Openreach FTTP re-grade (soft change) delays

Hi All

Seems like nothing changes and any build or change related to FTTP or FTTPoD either costs megabucks and/or takes eons to action!

Having completed our 12 month On Demand purgatory at the start of July, we were looking forward to transitioning to a faster native service. We have now been waiting for 2 weeks for what should have been a simple (soft) re-grade to be actioned via Cerberus.

There appears to be some ongoing issue with the provisioning system within Openreach as I understand, although the explanation I have been given from Cerberus is neither really intelligible or gives any timescales. I'm having deja vu with those infamous "updates" from the build phase...

All I have been told so far is "your order is in delay due to a data issue with Openreach" and it is "under investigation".

Still trying to get another update from Cerberus meanwhile. Anyone else having issues or can shine any more light on the matter?

Many thanks

In reply to a post by Pheasant:

Having completed our 12 month On Demand purgatory at the start of July

Only 12 months?

My regrade is due on 1st September, so I'll be able to tell you then if I have the same problem.

FTTP regrades are only taking around 24-48 hours at present

It may be FTTPoD complicating things or an issue specific to your order but OpenReach's regrading is working great.

In reply to a post by candlerb:

In reply to a post by Pheasant:

Having completed our 12 month On Demand purgatory at the start of July

Only 12 months?

My regrade is due on 1st September, so I'll be able to tell you then if I have the same problem.

Yeah 12 months is plenty of lock in thanks. given especially the ECC's forked out with our build. Happy to be off the on demand pricing / performance model asap...

Delays will be down to Cerberus because I got my 330/30 FoD line with Fluidone regraded to 330/50 within 24 hrs after my 36 months min term was completed last month.

Edited by deleted (Tue 14-Jul-20 12:16:05)

In reply to a post by j0hn83:

FTTP regrades are only taking around 24-48 hours at present

It may be FTTPoD complicating things or an issue specific to your order but OpenReach's regrading is working great.

Thanks for letting me know.

So no wider issue within OR for fibre re-grades, seems its just my order then - either the Provisioning Admin at Cerberus is being economical with the truth or is being fed a lie...

Or some orders get stuck and others don't.

In reply to a post by Highland76:

Delays will be down to Cerberus because I got my 330/30 FoD line with Fluidone regraded to 330/50 within 24 hrs after my 36 months min term was completed last month.

I've escalated now to Bob Hendy at Cerberus. Lets see what the score is...

In reply to a post by Highland76:

Delays will be down to Cerberus because I got my 330/30 FoD line with Fluidone regraded to 330/50 within 24 hrs after my 36 months min term was completed last month.

Interesting. I've a native FTTP regrade delayed due to an Openreach data issue and it's certainly nothing to do with Cerberus, Fluidone, etc.

In reply to a post by j0hn83:

FTTP regrades are only taking around 24-48 hours at present

It may be FTTPoD complicating things or an issue specific to your order but OpenReach's regrading is working great.

I've an escalated regrade, nothing to do with FoD, being delayed by Openreach data issues. While I'm sure it's going great it's not quite perfect.