We just have had our new full fibre (FTTP/FTTH – I will call it FTTP) connection installed on 22nd June 2020. The ISP is Vodafone Gigafast and we went for 900Mbps package.
We live in Milton Keynes.
We are a BT customer for over a decade and never had an issue with them. We are still with BT and the package is Infinity 2 (FTTC) so we still have not cancelled with BT just yet as we are still within 14 days cooling period with Vodafone. So, if we are not happy with Vodafone then we will cancel with them and stay with BT for a little longer until their BT FTTP becomes available in my area, or even Hyperoptic.
The main reason why we wanted to switch to FTTP from FTTC are because of faster upload speed and lower latency ping. I am already aware that there will not be a huge difference in ping latency when switching from FTTC to FTTP.
With our BT Infinity 2, we always get around 74Mbps download and around 15Mbps upload speed with consistent 9ms ping latency via speedtest.net by Ookla with the closest server selected (Clouvider Limited – Enfield) over wired and wireless connection (2.4GHz and 5GHz). Also, we have been using third-party router (currently ASUS RT-AC86U) connected to BT Openreach modem (Huawei HG612). On Rocket League, average ping is 16ms and on Rainbow Six Siege is around 9ms. Ping to bbc.co.uk is always 9ms.
With our Vodafone Gigafast 900Mbps, we get around 750Mbps download and 920Mbps upload speeds with the lowest ping of 15ms over wired connection to my high-end PC via speedtest.net with closest server selected (Vodafone UK - Manchester). This is not what I was expecting (ping latency) as I was expecting around 3-5ms ping latency. We have also tested on Vodafone’s supplied router and ASUS router, both shows same result. Rocket League average ping is 24ms and around 20ms on Rainbow Six Siege. Ping to bbc.co.uk is 14ms on average.
The weird thing is that the external IP address City/Region with Vodafone is showing Manchester whereas BT is showing Milton Keynes. I live in Milton Keynes and Manchester is 130 miles away from me. Whenever I go onto speedtest.net Ookla, it shows that the closest server is Vodafone UK - Manchester – 2 miles, but I’m in Milton Keynes? Whereas on BT, it shows that the closest server is Clouvider Limited – Enfield – 40 miles which is normal.
My friend who is also with Vodafone Gigafast for about a year and also lives in Milton Keynes (10 minutes drive from my house), he gets around 5ms ping and his external IP address City/Region shows Milton Keynes via speedtest.net Ookla with the closest server selected as Vodafone UK – Watford – 32 miles, which is normal.
I think Vodafone’s routing system is messed up and that they incorrectly assigned my IP address really far away from where I live which causes high pings. Is Vodafone able to change my IP address to Milton Keynes area? What can I do?
The CityFibre cabinet is only 80 metres away from my house so that is not the problem.
I have reset ONT as well as Vodafone Router and ASUS router – no change.
I have contacted Vodafone about this, and they told me that their dedicated tech team will be monitoring my line for the next 72 hours. I have requested to change my IP address to Milton Keynes as well, but still need to wait 3 days.