)
Any ideas / avenues to explore to find out exactly what the issue is and to get it resolved? I think it will be a cheap and easy fix, its just getting to the right person to understand the issue.
Edited by jamsmv6 (Thu 21-May-20 16:24:49)