… tried connecting wired to the Smart hub and the xr500, i may add they have sent me the original smart hub and not the new version which i did find odd to be honest as everyone else is getting the sh2.
Erm, I am not reading that wrong am I, but you don't have them both (Netgear and Smarthub) connected up do you ?
As for not getting a Sharthub 2, why didn't BT ship you one, I don't use mine myself, but I have it in case of issues with the connection.
Also can the Smarthub 1 even handle 1GBit? my old Smarthub 1 had sluggish issues when we used it on our 300Mbit connection.
When you speak to BT next, I would ask for a Smarthub 2 to be sent out to you, you "might" have to pay £9.99 postage and BT will own the Smarthub 2.
I wouldn't be surprised if its the Smarthub 1 and Netgear Routers not being able to handle the speed.
Was it you that said your IP kept changing (might be somebody else), but that could be the router rebooting due to it not being able to keep up and thinking it had crashed.