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Standard User iannewson
(newbie) Thu 25-Jun-20 16:39:56
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BT Database Problem


[link to this post]
 
10 years or so ago we renumbered are house after the demolition of the building next door. Our telephone provider were informed as was everyone else. But it seems that we have an error or the BT database www.broadbandchecker.btwholesale.com.

Searching by telephone number gives correct results

When searching bt the address the new house number/postcode It comes up with an error (although it displays the correct uprn)

When searching by UPRN it doesn't seem to correlate

When looking for what I can get elsware (isp wise) only the old address shows up

Is there anyone that can be poked to have a look at this do you think (openreach)?

Thanks Ian
Standard User witchunt
(experienced) Thu 25-Jun-20 17:28:20
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Re: BT Database Problem


[re: iannewson] [link to this post]
 
Is it wrong on the royal mail address finder as well? If it is they have an online form for address changes which often updates the BT data after a few weeks.
Standard User iannewson
(newbie) Thu 25-Jun-20 22:09:56
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Re: BT Database Problem


[re: witchunt] [link to this post]
 
If you mean www.royalmail.com/find-a-postcode it only shows the correct house number.

The reason I think its a database error is the house on all 4 sides of us show they can get FTTP apart from us even though the manifold is outside our house


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Standard User iannewson
(newbie) Sun 07-Feb-21 17:47:40
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Re: BT Database Problem


[re: iannewson] [link to this post]
 
Incas anyone is interested the problem was caused by SSE not updating the Openreach database (confirmed by openreach). And ORDI process was needed to synchronise the two
Standard User Fastman3
(member) Sun 07-Feb-21 18:45:21
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Re: BT Database Problem


[re: iannewson] [link to this post]
 
i assume you mean the CBT Connectorised Block Terminal
Standard User j0hn83
(knowledge is power) Sun 07-Feb-21 18:54:04
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Re: BT Database Problem


[re: Fastman3] [link to this post]
 
In reply to a post by Fastman3:
i assume you mean the CBT Connectorised Block Terminal


I'm sure he meant what he said.
It's still a manifold at the end of the day.
Standard User Realalemadrid
(committed) Sun 07-Feb-21 20:01:10
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Re: BT Database Problem


[re: Fastman3] [link to this post]
 
I think I recall that before the CBT system was rolled out the FTTP pole mounted hardware were known as fibre manifolds so I think the description is perfectly valid.
Standard User iannewson
(newbie) Sun 07-Feb-21 21:09:33
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Re: BT Database Problem


[re: Fastman3] [link to this post]
 
In reply to a post by Fastman3:
i assume you mean the CBT Connectorised Block Terminal


As helpful to the initial question as Stephen Hawkins explaining space time by saying 9.30am
Standard User Pheasant
(committed) Sun 07-Feb-21 23:16:16
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Re: BT Database Problem


[re: iannewson] [link to this post]
 
Did it actually take almost 8 months for them to resolve a database issue?

My Broadband Speed Test
Standard User iannewson
(newbie) Mon 08-Feb-21 23:03:17
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Re: BT Database Problem


[re: Pheasant] [link to this post]
 
In reply to a post by Pheasant:
Did it actually take almost 8 months for them to resolve a database issue?

I sent a message to Openreach shortly after posting here. It took a considerable time to get a response from them as we were mid 1st lockdown and got an answer end of September.

So following that since October its taken two phone calls, one general email and one email to the executive office at SSE to get it resolved.

All sorted now but though it might help anyone else in the same situation
Standard User Fastman3
(member) Tue 09-Feb-21 15:51:56
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Re: BT Database Problem


[re: iannewson] [link to this post]
 
ian newson - the CBT versus the manifold is probalby why it was an error and not computing

Building an FTTP network using manifolds against building with CBT is fundamentally different

which is why i asked the question (manifold FTTP networks for Openreach FTTP are about 4 /5 years old now)
Standard User Pheasant
(committed) Tue 09-Feb-21 20:37:23
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Re: BT Database Problem


[re: Fastman3] [link to this post]
 
Hardly bud. Not everyone’s an Openreach comms terminology anorak.

I certainly wouldn’t expect Joe Average to be 100% conversant let alone accurate with FTTP infrastructure terminology (Openreach terminology at that) and more importantly for to have a material bearing on the timelessness of a database update.

My Broadband Speed Test
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