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Standard User busterboy
(committed) Sun 05-Jul-20 15:10:22
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Full Fibre 910 / 110 package


[link to this post]
 
Hi guy's (& ladies) I would like to have a mini survey here if you don't mind.

Since the BT 910 / 110 package was introduced on 22nd March 2020 I have read many people having difficulties receiving the speeds as advertised by BT.

Like with most things people don't tend to post if things are working correctly and as it should.

My question is people come here for help sorting problems out but how many got this same package and had it working full speed from day 1 without a hitch.

Hopefully a lot of users will respond.

Thank you.

BTBroadband
Standard User PianSomB
(learned) Sun 05-Jul-20 17:13:46
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Re: Full Fibre 910 / 110 package


[re: busterboy] [link to this post]
 
Ordered 22 Mar, went live 24 Mar. I have never used a BT Smarthub.

Downloads usually ~890mbps (daily auto speed tests show 880-930), uploads usually exceed 115mbps (usually 120).

Any issues I have had have been entirely within my own control - firmware on router not being able to cope properly with gigabit pppoe.

Happy user; happy family.

Standard User oldskool
(member) Sun 05-Jul-20 19:50:17
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Re: Full Fibre 910 / 110 package


[re: busterboy] [link to this post]
 
Installed nearly a week ago

Capped to 50Mbps upload, download a full 930

Using SH2. Rebooted this around 3 times. Then manually disconnected and reconnected, this fixed it and i have had full upload since.

I’m on firmware 15 on the SH2.

Don’t think anyone knows what’s going on. People saying you need v17 and intervention from BT support. I phoned immediately after install, too soon for them to see my router attached to my account.

Upload solved as mentioned above.

Only other issue, installer didn’t seal the hole for the customer side fibre run.


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Standard User Chipmunk77
(learned) Sun 05-Jul-20 22:46:54
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Re: Full Fibre 910 / 110 package


[re: busterboy] [link to this post]
 
No speed problems at all. Bit of a delay getting the upgrade actioned (from the 330 package), it got stuck cos of BT's covid problems I think, but that's understandable.

Edited by Chipmunk77 (Sun 05-Jul-20 22:49:19)

Standard User Seedorf
(learned) Mon 06-Jul-20 13:02:22
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Re: Full Fibre 910 / 110 package


[re: busterboy] [link to this post]
 
quite a lengthy thread on my issues but a few are possibly down to my own products (xr500 router)

Installation of the ONT went well and communication was good, i did however get sent the SH1 instead of the SH2 which is now resolved.

currently using the SH2 as the Xr500 is faulty with 1gig speeds, awaiting a fix with netgear support if none available will look at new routers that have been recommended

the downloads are still not over 900 im getting 820.

after the initial cap of 50 upload that has now increased to 110.

not sure of this is a bug but within the SH2 my firmware states 'unknown'

possibly i am a little underwhelmed thus far if i am honest, although my equipment may be the cause and needs to be replaced.

will report back in the future...
Standard User nmr1h
(newbie) Mon 06-Jul-20 16:11:56
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Re: Full Fibre 910 / 110 package


[re: busterboy] [link to this post]
 
I upgraded from the 500/75 package at the beginning of June, which was working perfectly well.

Since then the absolute best I have been able to get is 720 down and 75 up, this is both with the BT hub and also with a Netgear Nighthawk router configured with PPoE, with a cat6 cable between the ONT and the routers and also between the routers and a MacBook laptop. Most of the time the download is around 620/630.

Wireless I get around 430 standing next to it, if I am using the Netgear, and a ridiculously bad figure if I have the BT Hub in use, sub 50...

Have spoken to tech support and their comment was that it is better than the guaranteed numbers so as far they were concerned it isn't a fault.

BTW on the 500/75 package I was getting 450 wireless with the Netgear router, so I haven't seen any improvement.

Looking at other router options at the moment, along with MESH to try and get as much of the performance distributed around the house as is possible.

Edited by nmr1h (Mon 06-Jul-20 16:14:09)

Standard User Highland76
(regular) Mon 06-Jul-20 16:58:52
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Re: Full Fibre 910 / 110 package


[re: nmr1h] [link to this post]
 
Are you not able to see ~ 900 Mbps even by connecting any PC direct to the ONT?

BT Business FTTP 330/50 -- Netgear RAX200
Standard User Mortician
(newbie) Tue 07-Jul-20 00:36:44
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Re: Full Fibre 910 / 110 package


[re: busterboy] [link to this post]
 
I ordered middle of June, installed end of June.

I get 900-930 Mbps down, 108/109 Mbps up on wired.

Wi-Fi, anywhere from 200-400 Mbps depending on device and location.
Standard User nmr1h
(newbie) Tue 07-Jul-20 09:10:30
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Re: Full Fibre 910 / 110 package


[re: Highland76] [link to this post]
 
Haven't got around to trying that yet, aim to do it today or tomorrow.

Both of us are WFH at the moment and broadband is needed all the time, plus most of the TV is streamed these days, so finding a window to do a test like that can be awkward, but we both have a few days off later in the week, so can try it then.

Will report back on the result once I have it.
Standard User Highland76
(regular) Tue 07-Jul-20 11:37:06
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Re: Full Fibre 910 / 110 package


[re: nmr1h] [link to this post]
 
Cheers. Yep, a direct connection to ONT should be your first port of call if you're not see the full line speeds when using your own (or BT's) router.

BT Business FTTP 330/50 -- Netgear RAX200
Standard User busterboy
(committed) Tue 07-Jul-20 12:18:43
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Re: Full Fibre 910 / 110 package


[re: Highland76] [link to this post]
 
In reply to a post by Highland76:
Cheers. Yep, a direct connection to ONT should be your first port of call if you're not see the full line speeds when using your own (or BT's) router.


Spot on. smile

BTBroadband
Standard User fiddler
(committed) Wed 08-Jul-20 09:26:40
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Re: Full Fibre 910 / 110 package


[re: busterboy] [link to this post]
 
Already on Infinity 4 prior to upgrade order two days ago.

Woke up this morning to find speed tests in excess of Infinity 4 but not 910/110.

After a little snooping around, I think that the online speedtesters aren't up to the job - consistently showing about 500/100, including the one here test

Did a test with fast.com and got the numbers I was hoping for.

Confirmed by doing a few Linux distro iso downloads with Internet Download Manager and was getting in excess of 910.

Regards,

Rob

Edited by fiddler (Wed 08-Jul-20 09:33:48)

Standard User ian72
(eat-sleep-adslguide) Wed 08-Jul-20 09:49:57
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Re: Full Fibre 910 / 110 package


[re: fiddler] [link to this post]
 
It has been shown that the TBB end can cope with it - the question is whether all of the pipes between you and the TBB servers are up to it - the limitation could be in any number of places along the path which could be outside of the control of your ISP or TBB.
Standard User Highland76
(member) Wed 08-Jul-20 10:14:20
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Re: Full Fibre 910 / 110 package


[re: fiddler] [link to this post]
 
Best speedtest sites I've found for accuracy & reliability is the AAISP one >>here<< and the Xilo server on speedtest.net.

BT Business FTTP 330/50 -- Netgear RAX200
Administrator MrSaffron
(staff) Wed 08-Jul-20 11:01:15
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Re: Full Fibre 910 / 110 package


[re: ian72] [link to this post]
 
The slow single download does point to something being the limit somewhere.

http://tbb.st/1593848378249537855 Buffer issue at start but good result at end
http://tbb.st/1594119073606194855
http://tbb.st/1593873037806614855

If we increased thread count probably would get higher speeds, but that would reduce sensitivity of the test to show when providers are starting to hit congestion issues.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User j0hn83
(fountain of knowledge) Wed 08-Jul-20 11:17:41
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Re: Full Fibre 910 / 110 package


[re: Highland76] [link to this post]
 
In reply to a post by Highland76:
Best speedtest sites I've found for accuracy & reliability is the AAISP one >>here<< and the Xilo server on speedtest.net.


Seriously?
That gives impossible results.
It gives higher upload and download than my package allows.

I'm not the only 1 to get that experience either.
Standard User Highland76
(member) Wed 08-Jul-20 11:26:18
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Re: Full Fibre 910 / 110 package


[re: j0hn83] [link to this post]
 
Thats weird, never seen the AAISP tester go above 310/48 for my 330/50 line. I suppose it just goes to show never rely on just one tester.

Edit: just noticed AAISPs tester is now LibreSpeed based, it wasn't in the past. I wonder if that has broken things?

BT Business FTTP 330/50 -- Netgear RAX200

Edited by Highland76 (Wed 08-Jul-20 11:36:16)

Standard User candlerb
(experienced) Wed 08-Jul-20 14:02:36
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Re: Full Fibre 910 / 110 package


[re: Highland76] [link to this post]
 
Shame the AAISP one doesn't allow you to select between IPv4 and IPv6 (AFAICS).

My Mikrotik hEX PoE doesn't support fastpath for IPv6, so gives ~250M on this test. But forcing IPv4 in the hosts file it's >300M.

As I'm not an AAISP customer I can't really complain though smile
Standard User nmr1h
(newbie) Thu 09-Jul-20 15:06:54
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Re: Full Fibre 910 / 110 package


[re: Highland76] [link to this post]
 
Finally got around to doing that, I then had 830 down consistently, and still only 60 up.

Doesn't matter which site I use to do the test, speedtest, fast etc, they all come up with roughly similar numbers.
Standard User max1486
(newbie) Thu 09-Jul-20 22:57:56
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Re: Full Fibre 910 / 110 package


[re: nmr1h] [link to this post]
 
I get around 920mbps down maximum, and an absolute high of 97Mbps upload, that's with direct connect to the ONT. My FTTP install was pretty ghetto and has a few bends in it so I'm not sure if this can cause this, unfortunately can't get 940/120 other people get.
Standard User j0hn83
(fountain of knowledge) Thu 09-Jul-20 23:42:19
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Re: Full Fibre 910 / 110 package


[re: max1486] [link to this post]
 
In reply to a post by max1486:
I get around 920mbps down maximum, and an absolute high of 97Mbps upload, that's with direct connect to the ONT. My FTTP install was pretty ghetto and has a few bends in it so I'm not sure if this can cause this, unfortunately can't get 940/120 other people get.


Bends in the fibre can't cause that. It will work or it won't.

You're getting 2.4Gb to the ONT from your fibre, it's just rate limited to 1000Mb.
The fibre can definitely handle 940Mb.

Some are only getting 910Mb.

BT Wholesale might be using different settings on different kit or in different areas.
If you're consistently getting 920Mb max then that's how your line has been setup somewhere.
For others it's only 910Mb.

I doubt you'll ever speak to anyone who can tell you why the differences between users but as it's sold as a 900Mb package there will be very little point in raising it with BT.

Different sites can report throughput in different ways also.

Have you tried fast.com?
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