Spoken with BT again today i explained i have the smart hub 1 adn not the SH2 and they agreed to send the newer one out which i will receive tomorrow.
Nice, did you have to pay the postage, I was lucky and got mine for free.
I hope the speeds are a lot better.
Whilst on the phone he did a test and confirmed 504mbps to the SH1, he did reiterate that although the newer router may increase the speeds that i should not expect 910 download as advertised.
TBH, I think what he said was nonsense, if you are on a 900Mbit package then it should be syncing up at 900Mbit to 1Gbit to the ONT / Router, now the actual down and up speeds would depend on the router used.
If its syncing up at 504Mbits then BT have either stuck you on the 500Mbit Package by mistake or they have an issue within their infrastructure whether it be in the fibre joint outside your home, or an issue in the link to the exchange or in BT network itself.
TBH I still think that you have been put on a 500Mbit Profile hence the 504Mbits, but we will see when you get the Smarthub 2 all setup and done a few speed tests on speedtest.net and the TBB tests, you might be lucky and it was just that.
I didn't lay into him i think we will cross that bridge when we get to it after doing a test on the SH2.
Hopefully it will resolve all your speed issues.
thanks for all your help guys you have been great, i will keep you posted with results with the SH2.
In the meantime i am going to look into why the xr500 is capping at 550, seen a few ppl with this issue.
testing leads me to believe that all along it may have been a router issue and if i can fix those then i should be seeing the higher more reliable speeds in future.
Yeah, hopefully it was a router issue, but yeah there are not that many routers out there with a nice price tag on them that works on this higher speeds.